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Medihelp
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Medihelp faces widespread member frustration around denied claims, unexpected co-payments, and poor post-cancellation handling. While a minority of members praise named consultants for compassionate service, the dominant narrative describes a scheme that members feel fails them precisely when serious medical needs arise, including cancer treatment, chronic medication, and authorised hospital stays.
TrustIndex
2.9
Ranking
#13
in Medical Aid
NPS Score
-80
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Medihelp faces widespread member frustration around denied claims, unexpected co-payments, and poor post-cancellation handling. While a minority of members praise named consultants for compassionate service, the dominant narrative describes a scheme that members feel fails them precisely when serious medical needs arise, including cancer treatment, chronic medication, and authorised hospital stays.
The most common complaint about Medihelp, based on Hellopeter's AI analysis of recent customer reviews, is Claims Processing & Authorisation. Members report claims rejected on technicalities, authorised procedures later disputed, and pre-authorisations followed by surprise shortfalls. Cancer patients, accident victims, and surgical patients describe being billed thousands after expecting full cover, with codes, network rules, and clinical motivations cited as inconsistent reasons for non-payment.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Not only when I cancelled I have to pay them extra money that they actually own me to be honest after they left me with thousands of hospital bills and I have been paying every month now they gave me over to advocates.
1 reviews | Active since Jan 2020
Not only when I cancelled I have to pay them extra money that they actually own me to be honest after they left me with thousands of hospital bills and I have been paying every month now they gave me over to advocates.
1 reviews | Active since Jan 2020
Broerderbond Medical Scheme. Mother was a member since 1989. The they she retired, Medihelp gave her a **** you attitude and demanded payment for cancellation of service, when she asked them whether her medical aid with them can be continued. Down with Medihelp, Down! You pieces of useless *******.
1 reviews | Active since Jan 2020
Broerderbond Medical Scheme. Mother was a member since 1989. The they she retired, Medihelp gave her a **** you attitude and demanded payment for cancellation of service, when she asked them whether her medical aid with them can be continued. Down with Medihelp, Down! You pieces of useless *******.
1 reviews | Active since Jan 2020
Ons is al vanaf 2009 (volgens lidmaatskap sertifikaat) lede (opsie: Medvital) van Medihelp en het nog altyd goeie diens ontvang. MAAR gedurende Feb 2026 is Mnr Human afgele by sy werk en is ons nou net afhanklik van pensioen. Ons moes sny op alle uitgawes. Ek het op 7 April 2026 'n epos gerig aan [email protected], die situasie verduidelik en versoek dat Medihelp ons tegemoet sal kom om na 'n laer opsie te verskuif. Die antwoord wat ons terug ontvang het was dat dit nie gedoen kan word nie. Ons moes dit glo al in Nov 2025 versoek het. Ons het nie in Nov 2025 geweet van die aflegging nie. Ek het ook weer telefonies met 'n konsultant gepraat maar die antwoord bly nee. Dit beteken ons moet bedank op die Medvital opsie en heraansoek doen vir die Medvital Elect opsie. Omdat ons al soveel jare lede is, was ons nog op die stelsel waar betaling van die premie aan die einde van 'n spesifieke maand is. Dit het verander om soos ander fondse vooruit te betaal. Dit beteken dat sou ons nou aansluit by die Medvital Elect opsie moet ons op 1 Junie twee mediese fonds premies betaal. Dit is nie finansieel moontlik nie. Ek hoop dat iemand in die Medihelp raad kan help met ons probleem.
1 reviews | Active since Jan 2020
Ons is al vanaf 2009 (volgens lidmaatskap sertifikaat) lede (opsie: Medvital) van Medihelp en het nog altyd goeie diens ontvang. MAAR gedurende Feb 2026 is Mnr Human afgele by sy werk en is ons nou net afhanklik van pensioen. Ons moes sny op alle uitgawes. Ek het op 7 April 2026 'n epos gerig aan [email protected], die situasie verduidelik en versoek dat Medihelp ons tegemoet sal kom om na 'n laer opsie te verskuif. Die antwoord wat ons terug ontvang het was dat dit nie gedoen kan word nie. Ons moes dit glo al in Nov 2025 versoek het. Ons het nie in Nov 2025 geweet van die aflegging nie. Ek het ook weer telefonies met 'n konsultant gepraat maar die antwoord bly nee. Dit beteken ons moet bedank op die Medvital opsie en heraansoek doen vir die Medvital Elect opsie. Omdat ons al soveel jare lede is, was ons nog op die stelsel waar betaling van die premie aan die einde van 'n spesifieke maand is. Dit het verander om soos ander fondse vooruit te betaal. Dit beteken dat sou ons nou aansluit by die Medvital Elect opsie moet ons op 1 Junie twee mediese fonds premies betaal. Dit is nie finansieel moontlik nie. Ek hoop dat iemand in die Medihelp raad kan help met ons probleem.
