Tafelberg Furnishers
Claimed Business
|3.7|30 Reviews (last 12 months)|This business does not respond to reviews
Tafelberg Furnishers
Claimed Business
|3.7
30 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Tafelberg Furnishers receives strong praise for in-store sales experiences, with customers consistently mentioning helpful, knowledgeable staff who go the extra mile, particularly at the Northgate, Diep River, and Tokai branches. Salespeople are frequently named and commended for personalised guidance, price matching, and arranging urgent or same-day deliveries. However, a recurring theme of frustration emerges around after-sales service, warranty claims, and appliance repairs, where customers describe prolonged turnaround times, poor communication, and unresolved faults on items like fridges, freezers, and washing machines.
Performance(last 12 months):
Trustindex Rating
4.6NPS Score
63Very Likely
TrustIndex
4.6
NPS Score
63
Recommended: Very Likely
Review Distribution
3.7|30 Reviews
Sep '25 - Aug '26
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencecB
cheryl B
1 reviews | Active since May 2013
25 May 2026, 09:05
Tafelberg Furnishers - Tableview - well worth the shopping experience
Tableview branch: Wonderfully helpful staff. Been in there a couple of times in the last few weeks - nothing but praise. From the wonderfully clean loo (it is a thing for us senior ladies) to knowledgeable staff. Full marks.
Helpful (0)
|Replies (0)cB
cheryl B
1 reviews | Active since May 2013
25 May 2026, 09:05
Tafelberg Furnishers - Tableview - well worth the shopping experience
Tableview branch: Wonderfully helpful staff. Been in there a couple of times in the last few weeks - nothing but praise. From the wonderfully clean loo (it is a thing for us senior ladies) to knowledgeable staff. Full marks.
0
Replies (0)HW
PW
Peter W
1 reviews | Active since Jun 2022
11 May 2026, 14:03
Tafelberg Meubels - Worst experience.
I bought all my furniture, for my new flat, at Tafelberg Meubels, Bellville. One of the items bought was my new kettle, which was on special, but after checking the prices, the special price was not charged. I opened the kettle last night and used it. This morning when I switched it on the power tripped and we found it was the kettle. I switched power back on but the kettle would not boil the water. So I took it back to them this morning where I was told take to there service delivery. Service delivery is approximately 200 metres from the retail department which was a bit concerning to me as it was during our Cape Town storm. At the service delivery gate you have to ring a bell for someone to open the gates. I stood in the rain for at least 10 minutes and nobody opened the gate. I went back to the retail department and asked if on can get better service and Lee, the person that sent me there, offered to take it himself. He returned and told me service delivery will phone me. After 45 minutes I asked a lady when will they phone she answered that it could take 7 to 14 days. If anybody out there is willing to wait two weeks before they can make a cup of coffee you are welcome to buy your furniture from these people. Please also make sure the special price is awarded. The after sales experience was so bad I will never buy anything from these people. I left and bought a new kettle from another retailer. Tafelberg meubels you just lost a very good customer and if you check your database you will realis this.
Helpful (0)
|Replies (0)PW
Peter W
1 reviews | Active since Jun 2022
11 May 2026, 14:03
Tafelberg Meubels - Worst experience.
I bought all my furniture, for my new flat, at Tafelberg Meubels, Bellville. One of the items bought was my new kettle, which was on special, but after checking the prices, the special price was not charged. I opened the kettle last night and used it. This morning when I switched it on the power tripped and we found it was the kettle. I switched power back on but the kettle would not boil the water. So I took it back to them this morning where I was told take to there service delivery. Service delivery is approximately 200 metres from the retail department which was a bit concerning to me as it was during our Cape Town storm. At the service delivery gate you have to ring a bell for someone to open the gates. I stood in the rain for at least 10 minutes and nobody opened the gate. I went back to the retail department and asked if on can get better service and Lee, the person that sent me there, offered to take it himself. He returned and told me service delivery will phone me. After 45 minutes I asked a lady when will they phone she answered that it could take 7 to 14 days. If anybody out there is willing to wait two weeks before they can make a cup of coffee you are welcome to buy your furniture from these people. Please also make sure the special price is awarded. The after sales experience was so bad I will never buy anything from these people. I left and bought a new kettle from another retailer. Tafelberg meubels you just lost a very good customer and if you check your database you will realis this.
