GJ
Gareth J
Active since Dec 2010
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Toyota Financial Services - Abysmal service levels
Absolutely abysmal services from this company. Basics of the story. My late mother had not transfered her car into her name before her passing. Subsequently the car my Mother had was ******. I as the Executor requested the car be de-registered in order to get the insurance company to be able to pay out. Email sent on 18th March requesting de-registration. On 20th March I was given info that insurance company needs to supply letter for deregestration to continue. Document as requested was supp**** on 7th April at 13:35. Payment for deregestration and proof of payment was supp**** on 14th April at 08:36 On 22nd April I emailed again asking for an update and received an email on the 24th April asking again for the letter from Insurance. The following week I called to ask for feedback due to such long process. I called on Thursday 30th April. I spoke to a lady who found an error from their side where they did not either see the document I sent or did not allocate it correctly. I was told 72 hours till I can get certificate as it would be escelated. Today I called again and the document is still with traffic department and I would only get it in 7 to 10 working days. I find this whole affair to be so poorly handled by Toyota Financial Services that if I wasn't so infuriated I would think it would be a joke. I understand that I am not actually their customer but my Mom was and they should have handled this with the decency it deserved.
2 replies
6 months ago
"Customer Service" what a joke
As it would seem from the reviews posted in the last day or so black Friday without stock. Also no communication from anyone to say there is a problem, just an email saying we canceling your order without any reason. Why bother entering into a sales contract with any business if they just turn around and say we can't honour our end of the bargain. Absolutely no customer service. Don't know why bothered to spend half an hour of my life on the phone. Their "Customer Service" is anything but service. I believe it is poor business model to operate in such a fashion and when I look at their index I am shocked to see just how poorly they are rated and I would say that it would definetly make me think again about buying anything with them again. Really don't know whether I should even bother with this review as I doubt anyone from management reads this and secondly even cares which is a sad indictment on their business.
3 replies
48 months ago
Standard Bank - Electricity Voucher Fiasco
On the afternoon/evening of the 13th June I purchased a R100 electricity voucher. I received no SMS from Standard Bank with my voucher. I sent a query using the App on the same evening. On the 14th June I received an email from Standard Bank Digital Helpdesk Team saying they would get back to me within 24 hours. Absolutely no communication after that. I called Standard Bank and held for 45min before consultant finally answered and said they couldn't hear me and then hung up. Call back from Standard Bank hung up on me after 5 seconds. On Wednesday the 22nd June I made contact with Standard Bank using their Twitter profile. Twitter team asked for my ID number and contact details and someone would get back to me. I was promised feedback soon after matter had been escalated. After no communication on Thursday, Friday and Saturday last week I resorted to actually Tweeting about the "service" and was promptly contacted asking who is dealing with my issue. Once again I was promised a callback on Monday and so far I have yet receive a call back. This is beyond pathetic that I cannot get someone to answer me. From the 14th of June till now there has been no verbal communication and sorting out of my issue. It may be only R100 but it is the point of the matter and also just the patently pathetic service I have received that really leaves a bad taste in my mouth. If you can't back to someone in a matter of 24 to 48 hours then your system is broken.
1 reply
51 months ago
Pathetic business model
Takealot just decided that they would cancel my order and put the money for the order on my account. All well and good but the order was specifically for my niece's birthday. I had been in hospital and bed rest at home and not able to get to the pick up point. An email was sent to my email address with a 48 hour time frame to collect. I didn't look at my email. I'm sure it is all in your fine print but I believe it is very poor customer service. I just find the whole practice very distasteful. I'm not an email address I am a person and I had issues about getting to pick up and now my niece is without her present. I realize I am just one person and you won't care about just one person but after this type of poor customer service I don't want to spend my money on the likes of your company.
0 replies
133 months ago
No feedback after complaint
Debonairs Customer Care thanks you for your interaction. We have assigned Case 155477 to your request. Debonairs Customer Care<br> <br> I received this sms from Debonairs customer service on the 30th June. I am still waiting on a response from them. Absolute joke if you ask me.
1 reply
133 months ago
Pathetic Service
Friday evening. Placed an order using Debonairs App. Confirmation sms sent at 19:19. <br> My first call was at 20:09 asking for status on my order. 10 - 20min until delivery I was told.<br> My second call was at 20:34. I was told by customer service lady that all pizzas are out. Spoke to Tanya a supervisor she apologised said she would call me back in 5min. <br> 20:49 place call to Customer Support.<br> 20:52 call from Tanya to say pizza is definitely out just a few minutes more. <br> 21:09 I called to cancel the order. Tanya offered to remake pizza to which I refused.<br> 21:19 Driver shows up at my door. I sent him away.<br> Today received a call from an area manager who's only offer is an apology and his assurance that the pizza quality would still be good after 45min in the car if the lady at the counter is to be believed.<br> All round shocking service. I asked to speak to an owner of the franchise but he won't phone an irate customer after service like that.<br> Really shocked at such shoddy service.
1 reply
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4 (66.66666666666667%)