Toyota Financial Services - Abysmal service levels

Absolutely abysmal services from this company.

Basics of the story. My late mother had not transfered her car into her name before her passing. Subsequently the car my Mother had was ******.

I as the Executor requested the car be de-registered in order to get the insurance company to be able to pay out.

Email sent on 18th March requesting de-registration.

On 20th March I was given info that insurance company needs to supply letter for deregestration to continue.

Document as requested was supp**** on 7th April at 13:35.

Payment for deregestration and proof of payment was supp**** on 14th April at 08:36

On 22nd April I emailed again asking for an update and received an email on the 24th April asking again for the letter from Insurance.

The following week I called to ask for feedback due to such long process. I called on Thursday 30th April. I spoke to a lady who found an error from their side where they did not either see the document I sent or did not allocate it correctly. I was told 72 hours till I can get certificate as it would be escelated.

Today I called again and the document is still with traffic department and I would only get it in 7 to 10 working days.

I find this whole affair to be so poorly handled by Toyota Financial Services that if I wasn't so infuriated I would think it would be a joke.

I understand that I am not actually their customer but my Mom was and they should have handled this with the decency it deserved.