Value Logistics
Unclaimed Business
|1.2|19 Reviews (last 12 months)|This business does not respond to reviews
Value Logistics
Unclaimed Business
|1.2
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Value Logistics is drawing significant frustration from customers receiving deliveries on behalf of major retailers like Makro, Game, and Samsung. A recurring theme is missed delivery dates, prolonged waiting periods stretching well beyond promised timelines, and poor communication when customers attempt to follow up. Customers consistently mention unanswered phone calls, conflicting information from agents, and managers who fail to return calls. Failed collections for returns and unprofessional driver conduct also feature prominently. A small positive note highlights individual delivery crews who were careful, friendly, and efficient.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.2|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 10:33
Disappointed
I am very disappointed with the service. Being passed from pillar to post is draining. I called the company and they assured me that my order will be delivered today at 3pm. Mind you the order is late. Now someone else calls me and tells me my order will be delivered at 6am tomorrow because my area is a high risk area. How are they sure it’s safe at 6am compared to during the day. Worst part I can’t even cancel it yet they don’t want to deliver. They should have rejected the order if they think it’s not safe to deliver it because my address is visible the moment the order comes through.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 10:33
Disappointed
I am very disappointed with the service. Being passed from pillar to post is draining. I called the company and they assured me that my order will be delivered today at 3pm. Mind you the order is late. Now someone else calls me and tells me my order will be delivered at 6am tomorrow because my area is a high risk area. How are they sure it’s safe at 6am compared to during the day. Worst part I can’t even cancel it yet they don’t want to deliver. They should have rejected the order if they think it’s not safe to deliver it because my address is visible the moment the order comes through.
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 07:55
Poor delivery guys of value Logistics / value express
Value Logistics / value express just deliver a parcel from makro The delivery guys are arrogant in professional They drive in to my yard over newly planted lawn run down my sprayer embedded in the ground After they drive back over my sprayer and then park in the street they delivered the parcel And push paper in my hand and said sign I signed it give back to them Then they tell me that I must complete my details why didn't the tell me so from the beginning but it is because they arrogant and van talk properly I refused to open again my door to receive the paper back to complete my details They swear and walk away This is poor customer service
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 07:55
Poor delivery guys of value Logistics / value express
Value Logistics / value express just deliver a parcel from makro The delivery guys are arrogant in professional They drive in to my yard over newly planted lawn run down my sprayer embedded in the ground After they drive back over my sprayer and then park in the street they delivered the parcel And push paper in my hand and said sign I signed it give back to them Then they tell me that I must complete my details why didn't the tell me so from the beginning but it is because they arrogant and van talk properly I refused to open again my door to receive the paper back to complete my details They swear and walk away This is poor customer service
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 07:17
false delivery dates and no proper communication lying to clients
I purchased a freezer from Makro about a month ago, and the delivery was handled by Value Logistics. I was initially told delivery would take 2–3 days, but it ended up taking two full weeks, which was extremely disappointing. To make matters worse, the manager at Value Logistics refuses to speak directly with customers when requested. Now I’ve had a similar issue with a recent TV purchase from Samsung’s online store. During checkout, I was given the option to choose a specific delivery date, and I selected 16 April 2026 because I made arrangements to be home. However, after following up with Value Logistics, I was informed that the delivery will only take place on the 21st. This directly contradicts the confirmed delivery date on my order. It is unacceptable to offer customers the option to select a delivery date and then fail to honor it without proper communication. I even took time off work to accommodate this delivery, and now it is not happening as promised. This level of service is extremely disappointing, especially from a well-known brand like Samsung, and raises serious concerns about their choice of delivery partner. Overall, the service has been appalling, and I would like a clear explanation as to why customers are being misled about delivery timelines.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 07:17
false delivery dates and no proper communication lying to clients
I purchased a freezer from Makro about a month ago, and the delivery was handled by Value Logistics. I was initially told delivery would take 2–3 days, but it ended up taking two full weeks, which was extremely disappointing. To make matters worse, the manager at Value Logistics refuses to speak directly with customers when requested. Now I’ve had a similar issue with a recent TV purchase from Samsung’s online store. During checkout, I was given the option to choose a specific delivery date, and I selected 16 April 2026 because I made arrangements to be home. However, after following up with Value Logistics, I was informed that the delivery will only take place on the 21st. This directly contradicts the confirmed delivery date on my order. It is unacceptable to offer customers the option to select a delivery date and then fail to honor it without proper communication. I even took time off work to accommodate this delivery, and now it is not happening as promised. This level of service is extremely disappointing, especially from a well-known brand like Samsung, and raises serious concerns about their choice of delivery partner. Overall, the service has been appalling, and I would like a clear explanation as to why customers are being misled about delivery timelines.
