Y
Yde
Claimed Business
Y
AI Review Summary
Based on recent customer reviews, Yde is facing significant dissatisfaction across both online and in-store experiences. Customers consistently mention frustration with the refund and exchange process, citing prolonged delays, unanswered emails, and a strict fourteen day return policy that feels inflexible compared to other retailers. A recurring theme is poor communication from head office and the call centre, with shoppers reporting ignored follow ups on delivery issues, damaged goods, and account queries. While in store shopping is occasionally praised, perceptions of product quality, courier coordination, and staff accountability remain areas of concern.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.2|21 Reviews
Jul '25 - Jun '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
17 May 2026, 09:44
YDE PAVILLION SERVICE JUST AS BAD AS THE QUALITY OF THEIR CLOTHES
YDE PAVILLION the quality of the clothes and service is just as shocking. I wore an expensive outfit once and it had a ladder in the material. Almost looked like a ladder in a stocking. When I took it to the store the assistant had such a bad attitude. He literally just stood there and ignored me. Never again YDE, Temu and Shein offer better quality and service. They own their quality defects and at least offer to refund or replace. Very unsatisfied customer.
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Anonymous
1 reviews | Active since Jan 2020
17 May 2026, 09:44
YDE PAVILLION SERVICE JUST AS BAD AS THE QUALITY OF THEIR CLOTHES
YDE PAVILLION the quality of the clothes and service is just as shocking. I wore an expensive outfit once and it had a ladder in the material. Almost looked like a ladder in a stocking. When I took it to the store the assistant had such a bad attitude. He literally just stood there and ignored me. Never again YDE, Temu and Shein offer better quality and service. They own their quality defects and at least offer to refund or replace. Very unsatisfied customer.
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 14:32
Bad service with YDE
I ordered 2 dresses a week before my birthday and only received one. The one I wanted to wear for my birthday lunch which was on March 14 only arrived a week later. I emailed them and asked that they fetch their dresses and closed my account permanently. After a whole week they fetched their dresses, I agreed to pay R145 for delivery fees but by the beginning of April they said my account was in arrears I paid the R145 and by the end of the April they had already blacklisted me due to non payment of R69 to close the account. Not only did they ruin my birthday, they ruined my name and credit. Would not recommend doing business with them!
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 14:32
Bad service with YDE
I ordered 2 dresses a week before my birthday and only received one. The one I wanted to wear for my birthday lunch which was on March 14 only arrived a week later. I emailed them and asked that they fetch their dresses and closed my account permanently. After a whole week they fetched their dresses, I agreed to pay R145 for delivery fees but by the beginning of April they said my account was in arrears I paid the R145 and by the end of the April they had already blacklisted me due to non payment of R69 to close the account. Not only did they ruin my birthday, they ruined my name and credit. Would not recommend doing business with them!
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Anonymous
1 reviews | Active since Jan 2020
3 May 2026, 16:47
Worst Customer Service Experience Ever
I am extremely disappointed with YDE’s customer service. I have an outstanding issue that I have been trying to resolve for a long time, and I have received no response whatsoever. Emails are ignored, follow‑ups go unanswered, and there is absolutely no sense of urgency or accountability. For a brand that expects customers to pay on time and commit financially, the lack of basic communication is unacceptable. Leaving customers in the dark with outstanding matters shows poor management and zero regard for customer experience. This has been frustrating, stressful, and a complete waste of my time. I would not recommend YDE to anyone unless they drastically improve their responsiveness and customer support. Very poor service overall.
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Anonymous
1 reviews | Active since Jan 2020
3 May 2026, 16:47
Worst Customer Service Experience Ever
I am extremely disappointed with YDE’s customer service. I have an outstanding issue that I have been trying to resolve for a long time, and I have received no response whatsoever. Emails are ignored, follow‑ups go unanswered, and there is absolutely no sense of urgency or accountability. For a brand that expects customers to pay on time and commit financially, the lack of basic communication is unacceptable. Leaving customers in the dark with outstanding matters shows poor management and zero regard for customer experience. This has been frustrating, stressful, and a complete waste of my time. I would not recommend YDE to anyone unless they drastically improve their responsiveness and customer support. Very poor service overall.
