Dealing with TFSA is Horrible

Worst buying experience of my life! I paid for an extended warranty and service plan on my first Toyota (included in the finance) and after doing 100k km's, was offered a new deal from Toyota, which I took. I was told that 75% of my extended plans payment will be refunded to me. This is an internal process within TFSA. Then I received e mails asking for proof of payment of the refundable amount. Trying to speak to a real person at TFSA is impossible. Now I need to send them proof of their own documentation! The call centre is a MESS, the self help is useless. I used to be a Toyota ADVOCATE but this experience ruined my love of Toyota. I will NEVER ever use or recommend TFSA EVER!!!