Voltex
2.1|119 reviews
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Rika B
1 reviews | Active since Member
13 Mar 2026, 14:32
Voltex warranty means nothing
I bought a hubble battery at kempston voltex in 2023. And was informed via the salesman that if anything happens and I need assistance in the future I don't need to worry. As long as I can provide them with a serial number they have everything on there system. Now 2026 we have a problem and voltex is not assisting at all. I have sent them the serial number. I have sent them the date and screenshot of my bankstankstate where I paid them. I was assaulted and ****** of my handbag and laptop in 2024 and cant provide any other paperwork. But if voltex has all the details on the system we can't they assist us. Now my daughter is sitting without a battery back up which is supposed to be a very good battery on the market. We paid over R31000 for the battery but no after sales assistance. Our money was good enough in 2023 but voltex warranty is worth 0. We even sent then the coca they requested
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Replies (1)Voltex's replyOfficial
26 Mar 2026, 12:12Dear Rika,
We’re very sorry to hear about your experience and the challenges you’ve faced especially given the circumstances you’ve described. We understand how frustrating this must be, particularly when it relates to an essential product like your battery.
Please be assured that we take warranty and after-sales support seriously. We will investigate this matter further with the branch and supplier to understand what has caused the delay.
Thank you for bringing this to our attention.
Kind regards,
The Voltex Team
We’re very sorry to hear about your experience and the challenges you’ve faced especially given the circumstances you’ve described. We understand how frustrating this must be, particularly when it relates to an essential product like your battery.
Please be assured that we take warranty and after-sales support seriously. We will investigate this matter further with the branch and supplier to understand what has caused the delay.
Thank you for bringing this to our attention.
Kind regards,
The Voltex Team
Best regards,
Voltex's reply26 Mar 2026, 12:12
Official
Dear Rika,
We’re very sorry to hear about your experience and the challenges you’ve faced especially given the circumstances you’ve described. We understand how frustrating this must be, particularly when it relates to an essential product like your battery.
Please be assured that we take warranty and after-sales support seriously. We will investigate this matter further with the branch and supplier to understand what has caused the delay.
Thank you for bringing this to our attention.
Kind regards,
The Voltex Team
We’re very sorry to hear about your experience and the challenges you’ve faced especially given the circumstances you’ve described. We understand how frustrating this must be, particularly when it relates to an essential product like your battery.
Please be assured that we take warranty and after-sales support seriously. We will investigate this matter further with the branch and supplier to understand what has caused the delay.
Thank you for bringing this to our attention.
Kind regards,
The Voltex Team
Best regards,