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 18:13
What a **** service from Value Express
I bought a fridge at the end of March. It was supposed to be delivered on the 2nd of April. Samsung is using a bunch of clowns called Value Express. What a group of useless people who lie like kids. Their stupid back-and-forth got so tiring that I ended up demanding a refund. Seeing that Samsung is not hearing me when I escalate this nut-heads. I asked them to deliver asap. ***? From "we deliver in 2-3 days," it was a week before I got tired. Now it's been over two weeks. Some useless clown from Value Express even had the nerve to tell me on the 2nd, when they were supposed to deliver, that it's none of their business I should contact Samsung, they deliver in 3-5 days. MAYBE PRODUCTS ARE OK, BUT SAMSUNG SERVICE IS ****! Value Express is worse, still trying to find the word to describe this kind of Bull**** from Value Express!
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 18:13
What a **** service from Value Express
I bought a fridge at the end of March. It was supposed to be delivered on the 2nd of April. Samsung is using a bunch of clowns called Value Express. What a group of useless people who lie like kids. Their stupid back-and-forth got so tiring that I ended up demanding a refund. Seeing that Samsung is not hearing me when I escalate this nut-heads. I asked them to deliver asap. ***? From "we deliver in 2-3 days," it was a week before I got tired. Now it's been over two weeks. Some useless clown from Value Express even had the nerve to tell me on the 2nd, when they were supposed to deliver, that it's none of their business I should contact Samsung, they deliver in 3-5 days. MAYBE PRODUCTS ARE OK, BUT SAMSUNG SERVICE IS ****! Value Express is worse, still trying to find the word to describe this kind of Bull**** from Value Express!
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 07:22
Extremely Poor Service and No Delivery Feedback – Online Freezer Order
Good Day, I am writing to express my frustration and disappointment with the service I have received regarding my freezer order placed online with Makro. I placed the order approximately two weeks ago and was informed that the delivery would be handled by Value Logistics. Since then, I have experienced continuous delays, miscommunication, and a complete lack of proper customer updates. Last week I was promised that the freezer would be delivered on Saturday. The delivery never happened and there was no communication to inform me of any delay. After calling multiple times, sending emails, and logging a complaint on HelloPeter, I was contacted and informed that Value Logistics only delivers on Mondays and Tuesdays, and that my delivery would take place on Monday, 9 March 2026. On Monday I received a call from Value Logistics confirming that the freezer would be delivered that same day. I waited the entire day and once again no delivery was made and no communication was provided. When I called again, I was told there was a strike. However, there was no strike in my area, which makes the explanation questionable. I then requested that a manager contact me. The manager called once but it was a missed call while I was at work. I immediately called back and asked that the manager return my call as I was now available, but to this day I have still not received a call back. During one of my calls I could hear the manager in the background telling Lorna (from Value Logistics) to call me, but despite this, no proper follow-up or explanation was provided. To make matters worse, I have now received an email stating that the freezer will be delivered on Saturday, even though I was previously told that Value Logistics only delivers on Mondays and Tuesdays. This level of miscommunication is extremely frustrating. At this point I feel completely ignored as a customer. I have been waiting for two weeks, making multiple calls and sending emails just to get clear information about my order. This is not the level of service one expects from such a large retailer like Makro. In my experience, Game provides far better service with reliable next-day delivery and proper customer communication. AND IF VALUE LOGISTICS ONLY DELIVERS ON MONDAY AND TUESDAY WHO IS GOING TO DELIVER THE FREEZER THIS SATURDAY OR IS THAT ALSO A LIE?(AS PER THE CONSULTANT I SPOKE TO ON THE RECORDED LINE) I am requesting the following urgently: Clear confirmation of the exact delivery date of my freezer. Proper communication from a manager explaining the delays. Assurance that this matter will be resolved immediately. I expect urgent feedback as this situation has already gone on far too long. Regards, Taylor Kleinsmith
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 07:22
Extremely Poor Service and No Delivery Feedback – Online Freezer Order
Good Day, I am writing to express my frustration and disappointment with the service I have received regarding my freezer order placed online with Makro. I placed the order approximately two weeks ago and was informed that the delivery would be handled by Value Logistics. Since then, I have experienced continuous delays, miscommunication, and a complete lack of proper customer updates. Last week I was promised that the freezer would be delivered on Saturday. The delivery never happened and there was no communication to inform me of any delay. After calling multiple times, sending emails, and logging a complaint on HelloPeter, I was contacted and informed that Value Logistics only delivers on Mondays and Tuesdays, and that my delivery would take place on Monday, 9 March 2026. On Monday I received a call from Value Logistics confirming that the freezer would be delivered that same day. I waited the entire day and once again no delivery was made and no communication was provided. When I called again, I was told there was a strike. However, there was no strike in my area, which makes the explanation questionable. I then requested that a manager contact me. The manager called once but it was a missed call while I was at work. I immediately called back and asked that the manager return my call as I was now available, but to this day I have still not received a call back. During one of my calls I could hear the manager in the background telling Lorna (from Value Logistics) to call me, but despite this, no proper follow-up or explanation was provided. To make matters worse, I have now received an email stating that the freezer will be delivered on Saturday, even though I was previously told that Value Logistics only delivers on Mondays and Tuesdays. This level of miscommunication is extremely frustrating. At this point I feel completely ignored as a customer. I have been waiting for two weeks, making multiple calls and sending emails just to get clear information about my order. This is not the level of service one expects from such a large retailer like Makro. In my experience, Game provides far better service with reliable next-day delivery and proper customer communication. AND IF VALUE LOGISTICS ONLY DELIVERS ON MONDAY AND TUESDAY WHO IS GOING TO DELIVER THE FREEZER THIS SATURDAY OR IS THAT ALSO A LIE?(AS PER THE CONSULTANT I SPOKE TO ON THE RECORDED LINE) I am requesting the following urgently: Clear confirmation of the exact delivery date of my freezer. Proper communication from a manager explaining the delays. Assurance that this matter will be resolved immediately. I expect urgent feedback as this situation has already gone on far too long. Regards, Taylor Kleinsmith
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Anonymous
1 reviews | Active since Jan 2020
7 Mar 2026, 20:08
Value logistics is sinking ship.