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Anonymous
1 reviews | Active since Jan 2020
1 May 2026, 08:03
Appalling customer service
I ordered a tshirt online on 14 Mar 2026 which was delivered damaged due to poor packaging (tshirt was simply thrown into a delivery bag with nothing to protect it). Sent a mail about that on 18 Mar. On 20 Mar I was told the Loch Logan store would contact me, but they did not. Followed up 23 Mar and again 2 Apr. Got an email eventually on 6 Apr. I was then phoned by the store 7 Apr and asked for pick up address to retrieve the tshirt which I shared on 8 Apr. No courier came to pick up. I followed up ONCE AGAIN 18 Apr after which I was phoned to ask my availability for the courier, however there is always someone here and no courier came by or phoned me during all of that time. Followed up A-GAIN 27 Apr and have heard nothing as of today 1 May. I will use the tshirt as a "stoflap" and will never order from this business again.
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Anonymous
1 reviews | Active since Jan 2020
1 May 2026, 08:03
Appalling customer service
I ordered a tshirt online on 14 Mar 2026 which was delivered damaged due to poor packaging (tshirt was simply thrown into a delivery bag with nothing to protect it). Sent a mail about that on 18 Mar. On 20 Mar I was told the Loch Logan store would contact me, but they did not. Followed up 23 Mar and again 2 Apr. Got an email eventually on 6 Apr. I was then phoned by the store 7 Apr and asked for pick up address to retrieve the tshirt which I shared on 8 Apr. No courier came to pick up. I followed up ONCE AGAIN 18 Apr after which I was phoned to ask my availability for the courier, however there is always someone here and no courier came by or phoned me during all of that time. Followed up A-GAIN 27 Apr and have heard nothing as of today 1 May. I will use the tshirt as a "stoflap" and will never order from this business again.
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Anonymous
1 reviews | Active since Jan 2020
12 Apr 2026, 16:47
Poor service
Poor service at YDE Eastrand Mall Went there in the morning to make an exchange and my card declined to accept the refund I don’t know Why they could not explain and I was told to come back later,Well I was told to come back later of which I was at the door at 16:56 the doors were already closed and again I could not be assisted I’m busy driving all the way wasting my time and petrol. I’m really not happy I don’t understand why they couldn’t give me cash from their float
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Anonymous
1 reviews | Active since Jan 2020
12 Apr 2026, 16:47
Poor service
Poor service at YDE Eastrand Mall Went there in the morning to make an exchange and my card declined to accept the refund I don’t know Why they could not explain and I was told to come back later,Well I was told to come back later of which I was at the door at 16:56 the doors were already closed and again I could not be assisted I’m busy driving all the way wasting my time and petrol. I’m really not happy I don’t understand why they couldn’t give me cash from their float
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 07:27
Request for Resolution – Defective Merchandise Purchase
I purchased a dress at YDE, The Glen mall on March 23, 2026. I wore the garment only once, on March 28, 2026, and discovered that it had sustained damage during normal wear. Despite the minimal use and the apparent manufacturing defect, your staff has declined both an exchange and a refund. I believe this situation warrants reconsideration, as the product failed to meet reasonable durability standards for a single wearing. I would appreciate the opportunity to resolve this matter promptly through either: An exchange for an identical or comparable item, or A full refund of my purchase
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 07:27
Request for Resolution – Defective Merchandise Purchase
I purchased a dress at YDE, The Glen mall on March 23, 2026. I wore the garment only once, on March 28, 2026, and discovered that it had sustained damage during normal wear. Despite the minimal use and the apparent manufacturing defect, your staff has declined both an exchange and a refund. I believe this situation warrants reconsideration, as the product failed to meet reasonable durability standards for a single wearing. I would appreciate the opportunity to resolve this matter promptly through either: An exchange for an identical or comparable item, or A full refund of my purchase
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2026, 10:46
Worst customer service from Fourways mall and poor online collection process
I am writing to express my dissatisfaction regarding the experience I had following my recent online order: I placed my online order on 5 March 2026 and received an email confirmation indicating that the order would be delivered within 5–7 working days. However, on 10 March, I received my first notification indicating that my order had arrived for collection, only to discover that only one of the five items I had ordered was available. While I understand that items may be sourced from different retail stores, it would have been helpful to receive a clear notification specifying that only one item had arrived, rather than the impression that the full order was ready. This would have allowed me, as your customer, to wait until the entire order had arrived before making the trip to the store. When I later received another notification indicating that my order had arrived, I assumed that the remaining items were ready for collection. Unfortunately, during this visit I had forgotten my ID document and was informed that I could not collect the order without it. This situation was particularly frustrating because during my first visit, I had my ID and order details, yet I only left with one item and was not advised about the remainder of the order. As a result, I had to return home without the rest of my order to retrieve my ID to comply with the collection requirements. From a customer perspective, this felt inconsistent and unnecessarily inconvenient. I believe this is not the type of service experience your customers would expect. I also had a certified copy of my ID, which was issued less than two months ago, but this was unfortunately not accepted. This raises additional concerns for me. For instance, if a customer were to lose their ID while waiting for an order, they would potentially be unable to collect their purchase until a replacement ID is issued by Home Affairs, which could take 4–8 weeks. I am really taken back and very unhappy with how all this unfolded.
