ML
Marius R
Active since Nov 2018
6
Reviews
0
Industries
Reviews
6 reviews3 weeks ago
Ford South Africa
I bought a new 2026 Ford Ranger Wildtrak V6 on the 14th of April 2026 and took possession on the 17th of April 2026. The vehicle suffered a significant failure which caused me to lose all confidence in its reliability and safety. What is of a huge concern is that the vehicle exhibited and recorded errors from the date I took possession being the 17th of April and recorded errors daily up until the unfortunate incident. These errors were present unbeknownst to me from the 17th of April when I took possession of the vehicle. On the 13th of May while driving in peak traffic the vehicle would not engage gears whilst in drive mode, the vehicle got stuck in first gear and the vehicle was unresponsive. The incident placed me in a position, where I was compelled to pull off the side of the road during peak traffic in circumstances that were unsafe, both from a traffic-safety perspective and from a personal-security perspective. I remain deeply concerned that a recurrence of the same or similar failure may place me, my family, passengers, and other road users at risk of serious harm. What is important is that the same U0415 ABS-data fault was logged repeatedly over a 27-day period. What this means is that the ABS module supplies important vehicle dynamics data used by other systems, including power steering, traction control, stability control, hill assist, braking support, and driver-assistance systems. U0415 is generally treated as a safety-relevant communication or da******egrity fault, not merely a cosmetic warning. General diagnostic references describe U0415 as invalid data from the ABS control module, commonly linked to ABS module faults, wiring/connectivity faults, wheel-speed sensor data problems, software/configuration issues, or CAN-bus communication problems. The diagnostic history reflects repeated, recurring communication/da******egrity faults between safety-critical vehicle modules from at least 394 km to 543 km. The faults involve the ABS control module, Power Steering Control Module and Image Processing Module A. The presence of a TSB indicator further suggests that Ford’s diagnostic system recognises a possible technical service bulletin or known diagnostic path relevant to the fault. I therefore require a full written root-cause analysis and not merely confirmation that the codes were cleared. Despite the seriousness of the matter, Ford South Africa has to date failed and / or refused to provide a proper substantive response to my written demands and have dealt with the matter in a frivolous manner. I have specifically requested technical reports, diagnostic findings, internal assessments, and any relevant information relating to the failure experienced, yet Ford South Africa has not had the courtesy to respond meaningfully to the concerns raised. Their conduct has left me with the impression that my safety as a consumer, and the seriousness of the defect complained of, are not being treated with the urgency and diligence required.
0 replies
67 months ago
Technicool Air Conditioning
Caro was extremely helpful and professional and were they able to assist me in short notice. The work was carried out to my expectation! A competitor company from Centurion quoted me R4 600 for work to be done and SR Technicool completed the work for R925!! Talk about daylight robbery, enough to send absolute chills down my spine. I would highly recommend SR Technicool to anyone.
1 reply
67 months ago
Standard Bank Internet Banking
During month end (October 2020) we noticed with shock, certain future dated payments was paid twice by Standard Bank. We immediately sent an email requesting Standard Bank to reverse the double payments. Nothing happened. We had to call each beneficiary and explain what had happened, requesting them to pay the money back. Low and behold, we noticed this morning the same thing as numerous beneficiaries are loaded for double payment. The catch is...we cannot delete any of them!!!! Once again the issue was reported to Standard Bank and the consultant informed that the request will be sent to IT and it may take 5 to 7 business days. By that time the transactions would have been completed, leaving us to once again phone the relevant beneficiaries for payment. The fact that we cannot delete any future dated payments is shocking. We've been with Standard Bank since 2006 and this is the worst service we experienced thus far. Seriously considering moving our account.
3 replies
78 months ago
Not Happy - Not so Innovation
We bought 2 Ford Rangers 4x4's from BB Ford Menlyn in 2016. We insisted on a comprehensive service and maintenance plan and were provided with the relevant quotes, which we accepted as part of the purchase price. We were informed that the service and maintenance plans would cover all expenses associated with the scheduled maintenance of the vehicles. This would include inter alia, oil changes, filter changes, brakes, brake disks, brake fluids etc. The reasoning behind the plans was to ensure that all costs associated with the maintenance and services are covered. I took my vehicle for its 60 000km service and was informed by the service consultant of BB Ford Menlyn that my maintenance plan will not cover the front brake disks. According to the Innovation Group it is only covered every 30 000 km and was I never made aware of this "exception". I have no control over what quality brakes are fitted in my vehicle and can therefore not guarantee the lifespan or kilometer rating on the brakes they install. I have other vehicles with service and maintenance plans and have I never had any issues with any replacement parts, whether service or maintenance or the kilometer reading. I would accept that if new brakes was fitted on 40 000km and by 50 000km I wanted to claim new brakes it could be attributed to excessive braking but to limit me on every 30 000km on a heavy 4x4 vehicle is ridiculous. This is beside the fact that I was not informed when I took out the cover that there would be limitations. When the sales consultant said full service and maintenance cover for 5 years or 120 000km you expect full cover. If there are any exclusions the customer should be informed about it beforehand and not afterwards! I was also informed that they will only be skimming the disks and not replace them as many other plans replace worn disks. This I believe will compromise the safety of my vehicle. Not happy at all. Just another proof that our money is good enough to be taken!!
2 replies
82 months ago
Excellent Service
I would like to commend Amanda Swanepoel for her professional approach and excellent service she gave me in dealing with my Multiply query. She was helpful and eager to assist. It is a pleasure working with people who go the extra mile.
1 reply
92 months ago
DueSouth "Unprofessional Conduct"
I have been a DueSouth client for more than 10 years and never have I ever been so embarrassed by what they did. I always buy goods in store but it so happened that the store didn't have stock of the items I was looking for. The consultant informed me that I would be able to buy the items online as the online service is good. I tried the online shopping experience and found it very helpful. I ordered the items online and requested it to be delivered to the store closest to me. After collecting the items I was quite happy with the experience. Fast forward three weeks later. I wanted to purchase items in store and in full view of other patrons I was informed by the Manager that I had no credit available and that my account was blocked. This after I indicated to him that I had more that R17 000 on my account. I was so embarrassed to say the least as he could not inform me why my account was blocked. They referred me to customer "don't care"! I was informed that the reason my credit was suspended and my account blocked was because of my online purchase. According to them the transaction was marked as a suspicious transaction and did they revoke my credit and my account was blocked. The consultant casually said that they tried to reach me but to no avail. I confirmed my contact details with him and deny ever receiving any call and / or missed call. This did not save me any embarrassment. Had I known what they did, I wouldn't have looked like the Elephant in the room. No call, no sms, no email, no warning! How is this for Treating Customers Fairly?? After all these years supporting DueSouth I closed my account. Very unprofessional!
1 reply
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1 Star
4 (66.66666666666667%)