VV
Vuyiwe V
Active since Mar 2013
32
Reviews
0
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Reviews
32 reviews4 weeks ago
Worst company ever
Rocketnet is the worst company, they don’t know how to deal customers and keeping customers happy. Management does not have customer retention skills. I am only with them because of being lazy of looking for something new. One thing that I know is that I would never recommend anyone to join them.
1 reply
1 month ago
Disappointing service
I am so disappointed and frustrated. I got an email stating that my services got activated today to my surprise when I got home that I still don’t have internet. No one cared to think that I need to get the details so I can be connected. I contacted Rocketnet and no one is on standby and no one is available. I regret joining you
2 replies
1 month ago
Bad service
I submitted a cancellation notice at the beginning of April and informed them that I want April to be my last month. Yesterday they cut off my internet and told me that I must pay the full amount that I normally payR589 , this was strange to me. I then sent a WhatsApp message to them and asked them if I make a payment now which month am I paying for,they said for May because April is up to date and the last payment I made was for April so I said how can I be paying for May when I won’t be using the service in May they told me about the billing. I requested for someone to call me a rude lady called, she changed everything that was said on WhatsApp, she said when I pay I’ll be paying for April and on WhatsApp I was chatting with a robot so now I must listen to her she’s talking. That lady had no customer service skills at all. She said she will make arrangements for the router to be collected and I must also pay R589. Rain it doesn’t make sense to me if you want me to pay the full amount when I won’t be using your services, if you were saying I must pay prorated amount from the 25th to the last day then I would understand since I normally pay on the 25th . You **** people and exploit people and how can your staff member tell me that I was talking to a robot and I should not listen to a robot. I can’t pay for a full month when I won’t be using your service
4 replies
4 months ago
***********
I hired a car on December 21st and the hold fee was R5000. I returned the car on January 18th and after dropping the car the sent me an invoice and I I responded and said I don’t understand it and I just want to know if I owe then anything and 2 days later after sending a follow up email to that question they responded and said NO I don’t owe anything. So at this point I was waiting for the hold fee to be released. Days went by and no no funds released, I called then and they said that on the system it shows that the funds were released in January 19 and it takes up to 10 working days for the funds to reflect and I this this was on the 7th day. Days went by and still no funds, I called the bank and they said that Woodford must send an authorisation letter so they can release the funds, I asked Woodford for this letter and the sent the letter via WhatsApp. I called the bank to ask where to send this letter and the person I spoke with said to me but you don’t need this letter because Woodford processed these funds. I called Woodford to ask what was happening and I said they must send proof showing that then funds were release . They sent me a screenshot with the R5000 hold amount with the date and the amount R4025 dated January 19th which is the date they said they released they released the funds. I asked them why it was R4025 and then I went to my bank transactions and I actually saw an amount of R4025 processed by Woodford on January 22nd. I sent them that proof and asked them what was happening these people responded and said they took of the R4025 from yhe R5000 and I asked them how and why would they deduct when they confirmed to me that the R5000 hold fee was released and I don’t owe anything and they did not respond to me. I asked them to explain to me because this does t not make sense and they ignored me. Woodford I want my money
1 reply
6 months ago
Poor Service and Food Quality at KFC Rosebank and head office
On Tuesday , 18 November, I went to KFC in Rosebank and placed my order at 7:30pm for two Streetwise 2 meals. I waited for more than 30min in a fast food outlet , and what made the experience even worse was the staff’s attitude — the level of disrespect and lack of customer service was shocking. While waiting I watched Customers who arrived after me receiving their orders while I continued waiting for mine. I eventually only got my food slightly after 8pm.. When I got home, I was extremely upset and disappointed. The chicken was undercooked, the chips were burnt, and it was already too late to return to the store. This is not the first time I’ve complained about this particular branch, and it’s clear that nothing has been done after my last complaint, as the same issues continue to occur. I am really not happy as we ended up not eating last night. We had to throw the food away. I sent an email to KFC and they responded with another email asking me to summaries which I was specific in my email that I sent to them. Someone from KFC called me after that at 3:30pm and I asked her to please call me at 4pm as I was in a meeting and she did not call me back until now. KFC your service is really bad, and it seems like it's bad at the store and at head office
0 replies
7 months ago
Horrible service provider: Nithanda imali too much
I have been a loyal member of this company and I have never misses a payment. Last time I made a payment on October 2nd and they normally say I have until the 9th of the month. On that same day I made a payment last month I noticed that there was a late payment fee, I sent them a message and the apologised and said they will remove the payment. To my surprise I received a message from them again on October 30 telling me about a R100 late payment fee again I sent them a message and an email, they have not responded. I have made the payment so I don’t understand why they are telling me about the late payment fee. Rocketnet you are horrible to you clients, I have missed a payment so I don’t understand all these payments that you want on top of the payment that I always pay monthly.
