uConnect
Claimed Business
|2.9|67 Reviews (last 12 months)|This business does not respond to reviews
uConnect
Claimed Business
|2.9
67 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
uConnect
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, uConnect shows a deeply polarised customer experience. Some customers praise named agents like Boitumelo, Nonhlanhla, and Thabiso for going the extra mile, while a larger group reports unauthorised debit orders, undelivered SIM packages, and unresolved refund requests. The disparity suggests that frontline service can be excellent when accessed, but acquisition and billing practices are generating significant distrust.
TrustIndex
4.8
Jul '25 - Jun '26
Based on recent customer reviews, uConnect shows a deeply polarised customer experience. Some customers praise named agents like Boitumelo, Nonhlanhla, and Thabiso for going the extra mile, while a larger group reports unauthorised debit orders, undelivered SIM packages, and unresolved refund requests. The disparity suggests that frontline service can be excellent when accessed, but acquisition and billing practices are generating significant distrust.
uConnect's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customer Service & Support Quality (2.8) is uConnect's strongest area, with named agents Boitumelo, Nonhlanhla, Thabiso, Lebo, and Priya repeatedly praised for patience, callbacks, and going beyond expectations. However, several customers also describe rude consultants and agents unable to resolve escalated issues.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
My experience with U Connect consultant was great She supported me and was very patient with me.She was very kind with me.🙏🏼
1 reviews | Active since Jan 2020
You guys are playing games hey. So my mother bought a decorder right. They said that there's a free sim card. Cool, the decoder indeed came with the uConnect sim card. She received R50 free airtime. One of your agents called her and said something about the sim card not being used. Now they deducted R399 from her account in the month of May. We want our money 🙄. My mother is a pensioner for heaven's sake.
1 reviews | Active since Jan 2020
You guys are playing games hey. So my mother bought a decorder right. They said that there's a free sim card. Cool, the decoder indeed came with the uConnect sim card. She received R50 free airtime. One of your agents called her and said something about the sim card not being used. Now they deducted R399 from her account in the month of May. We want our money 🙄. My mother is a pensioner for heaven's sake.
1 reviews | Active since Jan 2020
I took out a R299 subscription with Geshton on the 9th of April under spotconnect. This guy **** to me in order to close a sale on his side. He told me I was going to get the airtime subscription the same day after accepting the debit order mandate only to find that the air time will be credited after I have paid the R299 which will be on the 5th of May. Once I got this information I immediately requested for a cancelation and it was processed and a confirmation email was sent to me. I have the sales call recording and the cancelation confirmation email. I've been under the impression that the debit order has been canceled since the day I got the email confirmation only to find that the debit order wasn't canceled and it went off on the 5th. I called in to request for my refund and sent a bank statement but I see no one is coming back to me to acknowledge my request and I don't have any reference number or turn around time for my refund request. I'm not sure if this people realize that the error is on their side or not because they are quiet and I'm impatiently waiting for my money to be returned. Please don't take out any subscriptions from uconnect they are ****ming people.
1 reviews | Active since Jan 2020
I took out a R299 subscription with Geshton on the 9th of April under spotconnect. This guy **** to me in order to close a sale on his side. He told me I was going to get the airtime subscription the same day after accepting the debit order mandate only to find that the air time will be credited after I have paid the R299 which will be on the 5th of May. Once I got this information I immediately requested for a cancelation and it was processed and a confirmation email was sent to me. I have the sales call recording and the cancelation confirmation email. I've been under the impression that the debit order has been canceled since the day I got the email confirmation only to find that the debit order wasn't canceled and it went off on the 5th. I called in to request for my refund and sent a bank statement but I see no one is coming back to me to acknowledge my request and I don't have any reference number or turn around time for my refund request. I'm not sure if this people realize that the error is on their side or not because they are quiet and I'm impatiently waiting for my money to be returned. Please don't take out any subscriptions from uconnect they are ****ming people.
1 reviews | Active since Jan 2020
The best experience i received from Boitumelo, Brendon and Thabiso. I had a problem with my esim it was not adding on my phone and wow they worked tirelessly to ensure that i was sorted. They called back and checked and verified and updating me accordingly. For me with their best service I will say uconnect mobile is the only mobile network that makes sense. Their offers are great and service is exceptional. Uconnect thank you.
1 reviews | Active since Jan 2020
The best experience i received from Boitumelo, Brendon and Thabiso. I had a problem with my esim it was not adding on my phone and wow they worked tirelessly to ensure that i was sorted. They called back and checked and verified and updating me accordingly. For me with their best service I will say uconnect mobile is the only mobile network that makes sense. Their offers are great and service is exceptional. Uconnect thank you.
The most common complaint about uConnect, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Billing, Contracts & Account Management (1.3) is the most damaging theme. Customers describe unauthorised debit orders, debits taken before agreed dates, refunds not processed after cancellation confirmations, and DebiCheck mandates registered despite explicit refusal, leaving pensioners and parents financially distressed.
uConnect has a TrustIndex of 4.8 out of 10 on Hellopeter, based on 67 reviews in the last 12 months. Hellopeter has tracked uConnect across 102 total reviews. How is the TrustIndex calculated? →