FS
Ford South Africa
Unclaimed Business
FS
Ford South Africa
Unclaimed Business
83 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Ford South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ford South Africa is facing significant customer dissatisfaction across nearly every service dimension. Owners describe persistent vehicle defects, unresolved warranty disputes, parts shortages stretching for months, and a Customer Resolution Centre perceived as unresponsive. Isolated positive experiences exist at specific dealerships, but the dominant narrative centres on broken promises, poor accountability, and recurring mechanical failures on relatively new vehicles.
TrustIndex
1.9
Jul '25 - Jun '26
Based on recent customer reviews, Ford South Africa is facing significant customer dissatisfaction across nearly every service dimension. Owners describe persistent vehicle defects, unresolved warranty disputes, parts shortages stretching for months, and a Customer Resolution Centre perceived as unresponsive. Isolated positive experiences exist at specific dealerships, but the dominant narrative centres on broken promises, poor accountability, and recurring mechanical failures on relatively new vehicles.
The most common complaint about Ford South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Customers report serious defects on new and recent vehicles including engine failures, gearbox shudder, electrical faults, paint issues, and suspension problems. Ranger, Territory, EcoSport and Wildtrak owners describe repeated breakdowns shortly after purchase, with warranty claims frequently denied. Quality concerns (1.9) dominate the narrative.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I bought a new 2026 Ford Ranger Wildtrak V6 on the 14th of April 2026 and took possession on the 17th of April 2026. The vehicle suffered a significant failure which caused me to lose all confidence in its reliability and safety. What is of a huge concern is that the vehicle exhibited and recorded errors from the date I took possession being the 17th of April and recorded errors daily up until the unfortunate incident. These errors were present unbeknownst to me from the 17th of April when I took possession of the vehicle. On the 13th of May while driving in peak traffic the vehicle would not engage gears whilst in drive mode, the vehicle got stuck in first gear and the vehicle was unresponsive. The incident placed me in a position, where I was compelled to pull off the side of the road during peak traffic in circumstances that were unsafe, both from a traffic-safety perspective and from a personal-security perspective. I remain deeply concerned that a recurrence of the same or similar failure may place me, my family, passengers, and other road users at risk of serious harm. What is important is that the same U0415 ABS-data fault was logged repeatedly over a 27-day period. What this means is that the ABS module supplies important vehicle dynamics data used by other systems, including power steering, traction control, stability control, hill assist, braking support, and driver-assistance systems. U0415 is generally treated as a safety-relevant communication or da******egrity fault, not merely a cosmetic warning. General diagnostic references describe U0415 as invalid data from the ABS control module, commonly linked to ABS module faults, wiring/connectivity faults, wheel-speed sensor data problems, software/configuration issues, or CAN-bus communication problems. The diagnostic history reflects repeated, recurring communication/da******egrity faults between safety-critical vehicle modules from at least 394 km to 543 km. The faults involve the ABS control module, Power Steering Control Module and Image Processing Module A. The presence of a TSB indicator further suggests that Ford’s diagnostic system recognises a possible technical service bulletin or known diagnostic path relevant to the fault. I therefore require a full written root-cause analysis and not merely confirmation that the codes were cleared. Despite the seriousness of the matter, Ford South Africa has to date failed and / or refused to provide a proper substantive response to my written demands and have dealt with the matter in a frivolous manner. I have specifically requested technical reports, diagnostic findings, internal assessments, and any relevant information relating to the failure experienced, yet Ford South Africa has not had the courtesy to respond meaningfully to the concerns raised. Their conduct has left me with the impression that my safety as a consumer, and the seriousness of the defect complained of, are not being treated with the urgency and diligence required.
