Zoom fibre

Based on recent customer reviews, Zoom Fibre is facing severe customer experience challenges across all service themes. Customers consistently describe prolonged outages, unresponsive support channels, unresolved tickets, billing disputes after cancellation, and installations that are delayed or never completed. A small number of positive mentions exist for individual agents, but they are heavily outweighed by frustration with systemic service failures and lack of accountability.

The most common complaint about Zoom fibre, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Customers report extended outages lasting one to four weeks, LOS red light issues, speeds far below advertised (1 Mbps on a 30 Mbps line), and repeated regional downtime in Orange Farm, Palm Springs, and other areas, with no proactive notification.

Zoom fibre scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (0.8); their weakest is Communication (0.7). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →

Zoom fibre has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 347 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 15 hours 55 min. Hellopeter has tracked Zoom fibre across 1,025 total reviews. How is the TrustIndex calculated? →