Appalling customer service

I ordered a tshirt online on 14 Mar 2026 which was delivered damaged due to poor packaging (tshirt was simply thrown into a delivery bag with nothing to protect it). Sent a mail about that on 18 Mar. On 20 Mar I was told the Loch Logan store would contact me, but they did not. Followed up 23 Mar and again 2 Apr. Got an email eventually on 6 Apr. I was then phoned by the store 7 Apr and asked for pick up address to retrieve the tshirt which I shared on 8 Apr. No courier came to pick up. I followed up ONCE AGAIN 18 Apr after which I was phoned to ask my availability for the courier, however there is always someone here and no courier came by or phoned me during all of that time. Followed up A-GAIN 27 Apr and have heard nothing as of today 1 May. I will use the tshirt as a "stoflap" and will never order from this business again.