SC
Silvia C
Active since Aug 2020
21
Reviews
0
Industries
Reviews
21 reviews3 weeks ago
Disappointing Cancellation Experience and Lack of Follow-Up
A few weeks ago, I submitted a review regarding my experience with RocketNet as my WiFi service provider. Following the review, I received feedback indicating that a consultant would contact me to discuss both the review and the cancellation of the service. Unfortunately, I never received the promised follow-up communication. Instead, the matter was handed over to ADRS Debt Collection. We had informed RocketNet on 30 March that we were immigrating on very short notice, which made it impossible for us to comply with the standard 30-day cancellation policy. While I understand that policies are in place for a reason, I had hoped that the exceptional circumstances would be taken into consideration. Our landlord, for example, was understanding of the situation, which showed us that flexibility and compassion can sometimes be app**** where appropriate. At this stage, ADRS Debt Collection has requested payment, however, I remain disappointed that the matter could not first be resolved through meaningful communication and consideration of the circumstances explained to RocketNet. I had also hoped that the response provided on HelloPeter would lead to constructive engagement and follow-through, as initially promised. I share this experience simply as honest feedback and in the hope that customer communication and resolution processes can be improved going forward.
1 reply
1 month ago
Take but cannot refund the funds from my bank
We cancelled our funaral policy due that we immigrated and the consultant called and tried to let us keep this - we informed her not needed where we are immigrating too - she confirmed she cancelled it immediately and we asked about our refund as she stated she has app**** for this - well it is over a week now and nothing they not even responding to emails. Quick to take and shockingly slow to refund - would I recommend them a HELL NO
1 reply
1 month ago
Failed Debit Order Notification from RocketNet
We informed RocketNet at the end of March 2026 - that we cannot continue with our WIFI as we lost our jobs and had to relocate this was all on email. They tried to take the debit order of the bank account an because there were no funds for this is bounced back and we got slapped with additional fees - now at the end of April beginning May they tried again and it did not go through - I emailed them and they insist that we needed to give a month's notice and that they want the R920.00 from us. So now my question is as follows - are there not exceptions - that could be taken into account! loosing a permanent job and securing a job in anouther province - then to be informed via email that I took the router - when this is part of the house and remained in the house. Surely one looks at all of this - but to just acuse someone of taking something and still keep on demanding - leaves a bad taste in my mouth and I would forsure not recommend them - even after 2,5 years of very good services from them - this leaves a bad taste and ot a service that I would recommend to anyone.
2 replies
1 month ago
Slap Gat Service from the Department of Home Affairs.
We app**** on the 2nd April 2026 for our passports to be renewed as we only had 6 months left on the current ones. We went to Paarl office and was advised that it takes 2 to 3 weeks to get this - It is now 4 weeks and nothing - no reply - bag full of promises, from not being received to Skynet Couiers not delivering when I called DHA in Pretoria and was informed that both my husband and my passports have been dispatched on the 14th April - nothing - nada, boggerroll. Emailed the Ministers office no reply - emailed the Western Cape Provincial manager which passes this onto some 3 staff members to follow up on this - no reply - I emailed today and cc'd the Minister in the email and boom a call from Paarl office with still the same crab i was fed 2 weeks ago - seems to me no one is prepared to call the DHA in Pretoria o obain a tracker number for the so alled box that these passports are in! So this is how it works in South Africa as a lawful citizen one needs to beg for services from the governement - BUT it you were an illigal alien then BOOM you get your ID, Passport and you become a citizen of this country. So this is the first step on Hello Peter the next one is on social media the Ministers FB, then Alan Winde FB page as time is running out for us to secure our works visas as here in South Africa we know how it works with work- even when one is a highly qualified and experienced individual.
0 replies
2 months ago
SABC - 30% passrate working in Finance
I have informed the SABC that i sold my TV - they asked for an avidavit which I did - and emailed them the new owner's details - now I am being threatned by them with legal action - this is what you get when you have a 30% pass rate and want to work in finances. They can't even read an email let alone open an attachement with the proof that this has been sold.
0 replies
13 months ago
Useless courier company ever.
Once again this useless courier states we not at home, when I ****ung work from home. I have cameras around my property. I will now show them they will not deliver another parcel from the company I placed an order. I will splash this on all social media page's. They are not worth mentioning at all.
0 replies
14 months ago
I received a email from TEMU on Saturday to say my parcel out for delivery, well guess what nothing delivered
I received a email from TEMU on Saturday to say my parcel out for delivery, well guess what nothing delivered. Monday the 14th April I get another email to say parcel out for delivery it is 18:40 still nothing delivered. Call George who has the parcel his phone on voicemail, call and speak to Kim she confirms as follows her words " o my word parcel not delivered. She takes my cell and states she will get the Ops Manager to call me still nothing. Last year June this very couriers lost my parcel and TEMU refunded me and a miracle 5 weeks later they find my parcel. I will post all over all social media services of this poor service from Fast Way and I endure that TEMU hears about this, I will ensure that George will be held accountable for his shoddy work
0 replies
15 months ago
Battling to close bussines accounts
I have been trying to close 2 bussines accounts for over a week now. From STD HQ, to the Western Province devision, nothing not even an acknowledgement of my email with the forms attached. Bussines banker that was allocated to my account not even responding to an either than a non essential out office. This is the exact reason I am closing the accounts. Shocking to say the least how they treat their customers, if I don't get a closure acknowledgement by this coming Monday I will be going all out on social media as yo STD shocking customer service.
5 replies
30 months ago
SARS *********** consultants
So after a year, bookings made online, waiting for ever for a walk in appointment and then two telephonic appointments, these idiots still have not sorted out my business queries. Reference numbers is just for the eye blind they give you! All documents is no where to be found, O don't forget I have the emails confirming that the requested documents was received. Now I need to start the process all over, BUT they are quick to send an SMS to state that the business tax is not done and that summons will follow???? Now this is what we need to deal with the incompetence of these consultants, don't bother trying to log onto the live CHAT as the waiting time they give you goes by and 30 minutes later you still waiting for an online agent to speak to you. This is a lot of bull ****. SARS if you are going to call me, prepare yourself for a backlash on the phone trust me.
0 replies
33 months ago
TOP NOTCH EMBROIDERY DESIGNS
This is an embroidery group- the owner Lee Grainger from Australia, the most amazing digitiser of ITH (In the hoop ) embroidery deigns. Her designs are so versatile, for any lady out there wanting to buy good quality design this is the lady to buy from. Her stuffies (TOYS) are so life like and easy to make. I am so blessed to have her toys lining my cupboards and the big heart Lee has for charities. Lee keep on doing what you do, I just love your work.
0 replies
Review Distribution
5 Star
6 (28.571428571428573%)
4 Star
1 (4.761904761904762%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
13 (61.904761904761905%)