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Voltex
Verified Business
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AI Review Summary
Based on recent customer reviews, Voltex is facing significant customer experience challenges across multiple branches including Brackenfell, Pinetown, Port Elizabeth, Alberton, Atterbury, and Pretoria Nico Smit. Customers consistently mention unanswered phones, unfulfilled callback promises, and difficulty obtaining refunds or replacements for faulty inverters, batteries, and LED tubes. A recurring theme is poor after-sales support, with warranty claims and online orders frequently going unresolved. Some shoppers describe dismissive or unwelcoming counter staff, while isolated positive feedback highlights individual salespeople, such as a helpful representative at the Polokwane branch, who provided attentive follow-through.
Performance(last 12 months):
TrustIndex
2.7
Ranking
#38
in Home Services
NPS Score
-20
Recommended: Unlikely
Review Distribution
1.3|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 14:40
Voltex Electrical Wholesaler Brackenfell unprofessional
I bought 6 led tubes online at the Brackenfell branch. When I picked it up on the 7th of April 2026 two was faulty. When back on the 9th of April 2026 and there was first a problem with how they gonna reverse the online payment and after a while I decided to just replace the two faulty ones. The salesperson promised me that he will get stock the following day and he will call me. I had to callback to find out what's happening. It was a struggle to get hold of someone on the phone because no one was answering the phone. After seven attempts finally got someone on the phone just to be redirected to a salesman. After explaining myself, I found out that the person who was supposed to call me back wasn't there today but I was again told they will call me back to check if the stock did arrive. And again l'm still waiting.
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 14:40
Voltex Electrical Wholesaler Brackenfell unprofessional
I bought 6 led tubes online at the Brackenfell branch. When I picked it up on the 7th of April 2026 two was faulty. When back on the 9th of April 2026 and there was first a problem with how they gonna reverse the online payment and after a while I decided to just replace the two faulty ones. The salesperson promised me that he will get stock the following day and he will call me. I had to callback to find out what's happening. It was a struggle to get hold of someone on the phone because no one was answering the phone. After seven attempts finally got someone on the phone just to be redirected to a salesman. After explaining myself, I found out that the person who was supposed to call me back wasn't there today but I was again told they will call me back to check if the stock did arrive. And again l'm still waiting.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 14:44
SOUTH AFRICA'S BIGGEST ****!!
If only I had read the reviews about this company before I bought it, this company is the biggest ****! in South Africa. We've bought and installed their meter in January and registered it immediately, first their units are very little R100 electricity is 17 units which is lower than when you buy at the local municipal, and Secondly it has been a whole 2 months since we've been loading electricity but not a single payment was made, instead they give us excuses after excuses for non payment. At first they said it's because we've didn't provide valid documentation for the registration, strange how they never informed us of the missing documents but as for the money we use daily to load electricity they never had a complain receiving it. Now each time we question when will they pay us it's always a new excuse. To anyone reading this your money is only going down the drain with these people and they know they are toying with people and they don't care as long as your making them rich .
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 14:44
SOUTH AFRICA'S BIGGEST ****!!
If only I had read the reviews about this company before I bought it, this company is the biggest ****! in South Africa. We've bought and installed their meter in January and registered it immediately, first their units are very little R100 electricity is 17 units which is lower than when you buy at the local municipal, and Secondly it has been a whole 2 months since we've been loading electricity but not a single payment was made, instead they give us excuses after excuses for non payment. At first they said it's because we've didn't provide valid documentation for the registration, strange how they never informed us of the missing documents but as for the money we use daily to load electricity they never had a complain receiving it. Now each time we question when will they pay us it's always a new excuse. To anyone reading this your money is only going down the drain with these people and they know they are toying with people and they don't care as long as your making them rich .
