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RocketNet
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, RocketNet earns strong praise for its support team, with named consultants like Asemahle, Katlego, Warwick, Queen and Ashley repeatedly singled out for going the extra mile. However, recurring frustrations around billing errors, debit orders after cancellation, and slow resolution of connection outages weigh down the overall experience for a meaningful minority of customers.
TrustIndex
6.9
Ranking
#9
in Fibre & Broadband
NPS Score
27
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, RocketNet earns strong praise for its support team, with named consultants like Asemahle, Katlego, Warwick, Queen and Ashley repeatedly singled out for going the extra mile. However, recurring frustrations around billing errors, debit orders after cancellation, and slow resolution of connection outages weigh down the overall experience for a meaningful minority of customers.
RocketNet's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customers consistently name agents like Asemahle, Katlego, Warwick, Ashley and Queen Boka who deliver patient, knowledgeable, and proactive support. Many describe the support experience as world class, with technicians walking customers through setups and following up until issues are fully resolved.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I briefly had no internet access two days ago. The problem seems to have resolved itself. However, yesterday my Internet access disappeared again. I logged an urgent call asking for an investigation to make sure the cause has been found and addressed as Internet access is vital to my job. This may be morning I received notification to say the ticket had been closed and to ask me to write an online review. Here is the online review you requested. Why has no one throughly investigated the issue to ensure it does not reoccur this week and, very crucially for my work, next week? Why was I not consulted first? I did indicate that it might be necessary to check the actual infrastructure at my house because I suspect there may be a problem there. Instead of that Rocket Net simply closed an urgent ticket.
1 reviews | Active since Jan 2020
I briefly had no internet access two days ago. The problem seems to have resolved itself. However, yesterday my Internet access disappeared again. I logged an urgent call asking for an investigation to make sure the cause has been found and addressed as Internet access is vital to my job. This may be morning I received notification to say the ticket had been closed and to ask me to write an online review. Here is the online review you requested. Why has no one throughly investigated the issue to ensure it does not reoccur this week and, very crucially for my work, next week? Why was I not consulted first? I did indicate that it might be necessary to check the actual infrastructure at my house because I suspect there may be a problem there. Instead of that Rocket Net simply closed an urgent ticket.
1 reviews | Active since Jan 2020
I would like to write a review about RocketNet agent Katlego who effiently and successfully assisted me when I've been struggling with my internet connection the whole day. Greta work Rockernet in ensuring we are serviced by impeccable agents.
1 reviews | Active since Jan 2020
I would like to write a review about RocketNet agent Katlego who effiently and successfully assisted me when I've been struggling with my internet connection the whole day. Greta work Rockernet in ensuring we are serviced by impeccable agents.
1 reviews | Active since Jan 2020
A few weeks ago, I submitted a review regarding my experience with RocketNet as my WiFi service provider. Following the review, I received feedback indicating that a consultant would contact me to discuss both the review and the cancellation of the service. Unfortunately, I never received the promised follow-up communication. Instead, the matter was handed over to ADRS Debt Collection. We had informed RocketNet on 30 March that we were immigrating on very short notice, which made it impossible for us to comply with the standard 30-day cancellation policy. While I understand that policies are in place for a reason, I had hoped that the exceptional circumstances would be taken into consideration. Our landlord, for example, was understanding of the situation, which showed us that flexibility and compassion can sometimes be app**** where appropriate. At this stage, ADRS Debt Collection has requested payment, however, I remain disappointed that the matter could not first be resolved through meaningful communication and consideration of the circumstances explained to RocketNet. I had also hoped that the response provided on HelloPeter would lead to constructive engagement and follow-through, as initially promised. I share this experience simply as honest feedback and in the hope that customer communication and resolution processes can be improved going forward.
1 reviews | Active since Jan 2020
A few weeks ago, I submitted a review regarding my experience with RocketNet as my WiFi service provider. Following the review, I received feedback indicating that a consultant would contact me to discuss both the review and the cancellation of the service. Unfortunately, I never received the promised follow-up communication. Instead, the matter was handed over to ADRS Debt Collection. We had informed RocketNet on 30 March that we were immigrating on very short notice, which made it impossible for us to comply with the standard 30-day cancellation policy. While I understand that policies are in place for a reason, I had hoped that the exceptional circumstances would be taken into consideration. Our landlord, for example, was understanding of the situation, which showed us that flexibility and compassion can sometimes be app**** where appropriate. At this stage, ADRS Debt Collection has requested payment, however, I remain disappointed that the matter could not first be resolved through meaningful communication and consideration of the circumstances explained to RocketNet. I had also hoped that the response provided on HelloPeter would lead to constructive engagement and follow-through, as initially promised. I share this experience simply as honest feedback and in the hope that customer communication and resolution processes can be improved going forward.
1 reviews | Active since Jan 2020
Rocketnet is the worst company, they don’t know how to deal customers and keeping customers happy. Management does not have customer retention skills. I am only with them because of being lazy of looking for something new. One thing that I know is that I would never recommend anyone to join them.
1 reviews | Active since Jan 2020
Rocketnet is the worst company, they don’t know how to deal customers and keeping customers happy. Management does not have customer retention skills. I am only with them because of being lazy of looking for something new. One thing that I know is that I would never recommend anyone to join them.
RocketNet has a TrustIndex of 6.9 out of 10 on Hellopeter, based on 71 reviews in the last 12 months. Hellopeter has tracked RocketNet across 932 total reviews. How is the TrustIndex calculated? →