I reported the issue to Makro customer support, I was informed that a return request had been initiated, Subsequently, a collection was arranged through Value Express, however the return collection process has been extremely disorganized and unsuccessful due to: Multiple missed collection appointments Repeated assurances that the item would be collected which was not honoured A driver ultimately being sent to an incorrect address approximately 30km away This is particularly concerning given that the same logistics company successfully delivered the item to my correct address initially. I honestly don’t know how Value Express, run by Steven Gottschalk, managed to secure logistics contracts with major retailers like Makro/Game If you spend just a few minutes reading through Makro’s customer reviews, a very clear pattern appears. Over and over again, customers are complaining about delayed deliveries, poor communication, and extremely frustrating experiences once an order is handed over to Value Express. Retailers work hard to build trust with their customers, but that trust is quickly damaged when the delivery experience falls apart. Unfortunately, that seems to be happening far too often with Value Express. The logistics partner you choose becomes part of your brand experience, and right now it feels like Value Express is dragging Makro’s reputation down with it. I strongly believe Makro should seriously review their logistics partnerships. When the same complaints keep appearing across multiple reviews, it’s not just a once-off mistake it points to a systemic issue that needs attention. (If Temu in China can deliver from there with Buffalo on time every time.) this could be a good partnerships for our big retailers. Customers expect reliability, communication, and accountability when they order from a major retailer. Until the logistics side improves, those expectations simply aren’t being met. Makro has built a strong brand over the years, and it would be a real shame to see that reputation continue to suffer because of a delivery partner that doesn’t appear able to meet the standard customers deserve.
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Anonymous
1 reviews | Active since Jan 2020
7 Mar 2026, 20:08
Value logistics is sinking ship.
I reported the issue to Makro customer support, I was informed that a return request had been initiated, Subsequently, a collection was arranged through Value Express, however the return collection process has been extremely disorganized and unsuccessful due to: Multiple missed collection appointments Repeated assurances that the item would be collected which was not honoured A driver ultimately being sent to an incorrect address approximately 30km away This is particularly concerning given that the same logistics company successfully delivered the item to my correct address initially. I honestly don’t know how Value Express, run by Steven Gottschalk, managed to secure logistics contracts with major retailers like Makro/Game If you spend just a few minutes reading through Makro’s customer reviews, a very clear pattern appears. Over and over again, customers are complaining about delayed deliveries, poor communication, and extremely frustrating experiences once an order is handed over to Value Express. Retailers work hard to build trust with their customers, but that trust is quickly damaged when the delivery experience falls apart. Unfortunately, that seems to be happening far too often with Value Express. The logistics partner you choose becomes part of your brand experience, and right now it feels like Value Express is dragging Makro’s reputation down with it. I strongly believe Makro should seriously review their logistics partnerships. When the same complaints keep appearing across multiple reviews, it’s not just a once-off mistake it points to a systemic issue that needs attention. (If Temu in China can deliver from there with Buffalo on time every time.) this could be a good partnerships for our big retailers. Customers expect reliability, communication, and accountability when they order from a major retailer. Until the logistics side improves, those expectations simply aren’t being met. Makro has built a strong brand over the years, and it would be a real shame to see that reputation continue to suffer because of a delivery partner that doesn’t appear able to meet the standard customers deserve.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 18:26
Value Logistic ****s
Value Logistics is one of the worst Logistic ever to deal with. They promise to deliver ,but the delivery only pop up the next day. Management promise to deliver ,but do not pitch up as promised. If you try to call them on there cell number,they do not pick up. This is the branch in the Western Cape Kraaifontein.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 18:26
Value Logistic ****s
Value Logistics is one of the worst Logistic ever to deal with. They promise to deliver ,but the delivery only pop up the next day. Management promise to deliver ,but do not pitch up as promised. If you try to call them on there cell number,they do not pick up. This is the branch in the Western Cape Kraaifontein.
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 12:02
Value logistics keeping my order for too long
I have placed an order from Game 2 weeks ago and it has been with Value logistics for more than a week. I have always had a bad experience with this courier company. I wish Game can stop using Value logistics.. Am so dissapointed
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 12:02
Value logistics keeping my order for too long
I have placed an order from Game 2 weeks ago and it has been with Value logistics for more than a week. I have always had a bad experience with this courier company. I wish Game can stop using Value logistics.. Am so dissapointed
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