LM
Le Morgan
Verified Business
LM
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Le Morgan is facing widespread dissatisfaction across nearly every service dimension. Customers describe broken lifetime guarantees on cookware, aggressive accounts practices, hidden bounce fees, and rude consultants. Refund refusals on laybys and unresolved warranty claims dominate the feedback. A small number of positive interactions exist, but the overwhelming pattern is one of distrust, frustration, and regret over the purchase decision.
TrustIndex
2.3
Ranking
#22
in Fashion & Clothing
NPS Score
-75
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Le Morgan is facing widespread dissatisfaction across nearly every service dimension. Customers describe broken lifetime guarantees on cookware, aggressive accounts practices, hidden bounce fees, and rude consultants. Refund refusals on laybys and unresolved warranty claims dominate the feedback. A small number of positive interactions exist, but the overwhelming pattern is one of distrust, frustration, and regret over the purchase decision.
The most common complaint about Le Morgan, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers describe rude consultants, broken callback promises, and agents who only call for sales but ignore complaints. Named staff like Kedibone and Sizwe are cited for disrespectful conduct. Resolution requires repeated escalation, often through the Ombudsman.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I bought a sensor dustbin and I’m still paying it. The bin battery cover got lost because it was loss and pot lid holder are not in good condition; they can’t replace it. They don’t have spare parts, and their products are so expensive. I wouldn’t advise anyone to buy their products.
1 reviews | Active since Jan 2020
I bought a sensor dustbin and I’m still paying it. The bin battery cover got lost because it was loss and pot lid holder are not in good condition; they can’t replace it. They don’t have spare parts, and their products are so expensive. I wouldn’t advise anyone to buy their products.
1 reviews | Active since Jan 2020
I am satisfied with the service received From itumeleng. She advices a client regarding the account by suggesting on how to manage your account and your products. Free vouchers are on the way for me....
1 reviews | Active since Jan 2020
Hello Peter. I have an account with Le-Morgan which debits about R479 per month, this month they didn’t debit and I received an SMS saying I missed a payment therefore they will charge me extra 200, mind you I had money in my account, ready for them to debit, but they did not, now they are telling me it’s my banks fault which is Capitec. I refused to pay the extra 200 rands. I have requested them to debit our agreed amount today!
1 reviews | Active since Jan 2020
Hello Peter. I have an account with Le-Morgan which debits about R479 per month, this month they didn’t debit and I received an SMS saying I missed a payment therefore they will charge me extra 200, mind you I had money in my account, ready for them to debit, but they did not, now they are telling me it’s my banks fault which is Capitec. I refused to pay the extra 200 rands. I have requested them to debit our agreed amount today!
1 reviews | Active since Jan 2020
I will advise people to never buy from Le Morgan very poor customer service and lowest quality product they selling. None stick stuff burn the pot in the middle. The black on the inside of the pot comes off within the 1st week. The handles don’t last and they refuse to fix or replace them. I’m sure pots from the cheapest Supermarket are better quality than Le Morgan
1 reviews | Active since Jan 2020
I will advise people to never buy from Le Morgan very poor customer service and lowest quality product they selling. None stick stuff burn the pot in the middle. The black on the inside of the pot comes off within the 1st week. The handles don’t last and they refuse to fix or replace them. I’m sure pots from the cheapest Supermarket are better quality than Le Morgan
1 reviews | Active since Jan 2020
Bad customer service. How can they not fix one of their products if the account holder passed away now you sitting with a broken item and they refuse to fix does it make sense
1 reviews | Active since Jan 2020
I bought pots at Lermogann within a six month period they started to peal off the black coating inside. When I contact them they take me up and down .after a year they call me and tell me that I have to pay a replacement fee soo that they replace them. While they say their products are life time. So if you buy their product know that anything is possible with them .for me I will never order from them at all
1 reviews | Active since Jan 2020
I bought pots at Lermogann within a six month period they started to peal off the black coating inside. When I contact them they take me up and down .after a year they call me and tell me that I have to pay a replacement fee soo that they replace them. While they say their products are life time. So if you buy their product know that anything is possible with them .for me I will never order from them at all
Le Morgan scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Fashion & Clothing, compared to the Fashion & Clothing industry average of 1.4. Their strongest theme is Product Quality (0.9); their weakest is Account & Billing (0.6). The top AI-rated Fashion & Clothing business on Hellopeter is Studio 88 (2). How is the AI Score calculated? →
Le Morgan has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 51 reviews in the last 12 months. Hellopeter has tracked Le Morgan across 225 total reviews. How is the TrustIndex calculated? →