1 reviews | Active since Jan 2020
I bought a new 2026 Ford Ranger Wildtrak V6 on the 14th of April 2026 and took possession on the 17th of April 2026. The vehicle suffered a significant failure which caused me to lose all confidence in its reliability and safety. What is of a huge concern is that the vehicle exhibited and recorded errors from the date I took possession being the 17th of April and recorded errors daily up until the unfortunate incident. These errors were present unbeknownst to me from the 17th of April when I took possession of the vehicle. On the 13th of May while driving in peak traffic the vehicle would not engage gears whilst in drive mode, the vehicle got stuck in first gear and the vehicle was unresponsive. The incident placed me in a position, where I was compelled to pull off the side of the road during peak traffic in circumstances that were unsafe, both from a traffic-safety perspective and from a personal-security perspective. I remain deeply concerned that a recurrence of the same or similar failure may place me, my family, passengers, and other road users at risk of serious harm. What is important is that the same U0415 ABS-data fault was logged repeatedly over a 27-day period. What this means is that the ABS module supplies important vehicle dynamics data used by other systems, including power steering, traction control, stability control, hill assist, braking support, and driver-assistance systems. U0415 is generally treated as a safety-relevant communication or da******egrity fault, not merely a cosmetic warning. General diagnostic references describe U0415 as invalid data from the ABS control module, commonly linked to ABS module faults, wiring/connectivity faults, wheel-speed sensor data problems, software/configuration issues, or CAN-bus communication problems. The diagnostic history reflects repeated, recurring communication/da******egrity faults between safety-critical vehicle modules from at least 394 km to 543 km. The faults involve the ABS control module, Power Steering Control Module and Image Processing Module A. The presence of a TSB indicator further suggests that Ford’s diagnostic system recognises a possible technical service bulletin or known diagnostic path relevant to the fault. I therefore require a full written root-cause analysis and not merely confirmation that the codes were cleared. Despite the seriousness of the matter, Ford South Africa has to date failed and / or refused to provide a proper substantive response to my written demands and have dealt with the matter in a frivolous manner. I have specifically requested technical reports, diagnostic findings, internal assessments, and any relevant information relating to the failure experienced, yet Ford South Africa has not had the courtesy to respond meaningfully to the concerns raised. Their conduct has left me with the impression that my safety as a consumer, and the seriousness of the defect complained of, are not being treated with the urgency and diligence required.
1 reviews | Active since Jan 2020
I honestly cannot explain the level of frustration, disappointment, and stress we have experienced with Ford South Africa. After more than 22 years of supporting the Ford brand, this is by far the worst experience we have ever had with any vehicle manufacturer. We took delivery of a brand new 2025 Ford Ranger in October 2025 and within literally days — approximately 6 days after delivery — serious concerns and defects already started appearing. Since then, this vehicle has spent more time at Ford workshops than with us. Endless inspections, repair attempts, assessments, excuses, and back-and-forth visits later, the original problems still remain unresolved. What makes this even more frustrating is the complete contradiction in Ford’s responses throughout this matter. We are constantly told that the vehicle is “within specification,” yet the same vehicle was later sent to a panel beater for panel alignment corrections under Ford warranty. If everything is supposedly normal and within specification, why was corrective work necessary in the first place? At this point, it honestly feels as though customers are simply expected to remain quiet and accept whatever explanation Ford provides without question. Ford has made multiple technical findings and conclusions regarding this vehicle, including allegations that a bonnet protector is supposedly responsible for certain noise concerns. However, despite repeated requests, we have never once been provided with the actual engineering reports, decibel testing results, technical findings, or supporting documentation used to reach these conclusions. So the question becomes very simple: How can Ford make these findings and expect customers to accept them when they cannot provide the evidence or reports supporting those conclusions? We have been patient. We have been respectful. We have given Ford every possible opportunity to resolve this matter properly and fairly. But after more than seven months of ongoing issues, enough is enough. The emotional stress, inconvenience, time wasted, and frustration caused by a brand new vehicle has been absolutely unacceptable. Nobody spends over R1 million on a new vehicle expecting to fight with the manufacturer almost immediately after delivery. What has disappointed us most is not only the unresolved defects themselves, but the complete lack of accountability, urgency, transparency, and customer care shown throughout this process. Instead of properly addressing concerns, Ford’s approach has often made us feel as though the customer is somehow the problem. This matter is now being escalated to MIOSA, and we will continue sharing our experience publicly so that other consumers can fully understand what we have had to deal with. Deeply disappointed is honestly an understatement.