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Anonymous
1 reviews | Active since Jan 2020
14 Mar 2026, 10:46
Worst customer service from Fourways mall and poor online collection process
I am writing to express my dissatisfaction regarding the experience I had following my recent online order: I placed my online order on 5 March 2026 and received an email confirmation indicating that the order would be delivered within 5–7 working days. However, on 10 March, I received my first notification indicating that my order had arrived for collection, only to discover that only one of the five items I had ordered was available. While I understand that items may be sourced from different retail stores, it would have been helpful to receive a clear notification specifying that only one item had arrived, rather than the impression that the full order was ready. This would have allowed me, as your customer, to wait until the entire order had arrived before making the trip to the store. When I later received another notification indicating that my order had arrived, I assumed that the remaining items were ready for collection. Unfortunately, during this visit I had forgotten my ID document and was informed that I could not collect the order without it. This situation was particularly frustrating because during my first visit, I had my ID and order details, yet I only left with one item and was not advised about the remainder of the order. As a result, I had to return home without the rest of my order to retrieve my ID to comply with the collection requirements. From a customer perspective, this felt inconsistent and unnecessarily inconvenient. I believe this is not the type of service experience your customers would expect. I also had a certified copy of my ID, which was issued less than two months ago, but this was unfortunately not accepted. This raises additional concerns for me. For instance, if a customer were to lose their ID while waiting for an order, they would potentially be unable to collect their purchase until a replacement ID is issued by Home Affairs, which could take 4–8 weeks. I am really taken back and very unhappy with how all this unfolded.
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Anonymous
1 reviews | Active since Jan 2020
8 Feb 2026, 17:44
WORST FINANCE, CUSTOMER SERVICE, REGIONAL MANAGER, STORE MANAGER EVER!!!!!
Good day, I am writing as a very frustrated and disappointed customer regarding an unresolved refund matter. On 29 November 2025, I was charged for a transaction that was declined. I requested a refund shortly thereafter and have provided all the required supporting documents. Despite this, I have received no resolution. I have followed up numerous times with both the store and head office, but to date there has been no meaningful response. It is extremely disappointing that I have now been waiting over two months for a refund on a declined transaction. From store level to head office, the service I have received has been very poor, and this entire experience has been unnecessarily stressful and time-consuming. I have the regional manager Lazuras and Vuyisani from the customer service who have been in contact with me but of no help as I have still not received my refund from November, according to them it has been paid into my account but they can't provide proof of payment which is so ironic, when I visited my bank they have advised me that there is no payment from Yde, I am very disappointed in this company from the store, to the regional manager, the customer service and most of all the finance department, this is the level of service they provide,make you wait from November for a refund and then lie to you it has been paid into your account but can't provide you with proof of payment
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Anonymous
1 reviews | Active since Jan 2020
8 Feb 2026, 17:44
WORST FINANCE, CUSTOMER SERVICE, REGIONAL MANAGER, STORE MANAGER EVER!!!!!
Good day, I am writing as a very frustrated and disappointed customer regarding an unresolved refund matter. On 29 November 2025, I was charged for a transaction that was declined. I requested a refund shortly thereafter and have provided all the required supporting documents. Despite this, I have received no resolution. I have followed up numerous times with both the store and head office, but to date there has been no meaningful response. It is extremely disappointing that I have now been waiting over two months for a refund on a declined transaction. From store level to head office, the service I have received has been very poor, and this entire experience has been unnecessarily stressful and time-consuming. I have the regional manager Lazuras and Vuyisani from the customer service who have been in contact with me but of no help as I have still not received my refund from November, according to them it has been paid into my account but they can't provide proof of payment which is so ironic, when I visited my bank they have advised me that there is no payment from Yde, I am very disappointed in this company from the store, to the regional manager, the customer service and most of all the finance department, this is the level of service they provide,make you wait from November for a refund and then lie to you it has been paid into your account but can't provide you with proof of payment
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