0
Replies (0)RS
Rosa S
1 reviews | Active since Apr 2014
18 Apr 2026, 10:01
Thanks to Tafelberg furnishers Bellville employee mr Edgar Lucas
Gratitude for helpful employee Edgar Lucas. We purchased a multifunction oven from Tafelberg furnishers Jan 2026, but the grill function stopped working. Mr Lucas organised pick-up as we are elderly and he organised a brand new oven from Defy. It was delivered within two days and I want to thank him for his patience, proffesionalism and diligence!
Helpful (0)
|Replies (0)RS
Rosa S
1 reviews | Active since Apr 2014
18 Apr 2026, 10:01
Thanks to Tafelberg furnishers Bellville employee mr Edgar Lucas
Gratitude for helpful employee Edgar Lucas. We purchased a multifunction oven from Tafelberg furnishers Jan 2026, but the grill function stopped working. Mr Lucas organised pick-up as we are elderly and he organised a brand new oven from Defy. It was delivered within two days and I want to thank him for his patience, proffesionalism and diligence!
0
Replies (0)DJ
Dean J
1 reviews | Active since Apr 2026
15 Apr 2026, 17:19
Franscois Swanepoel is an absolute professional!
I walked into Tafelberg Furnishers around 13:00 in an absolute panic. I had just been ****med by a completely separate business for 3 weeks and was left without a bed, creating a genuine emergency where I desperately needed one delivered that exact same day. Franscois Swanepoel helped me through the entire process from start to finish. He found me a fantastic bed in my price range on sale. Understanding the crisis I was in, he made a special call and miraculously arranged for an emergency afternoon delivery. I want to make it very clear that I don't know if same-day delivery is their standard policy, but Franscois went completely out of his way to help me out of a terrible spot. He is an absolute professional, and may God bless him. Thank you, Franscois and Tafelberg Furnishers!
Helpful (0)
|Replies (0)DJ
Dean J
1 reviews | Active since Apr 2026
15 Apr 2026, 17:19
Franscois Swanepoel is an absolute professional!
I walked into Tafelberg Furnishers around 13:00 in an absolute panic. I had just been ****med by a completely separate business for 3 weeks and was left without a bed, creating a genuine emergency where I desperately needed one delivered that exact same day. Franscois Swanepoel helped me through the entire process from start to finish. He found me a fantastic bed in my price range on sale. Understanding the crisis I was in, he made a special call and miraculously arranged for an emergency afternoon delivery. I want to make it very clear that I don't know if same-day delivery is their standard policy, but Franscois went completely out of his way to help me out of a terrible spot. He is an absolute professional, and may God bless him. Thank you, Franscois and Tafelberg Furnishers!
