Toyota Financial Services (TFS)

Based on recent customer reviews, Toyota Financial Services is facing significant customer experience challenges, with a recurring theme of poor communication and unresponsive service. Customers consistently mention difficulties obtaining settlement letters, NaTIS documents, and refunds following account closures or vehicle trade-ins. Many describe unanswered emails, dropped calls, and being passed between consultants without resolution. Bereaved families and customers seeking payment relief report particularly frustrating experiences. A small group of positive reviews highlight individual consultants who delivered efficient turnarounds and clear communication, suggesting service quality varies considerably depending on which agent handles the query.

Toyota Financial Services (TFS) has a TrustIndex of 3.4 out of 10 on Hellopeter, based on reviews in the last 12 months.