Toyota Financial Services (TFS)
1.4|435 reviews
JB
Johan B
1 reviews | Active since Member
08 Apr 2026, 13:02
Missing money- Toyota Financial Services
I bought a vehicle in December 2025 with Toyota Finance. On the 1st of February I made an additional online payment, clearly using my account nr 86143180141 as reference nr as I have done similarly in the past. To this day the amouny has not been allocated to my account by TFS, ABSA clearly shows it was paid correctly, struggling to get proof other than my statement which was sent to TFS. TFS does not seem to care
Helpful (0)
Replies (2)0
Replies (2)Toyota Financial Services (TFS)'s replyOfficial
08 Apr 2026, 13:20Dear Johan B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
Best regards,
Toyota Financial Services (TFS)'s reply08 Apr 2026, 13:20
Official
Dear Johan B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
Best regards,
JB
Johan B's updateReviewer Update
10 Apr 2026, 09:16I was contacted promptly by Braiden Govendor from Toyota Financial Services. I have been kept in the loop and received a statement this morning that the funds have been allocated. The response to my complaint has been swift and well handled.
JB
Johan B's update10 Apr 2026, 09:16
Reviewer Update
I was contacted promptly by Braiden Govendor from Toyota Financial Services. I have been kept in the loop and received a statement this morning that the funds have been allocated. The response to my complaint has been swift and well handled.