Poor service

Poor service at YDE Eastrand Mall Went there in the morning to make an exchange and my card declined to accept the refund I don’t know Why they could not explain and I was told to come back later,Well I was told to come back later of which I was at the door at 16:56 the doors were already closed and again I could not be assisted

I’m busy driving all the way wasting my time and petrol.

I’m really not happy I don’t understand why they couldn’t give me cash from their float