1 reviews | Active since Jan 2020
I honestly cannot explain the level of frustration, disappointment, and stress we have experienced with Ford South Africa. After more than 22 years of supporting the Ford brand, this is by far the worst experience we have ever had with any vehicle manufacturer. We took delivery of a brand new 2025 Ford Ranger in October 2025 and within literally days — approximately 6 days after delivery — serious concerns and defects already started appearing. Since then, this vehicle has spent more time at Ford workshops than with us. Endless inspections, repair attempts, assessments, excuses, and back-and-forth visits later, the original problems still remain unresolved. What makes this even more frustrating is the complete contradiction in Ford’s responses throughout this matter. We are constantly told that the vehicle is “within specification,” yet the same vehicle was later sent to a panel beater for panel alignment corrections under Ford warranty. If everything is supposedly normal and within specification, why was corrective work necessary in the first place? At this point, it honestly feels as though customers are simply expected to remain quiet and accept whatever explanation Ford provides without question. Ford has made multiple technical findings and conclusions regarding this vehicle, including allegations that a bonnet protector is supposedly responsible for certain noise concerns. However, despite repeated requests, we have never once been provided with the actual engineering reports, decibel testing results, technical findings, or supporting documentation used to reach these conclusions. So the question becomes very simple: How can Ford make these findings and expect customers to accept them when they cannot provide the evidence or reports supporting those conclusions? We have been patient. We have been respectful. We have given Ford every possible opportunity to resolve this matter properly and fairly. But after more than seven months of ongoing issues, enough is enough. The emotional stress, inconvenience, time wasted, and frustration caused by a brand new vehicle has been absolutely unacceptable. Nobody spends over R1 million on a new vehicle expecting to fight with the manufacturer almost immediately after delivery. What has disappointed us most is not only the unresolved defects themselves, but the complete lack of accountability, urgency, transparency, and customer care shown throughout this process. Instead of properly addressing concerns, Ford’s approach has often made us feel as though the customer is somehow the problem. This matter is now being escalated to MIOSA, and we will continue sharing our experience publicly so that other consumers can fully understand what we have had to deal with. Deeply disappointed is honestly an understatement.
1 reviews | Active since Jan 2020
Dissipointed - had ford protect for car extended to 90 000km after ford maintance plan expiered at 60 000km, car serviced at Ford July 2025, 63 000km on clock - Took car in end April 2026 to learn car plan goes to 90 000km but expiered August 2025 due to car yearly service as per ford shows 120 000 and not the 67 000km on clock currently, I contacted for pro for i have being paying since august 2025 every month R 249 and when taking car for service learn it was canceled or expiered by Ford Pro and I have being paying for nothing, when contacted Oratile Moletsane assisted me and feedback was refund up and will be loaded on sysyem and i will get my monies overpaid back, i had to wait 2 weeks , Ford admin send through cancel subscription and await refund, Ford admin confirmed it loaded for payment and Kulani Baloyi confirmded with Pin of of ford protect all sorted for refund - no problem - 22 April 2026 Ford Admin confirmed loaded for payment - then 14 May 2026 when asking what going on Ford Admin , from [email protected], Oratile Motesane from [email protected] stated no refund - I paid for service in end April from my pocket, I paid from august 2025 for a service Ford **** about and when payment due it is - no refund - my policy number was B05080145671900 - THIS IS NOT SERVICE THIS IS COMPANY TAKING MONIES FOR NO SERVICE
1 reviews | Active since Jan 2020
Dissipointed - had ford protect for car extended to 90 000km after ford maintance plan expiered at 60 000km, car serviced at Ford July 2025, 63 000km on clock - Took car in end April 2026 to learn car plan goes to 90 000km but expiered August 2025 due to car yearly service as per ford shows 120 000 and not the 67 000km on clock currently, I contacted for pro for i have being paying since august 2025 every month R 249 and when taking car for service learn it was canceled or expiered by Ford Pro and I have being paying for nothing, when contacted Oratile Moletsane assisted me and feedback was refund up and will be loaded on sysyem and i will get my monies overpaid back, i had to wait 2 weeks , Ford admin send through cancel subscription and await refund, Ford admin confirmed it loaded for payment and Kulani Baloyi confirmded with Pin of of ford protect all sorted for refund - no problem - 22 April 2026 Ford Admin confirmed loaded for payment - then 14 May 2026 when asking what going on Ford Admin , from [email protected], Oratile Motesane from [email protected] stated no refund - I paid for service in end April from my pocket, I paid from august 2025 for a service Ford **** about and when payment due it is - no refund - my policy number was B05080145671900 - THIS IS NOT SERVICE THIS IS COMPANY TAKING MONIES FOR NO SERVICE
