POOR Warranty Handling of KIC Appliance

Extremely disappointing after-sales service from both Tafelberg and KIC.

A product still under warranty was rejected based on a technicality, with no effort to fairly assess the situation or support the customer. Instead, the response was procedural and dismissive — effectively shifting all responsibility back to me.

There was no attempt at goodwill, no partial support, and no real resolution — just a closed case and an offer to pay for repairs on a product that should have been covered.

This experience raises serious concerns about how these companies honour their warranties in practice versus what is advertised.

I would not rely on their warranty support going forward.