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 14:32
Voltex warranty means nothing
I bought a hubble battery at kempston voltex in 2023. And was informed via the salesman that if anything happens and I need assistance in the future I don't need to worry. As long as I can provide them with a serial number they have everything on there system. Now 2026 we have a problem and voltex is not assisting at all. I have sent them the serial number. I have sent them the date and screenshot of my bankstankstate where I paid them. I was assaulted and ****** of my handbag and laptop in 2024 and cant provide any other paperwork. But if voltex has all the details on the system we can't they assist us. Now my daughter is sitting without a battery back up which is supposed to be a very good battery on the market. We paid over R31000 for the battery but no after sales assistance. Our money was good enough in 2023 but voltex warranty is worth 0. We even sent then the coca they requested
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Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 14:32
Voltex warranty means nothing
I bought a hubble battery at kempston voltex in 2023. And was informed via the salesman that if anything happens and I need assistance in the future I don't need to worry. As long as I can provide them with a serial number they have everything on there system. Now 2026 we have a problem and voltex is not assisting at all. I have sent them the serial number. I have sent them the date and screenshot of my bankstankstate where I paid them. I was assaulted and ****** of my handbag and laptop in 2024 and cant provide any other paperwork. But if voltex has all the details on the system we can't they assist us. Now my daughter is sitting without a battery back up which is supposed to be a very good battery on the market. We paid over R31000 for the battery but no after sales assistance. Our money was good enough in 2023 but voltex warranty is worth 0. We even sent then the coca they requested
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Anonymous
1 reviews | Active since Jan 2020
14 Feb 2026, 13:33
poor service
I was in the Pinetown area and decided to stop and purchase some electrical supplies. I made my purchase and went to the collection counter to pick up, press the bell to bring to the attention of staff that I am there to pick up my order. When I press the bell employees looked at me and did not respond so I waited for 15 minutes and nobody came so I went to the sales counter and asked to see the manager. The manager who was sitting in his office right in front of me all the time I was waiting came over. He asked a staff member to assist but I requested a refund and was refused because they had some story and said will deposit the money into my account the next day which did no happen. After many phone calls over a week I finally got my refund by a delivery driver to my house in cash. Promised myself never to go Voltex again.
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Anonymous
1 reviews | Active since Jan 2020
14 Feb 2026, 13:33
poor service
I was in the Pinetown area and decided to stop and purchase some electrical supplies. I made my purchase and went to the collection counter to pick up, press the bell to bring to the attention of staff that I am there to pick up my order. When I press the bell employees looked at me and did not respond so I waited for 15 minutes and nobody came so I went to the sales counter and asked to see the manager. The manager who was sitting in his office right in front of me all the time I was waiting came over. He asked a staff member to assist but I requested a refund and was refused because they had some story and said will deposit the money into my account the next day which did no happen. After many phone calls over a week I finally got my refund by a delivery driver to my house in cash. Promised myself never to go Voltex again.
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 13:06
F*@king bad service if thats what you can call no service
voltex port elizabeth is super pathetic no sense of customer service at all doesnt answer their phones when you call, when you do get through and ask for sales then they say yes its sales, you then ask for something and they say oh please hold and just put you back on hold. incompetency at its best can not believe that voltex SA can allow one of their branches to operate like this....
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 13:06
F*@king bad service if thats what you can call no service
voltex port elizabeth is super pathetic no sense of customer service at all doesnt answer their phones when you call, when you do get through and ask for sales then they say yes its sales, you then ask for something and they say oh please hold and just put you back on hold. incompetency at its best can not believe that voltex SA can allow one of their branches to operate like this....
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 09:56
If I could give Voltex Alberton ZERO stars, I would. They genuinely do not deserve even one.
Walking into this branch as a woman is a complete waste of time. The two men behind the counter are beyond useless. The first one sends you to the next guy, and the second is rude enough to openly complain, “Why are you sending her to me?” — as if helping a customer is some kind of personal inconvenience. Their entire attitude screams that they’re doing you a favour just by sitting there. No one gets up, no one offers assistance, no one even acknowledges you unless you go to them. It’s honestly disgusting. When I eventually walked out, saying, “It’s okay, you guys clearly don’t want to help me,” they didn’t even look bothered. That tells you everything you need to know about their so-called “customer service” — because there is none. How do you complain about service that doesn’t exist? Maybe the treatment is different if you’re a man or if you walk in already knowing exactly what you need. But as a woman simply asking for help? Don’t bother. I would HIGHLY NOT recommend Voltex Alberton to anyone. Absolutely pathetic service — or should I say, lack of service.
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 09:56
If I could give Voltex Alberton ZERO stars, I would. They genuinely do not deserve even one.
Walking into this branch as a woman is a complete waste of time. The two men behind the counter are beyond useless. The first one sends you to the next guy, and the second is rude enough to openly complain, “Why are you sending her to me?” — as if helping a customer is some kind of personal inconvenience. Their entire attitude screams that they’re doing you a favour just by sitting there. No one gets up, no one offers assistance, no one even acknowledges you unless you go to them. It’s honestly disgusting. When I eventually walked out, saying, “It’s okay, you guys clearly don’t want to help me,” they didn’t even look bothered. That tells you everything you need to know about their so-called “customer service” — because there is none. How do you complain about service that doesn’t exist? Maybe the treatment is different if you’re a man or if you walk in already knowing exactly what you need. But as a woman simply asking for help? Don’t bother. I would HIGHLY NOT recommend Voltex Alberton to anyone. Absolutely pathetic service — or should I say, lack of service.
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