1 reviews | Active since Jan 2020
What an awesome and great experience given by a Sales Executive Morne Schlebusch and his F&I Kitso. From Ford Bryanston , Excellent service from day 1 after being dissapointed by another Ford dealer they came through for us and gave us the greatest service , they are both simply the Best 🙏🏽👌🏾
1 reviews | Active since Jan 2020
What an awesome and great experience given by a Sales Executive Morne Schlebusch and his F&I Kitso. From Ford Bryanston , Excellent service from day 1 after being dissapointed by another Ford dealer they came through for us and gave us the greatest service , they are both simply the Best 🙏🏽👌🏾
1 reviews | Active since Jan 2020
I wrote to this people they never got back to me. I was pouring petrol in klerksdorp petrol station. Then the Ford car from Ford came in and spoke to the petrol attendant while he was talking to him he was blowing his smoke on the petrol attendant. The petrol attendant he even coughed. I wrote this people to apologize to go back they have not responded to me. This to me I take it has ****** why do that why did he blew his smoke to the petrol attendant. If it was a mistake he was gonna apologize the car was written Ford rustenburg. My black people please kindly dnt support this white ****** people at Ford place. Dnt buy their cars please. They blew one of us with a cigarette smoke and never cared even they saw the guy coughing after the accident.
1 reviews | Active since Jan 2020
I wrote to this people they never got back to me. I was pouring petrol in klerksdorp petrol station. Then the Ford car from Ford came in and spoke to the petrol attendant while he was talking to him he was blowing his smoke on the petrol attendant. The petrol attendant he even coughed. I wrote this people to apologize to go back they have not responded to me. This to me I take it has ****** why do that why did he blew his smoke to the petrol attendant. If it was a mistake he was gonna apologize the car was written Ford rustenburg. My black people please kindly dnt support this white ****** people at Ford place. Dnt buy their cars please. They blew one of us with a cigarette smoke and never cared even they saw the guy coughing after the accident.
1 reviews | Active since Jan 2020
<div>I recently experienced an issue with my Ford and reached out to Mike at My Change Cars for assistance. I’d like to commend Ford South Africa for their efficiency and prompt response in addressing my concern. The level of service has been reassuring, and I truly appreciate the support. I look forward to the matter being fully resolved soon. This review is written on behalf of Consley Masia as he is having troubles accessing the Hello Peter platform</div>
1 reviews | Active since Jan 2020
<div>I recently experienced an issue with my Ford and reached out to Mike at My Change Cars for assistance. I’d like to commend Ford South Africa for their efficiency and prompt response in addressing my concern. The level of service has been reassuring, and I truly appreciate the support. I look forward to the matter being fully resolved soon. This review is written on behalf of Consley Masia as he is having troubles accessing the Hello Peter platform</div>
1 reviews | Active since Jan 2020
A few months ago, my vehicle displayed a low oil pressure warning light, and I took it to Park Ford for assessment. After inspection, I was quoted an outrageous amount of R320,000 for repairs, which I could not proceed with. I then requested that the vehicle be reassembled so I could collect it. However, upon returning to collect my car, I discovered that it now had an engine warning light on — an issue that was NOT present when I initially brought the vehicle in. This clearly indicates that something went wrong while the vehicle was in their care. What is even more concerning is that the mechanics attempted to hand the car back to me in this condition and even suggested removing the engine light from the dashboard instead of properly addressing the fault. This is completely unacceptable and raises serious concerns about the integrity and workmanship at this service centre. I immediately raised the issue with both Park Ford and Ford South Africa. Unfortunately, despite multiple follow-ups, I have received no meaningful feedback or resolution. It has now been over 3 months, and my vehicle is still sitting at the service centre. I am left without my car, constantly having to chase for updates, and dealing with a situation where my vehicle has deteriorated further while in the care of professionals who are supposed to maintain it. This experience has been incredibly stressful and disappointing. I expect: A full explanation of what caused the additional fault (engine light) while the vehicle was in your care Accountability for the current condition of my vehicle A proper resolution without further delays I urge Ford South Africa to take this matter seriously and resolve it urgently. #Ford #PoorService #HelloPeter #CustomerExperience #SouthAfrica
