1 reviews | Active since Member
A few weeks ago, I submitted a review regarding my experience with RocketNet as my WiFi service provider. Following the review, I received feedback indicating that a consultant would contact me to discuss both the review and the cancellation of the service. Unfortunately, I never received the promised follow-up communication. Instead, the matter was handed over to ADRS Debt Collection.
We had informed RocketNet on 30 March that we were immigrating on very short notice, which made it impossible for us to comply with the standard 30-day cancellation policy. While I understand that policies are in place for a reason, I had hoped that the exceptional circumstances would be taken into consideration. Our landlord, for example, was understanding of the situation, which showed us that flexibility and compassion can sometimes be app**** where appropriate.
At this stage, ADRS Debt Collection has requested payment, however, I remain disappointed that the matter could not first be resolved through meaningful communication and consideration of the circumstances explained to RocketNet.
I had also hoped that the response provided on HelloPeter would lead to constructive engagement and follow-through, as initially promised.
I share this experience simply as honest feedback and in the hope that customer communication and resolution processes can be improved going forward.
Best regards,
Best regards,
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