AM
Anusha M
Active since Nov 2025
3
Reviews
0
Industries
Reviews
3 reviews3 weeks ago
Disappointed with Service and Lack of Support
I visited the Teekie Town store at Red Mall today to make a payment and enquire about my account. I am extremely disappointed with the service I received. Firstly, my credit facilities were blocked on the account, and I was told that I failed security questions. However, I did not make any call to them, so I am unsure which security questions were failed or how this happened. I then requested the staff to check the last payment on the system, but the consultant advised that she was unable to assist with this. I also asked to speak to the call centre, but I was told that they do not have a call centre available. This experience was frustrating and unhelpful. It is concerning that basic account enquiries cannot be handled, and that there is no clear support available to assist customers.
0 replies
1 month ago
Worst Customer Service Experience Ever
I am extremely disappointed with YDE’s customer service. I have an outstanding issue that I have been trying to resolve for a long time, and I have received no response whatsoever. Emails are ignored, follow‑ups go unanswered, and there is absolutely no sense of urgency or accountability. For a brand that expects customers to pay on time and commit financially, the lack of basic communication is unacceptable. Leaving customers in the dark with outstanding matters shows poor management and zero regard for customer experience. This has been frustrating, stressful, and a complete waste of my time. I would not recommend YDE to anyone unless they drastically improve their responsiveness and customer support. Very poor service overall.
0 replies
7 months ago
I'm writing to express my dissatisfaction with a recent transaction and the service I received at your MTN branch @Reds Shopping Mall. On [21/10/2025], a debit order of R399 was processed from my account without my authorization for the amount of R419.00.
Unauthorized Debit Order and Misconduct from a very rude and arrogant agent absolutely disrespectful.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)