0
Replies (0)JK
Jannes K
1 reviews | Active since Jun 2009
9 Apr 2026, 11:30
4 Weeks Without a Fridge – No Resolution from Tafelberg, Liptronics or Samsung
I am extremely frustrated with the complete lack of resolution from both Tafelberg Furnishers, Liptronics and Samsung South Africa. I logged a service request on 13 March 2026 through Tafelberg Furnishers. The issue was escalated to Samsung, who appointed Liptronics as the repairer. After assessment, I was informed that both the PCB and compressor may be faulty, but no definitive diagnosis could be made. I have paid in full for the quoted repairs, yet over 4 weeks later, my refrigerator is still not working. To make matters worse: The replacement PCB has arrived, but the repairer refuses to install it due to risk of a faulty compressor damaging it Samsung has not provided a solution or accepted liability The matter is being delayed due to “parts availability”, with no urgency shown Meanwhile: - I have lost hundreds of rands worth of food - I have been without a fridge for a month - This has caused major inconvenience, especially over the Easter period with family visiting Under the Consumer Protection Act, I am entitled to a repair within a reasonable time, or a replacement/refund. This has clearly not been met. I have now issued a formal final demand (72 hours) to both Tafelberg Furnishers and Samsung. At this point, I require: - A full replacement fridge, OR - A full refund, OR - Immediate resolution with Samsung accepting liability and completing the repair The current situation is unacceptable and reflects poorly on both companies’ customer service and accountability. I expect urgent intervention. #SamsungSA #TafelbergFurnishers #ConsumerRights #CPA #PoorService
Helpful (0)
|Replies (0)JK
Jannes K
1 reviews | Active since Jun 2009
9 Apr 2026, 11:30
4 Weeks Without a Fridge – No Resolution from Tafelberg, Liptronics or Samsung
I am extremely frustrated with the complete lack of resolution from both Tafelberg Furnishers, Liptronics and Samsung South Africa. I logged a service request on 13 March 2026 through Tafelberg Furnishers. The issue was escalated to Samsung, who appointed Liptronics as the repairer. After assessment, I was informed that both the PCB and compressor may be faulty, but no definitive diagnosis could be made. I have paid in full for the quoted repairs, yet over 4 weeks later, my refrigerator is still not working. To make matters worse: The replacement PCB has arrived, but the repairer refuses to install it due to risk of a faulty compressor damaging it Samsung has not provided a solution or accepted liability The matter is being delayed due to “parts availability”, with no urgency shown Meanwhile: - I have lost hundreds of rands worth of food - I have been without a fridge for a month - This has caused major inconvenience, especially over the Easter period with family visiting Under the Consumer Protection Act, I am entitled to a repair within a reasonable time, or a replacement/refund. This has clearly not been met. I have now issued a formal final demand (72 hours) to both Tafelberg Furnishers and Samsung. At this point, I require: - A full replacement fridge, OR - A full refund, OR - Immediate resolution with Samsung accepting liability and completing the repair The current situation is unacceptable and reflects poorly on both companies’ customer service and accountability. I expect urgent intervention. #SamsungSA #TafelbergFurnishers #ConsumerRights #CPA #PoorService
0
Replies (0)aB
andrew B
1 reviews | Active since Jul 2011
18 Mar 2026, 23:18
POOR Warranty Handling of KIC Appliance
Extremely disappointing after-sales service from both Tafelberg and KIC. A product still under warranty was rejected based on a technicality, with no effort to fairly assess the situation or support the customer. Instead, the response was procedural and dismissive — effectively shifting all responsibility back to me. There was no attempt at goodwill, no partial support, and no real resolution — just a closed case and an offer to pay for repairs on a product that should have been covered. This experience raises serious concerns about how these companies honour their warranties in practice versus what is advertised. I would not rely on their warranty support going forward.
Helpful (0)
|Replies (0)aB
andrew B
1 reviews | Active since Jul 2011
18 Mar 2026, 23:18
POOR Warranty Handling of KIC Appliance
Extremely disappointing after-sales service from both Tafelberg and KIC. A product still under warranty was rejected based on a technicality, with no effort to fairly assess the situation or support the customer. Instead, the response was procedural and dismissive — effectively shifting all responsibility back to me. There was no attempt at goodwill, no partial support, and no real resolution — just a closed case and an offer to pay for repairs on a product that should have been covered. This experience raises serious concerns about how these companies honour their warranties in practice versus what is advertised. I would not rely on their warranty support going forward.
0
Replies (0)NG
Nicole G
1 reviews | Active since Sept 2023
27 Feb 2026, 07:16
Tafelberg Tokai is always our first choice
The Tokai branch offers impeccable and friendly service, always going the extra mile. They are incredibly knowledgeable about their products and we always find what we need. From start to finish, the process is seamless and enjoyable.
Helpful (0)
|Replies (0)NG
Nicole G
1 reviews | Active since Sept 2023
27 Feb 2026, 07:16
Tafelberg Tokai is always our first choice
The Tokai branch offers impeccable and friendly service, always going the extra mile. They are incredibly knowledgeable about their products and we always find what we need. From start to finish, the process is seamless and enjoyable.
0
Replies (0)