1 reviews | Active since Jan 2020
A few months ago, my vehicle displayed a low oil pressure warning light, and I took it to Park Ford for assessment. After inspection, I was quoted an outrageous amount of R320,000 for repairs, which I could not proceed with. I then requested that the vehicle be reassembled so I could collect it. However, upon returning to collect my car, I discovered that it now had an engine warning light on — an issue that was NOT present when I initially brought the vehicle in. This clearly indicates that something went wrong while the vehicle was in their care. What is even more concerning is that the mechanics attempted to hand the car back to me in this condition and even suggested removing the engine light from the dashboard instead of properly addressing the fault. This is completely unacceptable and raises serious concerns about the integrity and workmanship at this service centre. I immediately raised the issue with both Park Ford and Ford South Africa. Unfortunately, despite multiple follow-ups, I have received no meaningful feedback or resolution. It has now been over 3 months, and my vehicle is still sitting at the service centre. I am left without my car, constantly having to chase for updates, and dealing with a situation where my vehicle has deteriorated further while in the care of professionals who are supposed to maintain it. This experience has been incredibly stressful and disappointing. I expect: A full explanation of what caused the additional fault (engine light) while the vehicle was in your care Accountability for the current condition of my vehicle A proper resolution without further delays I urge Ford South Africa to take this matter seriously and resolve it urgently. #Ford #PoorService #HelloPeter #CustomerExperience #SouthAfrica
1 reviews | Active since Jan 2020
It is a shame for a company to exist when neglecting their own. Typical South African. I got myself a Territoy 2007 Barra just for fun, but after being driven by me, my wife and kids, this suv became our favourite commuter. Strong Barra 4.0L engine, fantastic driving experience. BUT it is a shame for Ford SA to neglect their own legends, specially in Leons in Rustenburg. Why don't you stock a wheel bearing kit? I know it is an old car, but when you call, it is always, sorry no parts for your model. What the hell? I have a Hyundai as well. But Hyundai will assist to import a part when needed from Korea. Ford will just let you down, saying, sorry, no parts anymore. Letting down their own legends: Territory Barra 4.0.L and Falcon XR6, Ford Cortina XR6, Big Six. These were the cars that made South Africa. You as the Director of Ford, you must remember the years, going to school, when Mom dropped you at soccer with her favourite SUV, Territory. Now these days the only Ford in the company's mind is: what the hell, Kuga, new Territory ( can not even pull a mobile kitchen, my 4.0 Barra laughs at these new jokes), Ecosport, Puma, Ranger, lmao Rapror(try the original Territory ST for size and speed) and a Mustang 5.0 just to show-off (not for a family). Sorry. I love Ford. But look after those cars that gave you a name. Call me if i can explain in more detail: 0608085916
1 reviews | Active since Jan 2020
It is a shame for a company to exist when neglecting their own. Typical South African. I got myself a Territoy 2007 Barra just for fun, but after being driven by me, my wife and kids, this suv became our favourite commuter. Strong Barra 4.0L engine, fantastic driving experience. BUT it is a shame for Ford SA to neglect their own legends, specially in Leons in Rustenburg. Why don't you stock a wheel bearing kit? I know it is an old car, but when you call, it is always, sorry no parts for your model. What the hell? I have a Hyundai as well. But Hyundai will assist to import a part when needed from Korea. Ford will just let you down, saying, sorry, no parts anymore. Letting down their own legends: Territory Barra 4.0.L and Falcon XR6, Ford Cortina XR6, Big Six. These were the cars that made South Africa. You as the Director of Ford, you must remember the years, going to school, when Mom dropped you at soccer with her favourite SUV, Territory. Now these days the only Ford in the company's mind is: what the hell, Kuga, new Territory ( can not even pull a mobile kitchen, my 4.0 Barra laughs at these new jokes), Ecosport, Puma, Ranger, lmao Rapror(try the original Territory ST for size and speed) and a Mustang 5.0 just to show-off (not for a family). Sorry. I love Ford. But look after those cars that gave you a name. Call me if i can explain in more detail: 0608085916
Ford South Africa has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 83 reviews in the last 12 months. Hellopeter has tracked Ford South Africa across 2,041 total reviews. How is the TrustIndex calculated? →