1 reviews | Active since Jan 2020
I needed retina surgery at Garden City Clinic. It was urgent because i am blind in my right eye. I am on MedSaver non network which means i can go to any private hospital. Medihelp issued me with an authorisation number with a co payment of 35% . I spoke to a consultant at Medihelp who informed me that Netcare Garden City is not on their list for Retina surgery. This implies even if you on non network cover , certain operations can only be performed at certain clinics despite you paying for non network cover. I am a pensioner , now i have to pay an upfront fee to the clinic.
1 reviews | Active since Jan 2020
I needed retina surgery at Garden City Clinic. It was urgent because i am blind in my right eye. I am on MedSaver non network which means i can go to any private hospital. Medihelp issued me with an authorisation number with a co payment of 35% . I spoke to a consultant at Medihelp who informed me that Netcare Garden City is not on their list for Retina surgery. This implies even if you on non network cover , certain operations can only be performed at certain clinics despite you paying for non network cover. I am a pensioner , now i have to pay an upfront fee to the clinic.
1 reviews | Active since Jan 2020
These guys is worse than loan sharks , they wont stop demanding cash for a canceled service which they even received the whole month cancellation notice for this was a clean brake from them everything was up to date owned them nothing and yet they keep saying the amount owned to them was for whole month... it was canceled and paid up to date not sure where they scratch this amount out off they did not let me know if anything was owed and outstanding first thing they did is run straight to Attorneys as this was there right now to receive cash for a membership that was ended in November even now they still threaten to blacklist . so i was nice and gave them the benefit of the doubt and gave them half of the amount they said i owed they did not deserve any penny of it as this service was canceled this is only ******ion to receive cash for a damaged ego after losing a member due to high costs and lack of service. just avoid them completely once you decide to leave them, they will start to think out what amount you must magically pay . the one statement they send me was i apparently owed them over 50k must be nice having such a nice magic rabbit hat coming up with that amount till date the only once that keeps calling me is there in pocket Attorneys they don't respond in any form
1 reviews | Active since Jan 2020
These guys is worse than loan sharks , they wont stop demanding cash for a canceled service which they even received the whole month cancellation notice for this was a clean brake from them everything was up to date owned them nothing and yet they keep saying the amount owned to them was for whole month... it was canceled and paid up to date not sure where they scratch this amount out off they did not let me know if anything was owed and outstanding first thing they did is run straight to Attorneys as this was there right now to receive cash for a membership that was ended in November even now they still threaten to blacklist . so i was nice and gave them the benefit of the doubt and gave them half of the amount they said i owed they did not deserve any penny of it as this service was canceled this is only ******ion to receive cash for a damaged ego after losing a member due to high costs and lack of service. just avoid them completely once you decide to leave them, they will start to think out what amount you must magically pay . the one statement they send me was i apparently owed them over 50k must be nice having such a nice magic rabbit hat coming up with that amount till date the only once that keeps calling me is there in pocket Attorneys they don't respond in any form
1 reviews | Active since Jan 2020
If I could give Medihelp zero stars I would. I left them end of last year and I am STILL finding out they basically covered NOTHING and am still paying since they cover nothing basically despite getting a substantial amount of money every month. These people are vultures and I encourage ALL my fellow South Africans to try BestMed, Discovery, literally anybody but Medihelp. They will take your money, your time and leave you basically for dead or worse. They abandon clientele and treat you with disrespect, condescending behavior and then you still pay. Medihelp should be avoided by the public and I regret staying with them as I am still covering their negligence to cover, to communicate, to assist and be of service. MEDIHELP IS A FAILURE! SAVE YOUR MONEY! Medihelp WILL RUIN your life! Be warned! ⚠️
1 reviews | Active since Jan 2020
If I could give Medihelp zero stars I would. I left them end of last year and I am STILL finding out they basically covered NOTHING and am still paying since they cover nothing basically despite getting a substantial amount of money every month. These people are vultures and I encourage ALL my fellow South Africans to try BestMed, Discovery, literally anybody but Medihelp. They will take your money, your time and leave you basically for dead or worse. They abandon clientele and treat you with disrespect, condescending behavior and then you still pay. Medihelp should be avoided by the public and I regret staying with them as I am still covering their negligence to cover, to communicate, to assist and be of service. MEDIHELP IS A FAILURE! SAVE YOUR MONEY! Medihelp WILL RUIN your life! Be warned! ⚠️
1 reviews | Active since Jan 2020
Dankie liewe Elim vir jou geduld waarmee jy ons as publiek help. Die feit dat ons bel impliseer oor die algemeen dat die mens wat bel onseker en / of siek is. Jy is n ster Elim. Baie dankie vir jou.
1 reviews | Active since Jan 2020
Dankie liewe Elim vir jou geduld waarmee jy ons as publiek help. Die feit dat ons bel impliseer oor die algemeen dat die mens wat bel onseker en / of siek is. Jy is n ster Elim. Baie dankie vir jou.
Medihelp scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Customer Service (1.8); their weakest is Claims Processing (1). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.3). How is the AI Score calculated? →
Medihelp has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 78 reviews in the last 12 months. Hellopeter has tracked Medihelp across 1,430 total reviews. How is the TrustIndex calculated? →