DH
Deelyn H
Active since May 2015
44
Reviews
0
Industries
Reviews
44 reviews1 month ago
Claim Rejected Despite Clear Storm Damage
I am extremely disappointed with the handling of my claim by SAHL Insurance. Following 3 days of severe localized flooding and heavy rainfall, I submitted a claim for sudden and significant water damage to my property. I have only been residing in the home for one year and had never experienced any leaks or water ingress prior to this event. SAHL Insurance rejected the claim, citing wear and tear, lack of maintenance, and alleged design defects. While I acknowledge that no property is perfect, these factors did not result in any failure until the extreme weather event occurred. The damage was sudden and directly linked to the intensity of the rainfall. The rejection appears to rely heavily on exclusions while disregarding the proximate cause of the loss. I believe this claim has been unfairly assessed and that the decision lacks balance and proper consideration of the actual cause of the damage. I am formally requesting a reassessment of my claim. Should this matter not be resolved fairly, I am prepared to escalate it further, including through my legal protection plan and the appropriate regulatory and dispute resolution channels.
3 replies
15 months ago
Billed Monthly for Jet Club - I did not sign up for!!!
I noticed I have been billed for Jet club for an amount of almost R50 which I have never signed up for, I would like for this to be cancelled, and my account credited for all the months I was charged for this.
1 reply
16 months ago
Dissatisfied Customer
Extremely disappointed in the service received, I have been a client for a long while and needed a legal representative to negotiate my transfer fees and do not feel that they had tried their level best to ensure they could get me the best result, in fact there was no assistance as I had to still pay the full amount.
1 reply
34 months ago
Seriously ill customers life being taken for granted
Dear Medihelp As a valuable member of your medical aid, I have come to a real point of disappointment with regards to my hospitilization and how I am being treated. I was admitted in hospital due to an emergency that occured last week Thursday, to discover my pancreas is inflamed and liver function abnomality due to my gallbladder having gall stone, it was then decided that my gall bladder needs to be removed, firstly this was a life threatening situation which I rushed to the nearest hospital which was Milpark, I am also new to Johannesburg and not fami**** with areas, the hospital was not a network hospital, but in the event of an emergency, how to we still have time to locate a network hospital, I had to ask the doctor to release me on Saturday as the fear of high bills were worrying me while being sick, I then received a letter of authorization today, I was told I will be liable to pay the 35% co-payment, I called the Medihelp call centre and was told my case was not updated, the hospital advised the updated my case, I was then told I will have have no LOM from the doctor, which I was now given, and was told this will be reviewed and the 35% will be received and could be waivered, no I have been told there is waivering of co payments, each agent has a different story. This is my health and life that is being played with. I need this rectified immediately.
3 replies
42 months ago
Pathetic Banking Services - Foreign Trading
Very disappointed for the first time after banking with FNB for a very long time without any hassles, this experience I have encountered has me considering switching banks after being a brand ambassador for I bank I once considered the best. With this week that has passed, I have had endless battles exchanging South African Rands to Dollars for an international trip this week. I had been to FNB Pavilion and was unable to get my dollars due to not having a passport, I was then told to go to Gateway at anytime to get, only to get there to find out all Forex tellers finish off at 4pm, I then decided to go to Gateway the very next morning and was told they were out of Forex, I was advised to go to Musgrave FNB, only to then discover then no longer trade forex, I was then routed to Davenport and told this was the main branch, on arrival I was asked if I pre ordered my forex, I was not told by any consultant that this was an option, I then proceeded to the forex teller who felt she was doing me a favor, until I informed her I will be lodging a complaint, her attidute changed, on proceeding to check out the teller advised me, my account was blocked as they needed me to verify my details with fica and needed proof of residence, I was told to go to a consultant and upload it and in one hours time it will be updated, I then returned after an hour and was still waiting around, I was already fuming a lovely manager was walking around ensuring customers were being dealt with, and explained the way to go online and get forex, I then proceeded to the counter to discover my profile was still blocked, the manageress tried by all means, getting several staff to check my profile, get on the line with call centre agents and try rectify the error, unfortunately they couldn't get it resolved in time, I left very disappointed with FNB and had to rush to the foreign exchange bank to get Dollars. FNB Davenport really tried to assist me, but my disappointment lies with FNB. I cannot believe this is how I'm treated as a valued customer. Please looking into this and keep my updated, I will be available 10 January 2023 upon my return from vacation and look forward to a prompt response.
1 reply
45 months ago
Dissatisfied Ford Customer
Dear Ford I am not pleased with the service I am receiving from Ford service centre, I own a Ford Ranger bakkie and have a service plan and took out an additional Avis fleet service plan to ensure my bakkie is fully covered, I have had several terrible experiences with my Ford Pinetown and moved to Ford Waterfall in Durban, I am still not satisfied with my vehicle as my vehicle has been covered but not maintained accordingly during services, my plan has now expired and I have been liasing with a consultant at Ford Waterfall but still with no joy, my vehicle was serviced a few weeks ago and my gears and now faulty and not selecting, my engine oil cap is cracked and has not been replaced, which is allowing air into the engine, affecting my fuel consumption causing a high usage of fuel on a daily basis. My window wipers have not been changed during the service and this is all covered by the additional motor plan, my aligned had previously been off and only rectified after three attempts resulting in unnecessary expenses. I am highly perturbed and annoyed with such a well established name to be giving me such a run around, these are not cheap vehicles and the after sales customer service is not up to standards. I hope this platform can resolve my issue.
0 replies
48 months ago
Account Error!!!
Dear RCS I am highly disappointed in the error made on my RCS -GAME FINANCE account, I had taken this account out 5 years ago and have been paying it diligently, the last debit order was successfully taken off and then I had been notified by RCS my account is in arrears, agents called and cut the call avoiding me from speaking to them, my account is now handed over to debt collectors for R350, my credit score had been affected due to this, please rectify this immediately and rectify my credit score, as this is drastically affecting me.
1 reply
48 months ago
Extremely Poor Customer Service
I am highly disappointed with the service from RSA-WEB I have had an account for the past 9 months, I decided to move from my place I was renting and found out I have to pay R3500 after being told it's a month to month contract, I then asked for my line to be moved and requested it not know who was moving to my place, when I spoke to the person moving in if they needed fibre, they did, so changed to ceding the line to the new tenant, paper work was sent to her and a few days later the line was cut, it's almost a week and still suffering with back and forth speaking to agents without any resolving. Please rectify this immediately.
1 reply
49 months ago
Account errors
Very sad with the treatments of medihelp, I am a student using medihelp for over 2 years, I have has a technical glitch with my registration as I have a bursary that pays my study fees, there has been a delay in my registration and still until today I cannot access my 2022 proof of registration nor can I access my examination timetable as it is blank, I have sent through some screenshots to proof my studies and my account is on arrears, I cannot afford to pay R2800 under any circumstances being a student, please assist me in rectifying this as it is a huge set back and an honest mistake. I fear my account will be terminated and I'll have to start all over again, I have spoken to two agents and a team leader who is unable to assist me. And I have never experience such sad customer service from medihelp.
1 reply
Review Distribution
5 Star
1 (2.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (20.454545454545453%)
1 Star
34 (77.27272727272727%)