4 Weeks Without a Fridge – No Resolution from Tafelberg, Liptronics or Samsung

I am extremely frustrated with the complete lack of resolution from both Tafelberg Furnishers, Liptronics and Samsung South Africa.

I logged a service request on 13 March 2026 through Tafelberg Furnishers. The issue was escalated to Samsung, who appointed Liptronics as the repairer. After assessment, I was informed that both the PCB and compressor may be faulty, but no definitive diagnosis could be made.

I have paid in full for the quoted repairs, yet over 4 weeks later, my refrigerator is still not working.

To make matters worse:

The replacement PCB has arrived, but the repairer refuses to install it due to risk of a faulty compressor damaging it Samsung has not provided a solution or accepted liability The matter is being delayed due to “parts availability”, with no urgency shown

Meanwhile: - I have lost hundreds of rands worth of food - I have been without a fridge for a month - This has caused major inconvenience, especially over the Easter period with family visiting

Under the Consumer Protection Act, I am entitled to a repair within a reasonable time, or a replacement/refund. This has clearly not been met.

I have now issued a formal final demand (72 hours) to both Tafelberg Furnishers and Samsung.

At this point, I require: - A full replacement fridge, OR - A full refund, OR - Immediate resolution with Samsung accepting liability and completing the repair

The current situation is unacceptable and reflects poorly on both companies’ customer service and accountability.

I expect urgent intervention.

#SamsungSA #TafelbergFurnishers #ConsumerRights #CPA #PoorService