CB
Chanel B
Active since Sep 2019
3
Reviews
0
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Reviews
3 reviews1 month ago
Appalling customer service
I ordered a tshirt online on 14 Mar 2026 which was delivered damaged due to poor packaging (tshirt was simply thrown into a delivery bag with nothing to protect it). Sent a mail about that on 18 Mar. On 20 Mar I was told the Loch Logan store would contact me, but they did not. Followed up 23 Mar and again 2 Apr. Got an email eventually on 6 Apr. I was then phoned by the store 7 Apr and asked for pick up address to retrieve the tshirt which I shared on 8 Apr. No courier came to pick up. I followed up ONCE AGAIN 18 Apr after which I was phoned to ask my availability for the courier, however there is always someone here and no courier came by or phoned me during all of that time. Followed up A-GAIN 27 Apr and have heard nothing as of today 1 May. I will use the tshirt as a "stoflap" and will never order from this business again.
0 replies
6 months ago
Mouldy milkbones, limited response from Marlton's
On 7 Nov I sent Marlton's a message about their milkbones dog snack, after I opened a bag of it that I bought the week before and noticed mould on some of the milkbones. The expiry date on that pack was 17 Oct 2026. I got a reply from them three days later (10 Nov) asking for photos of the batch number and proof of purchase, which I sent on the same day. On 18 Nov I sent a follow up together with more photos of other mouldy milkbones I saw in the same shop where I bought the previous bag - - the products had not been pulled yet. Received no reply thus far - today's date is 25 Nov. On 21 Nov I visited the same shop and still found mouldy milkbones. I then reported it to the shop management. Apparently Marlton's does not see the urgency in pulling mouldy dog snacks from shelves.
0 replies
82 months ago
"Open dispute" link not operational on android app
I did not recieve some of my ordered products and the "open dispute" link is not working on the android app for me to claim my money back from the supplier. I have tried in vain to contact Aliexpress about this. I have updated the app but it still says "under construction" when I click on "open dispute". I struggled a lot to get hold of an online chat agent and when I finally did, the person could not help me. I was a big supporter of Aliexpress but if it is so difficult to lay a complaint about a system error on their part, then it becomes too big of a risk for me to keep supporting them.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)