3 replies
14 months ago
Bad service
I placed an order at pick this morning, the order went through and money was deducted from my bank account. My order was delivered however 1 item was not in the bag. I checked the receipt it showed that the item was out of stock but they deducted the full amount. I called Pick n Pay and I spoke with Yusri, I assume that he is a Team Leader , he told me that I will get my money in 3 days.. I asked if they can’t check one of the closer stores to check if they don’t have the item , he said they can’t do that . I then asked if they can’t transfer my money into the wallet on the app and he said they can’t do that as well. I asked him to escalate the matter because I want the item today and I do not have more money to place another order. He promised to escalate it and that I will get a call … it’s been about 2 hours , and no call from him or the escalation manager and I guess Pick ‘n Pay just don’t care as long as they get their money , they just don’t care about their customers. I need that cake today. I will never used that Pick n Pay ASAP app, these people don’t care about their Customers. Imagine having to wait 3 days to get my money instead of them making a plan for me to get the cake because I won’t need that cake in 3 days. Please teach Yusri not to lie to customers, that bad bad customer service
1 reply
18 months ago
Concern Regarding Customer Satisfaction and Upgrade Policy
I regret booking this bus. I am writing to express my dissatisfaction with the current upgrade policy. I recently purchased three tickets without realizing that there were three different bus options available. Upon discovering the Sleepliner, I wanted to upgrade my tickets to the sleepliner option, because it seemed comfortable. However, I was informed that I could only upgrade to the Flexi option because the previous tickets that I bought that are on Budgetliner are on a flexi option. I found that to be so unfair because I am merely doing an upgrade not cancellation which only required me to pay the difference. I bought these tickets at checkers and I was not informed of these options nor given an option to read the terms and conditions. I decided to call the call centre and I was informed that I can not even cancel the booking, I mean where will my money go if I cannot be refunded. I was expecting a certain fee to be taken when I cancel but I was not expecting the fact that I will not get my money. I mean I simply wanna upgrade to a sleepliner saver option, but there are so many restrictions. I don't even know how to express my dissatisfaction. This policy seems unfair, as an upgrade should simply be an upgrade, regardless of the specific bus type. I am very unhappy with this situation and regret booking with Intercape. You guys need to work on your customer satisfaction because it's a *******.
0 replies
19 months ago
Poor customer journey
I ordered the pots in July and I was told that I will receive the pots after making 4 payments. The 4th payment was on October 25th, after the payment I did not receive a call or any kind of communication to inform me of the next step. I decided to enquire, they informer me that they are still waiting for the payment confirmation from the bank and that will be after 7 days. They also informed me that I will receive my order on the 8th. Imaging getting my order 15 days after the payment. Le Morgan must stop laying to customers and say that we will receive the order immediately after making payments.
2 replies
21 months ago
Rocketnet don't know how to treat customers
I made a payment on the 31st August and when I went into my banking App on Tuesday I saw that they deducted on the 2nd September. I sent an email immediately and informed then that I had already made a payment and therefore I want my refund. I asked them Why they deducted because I did not authorise for a debit order. Ever since I started with them in 2022 or 2023, all this time I have been paying by payfast and I've never missed a payment. I don't know how many times last week I told them that I need that money because that is my transport money for this week to work. It's Monday morning and I still don't have my money and I don't know how I will get to work. These people are so quick to deduct but when they have to refund they treat you like someone that is a bad payer. I told you guys that I need this money for this week transport to work.
1 reply
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32 (100%)