Faith L

Active since Sep 2013

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Reviews

16 reviews

5 months ago

Admin Fees and Interest Charged While Waiting Months for Reconciliation

I requested an account reconciliation from this property management company because I needed clarity on the charges reflected on my account. Despite sending several emails, it took months for them to finally provide the reconciliation. What is concerning is that during the entire period while the account was under query, the company continued to add admin fees and charge interest on the disputed amount. Instead of addressing this issue, they keep sending the same ledger without explaining why these additional charges were app****. Customers should not be penalized with extra fees while waiting for a reconciliation that was requested multiple times. I have asked them to review the account and reverse the admin fees and interest that were added while the account was under dispute, but the issue still remains unresolved.

0 replies

TFG

18 months ago

Poor quality products

I bought sunglasses from Exact on my TFG account a few weeks following each other. Same style different colour. The first one broke within a week of purchase and 3 weeks later the second one broke. The first one to break was replacing one that had been broken previously(exact colour) I was getting compliments for these when I wear them not knowing they are poor quality. I mean a total of 3 sunglasses bought from the same store all break in same way. It is not a concident. I would not recommend Exact to any of my family and friends. Shein sells better quality than them

0 replies

IdealPrepaid

19 months ago

Appauling Customer Service and Broad Day Light *******

When my tenants returned from holidays on 31 December 2024 evening, they had no water in the flat due to a faulty meter. When the tenants called Ideal Prepaid an agent by the name of Njabulo asked what error code was on the faulty meter and the tenants confirmed that it was "ERROR 2'. According to this agent error 2 was a faulty battery and he said Ideal Prepaid would dispatch a tecnician to come replace the battery which they didn't. On 01 January 2025, numerous follow up calls were made to Ideal Prepaid and they kept promising to send a technician. On 02 January 2025 which was 3 days later, there was still no technician that came to the flat to fix the meter and my tenants with their kids were without water. This time they told us unfortunately all their technicians were on leave and would return on the 6th of January 2025. I was shocked by their lack of care and empathy for their clients and at the same time appalled by their incompetency. Joel from Ideal Prepaid said the only way was to wait until the 6th, WOW or otherwise get a plumber to bypass the meter until their technicians come back on the 6th. I told him I had no money for a private plumber then he said he'd call Merville properties to assist with their plumber. Again nobody told me this would be the owner's expense. I learned about this expense when the plumber at the property which I had no choice but to pay for the sake of my tenants. Ideal Prepaid sent me a installation quote of R3950 on the 6th of January and they refuse to fix the meter until I approve the quote. Why is this an installation when it was a battery that was faulty? This is broad day light *******! I want your management to investigate and have a resolution on this. How could Ideal Prepaid have all the technicians on leave in the same period and not have contingency plans in place? Please tell me if any of your directors of Ideal Prepaid would survive a day without water? And if this was a white family none of this **** would have happened to them. You want black folks money but you do not give them the same standard of customer service as your white clients.

1 reply

Auto & General

21 months ago

I was assisted by Mbali Memela

I was assisted by Mbali Memela. She was friendly, commucated clearly, and showed empathy.

1 reply

takealot.com

29 months ago

Free Delivery false advertising

Yesterday evening I found a stove that I have been long waiting to buy on a discount on the Takelot.com site. And also bought an extractor fan to go with it. When I viewed my shoping cart there was a writing on the screen that read " You have aerned a free delivery". But when I gotto check out, there was a R400 delivery fee. I could not uderstand why I was beeing charged. I tried to call Takelot customer care to but they were closed. Then I went on IG to find their account hoping to find someone that can explain this flaw in the teir delivery fee policy. It is advertised on their page that if you make purchases over R500 you get free delivery. How's that I am being charged for purchases over R14k. The free delivery is false advertising to just lure customers. While I was busy to make sense of this, when I checked my shopping cart the price of the stove had gone up within a space of 30 mins.. I have lost an opportunity to get a stove for my family which was within my budget. I am so disappointed. with Takelot and would not recommend them to my family and friends

0 replies

BASH

32 months ago

Unreachable customer care

Bash online order Customer care line does not work. I have been calling a multi times wit no success. Trying to track my order. I updated my cell number o my profile when I was placing my order. But order is failed delivery because the courier has the wrong cell no.

0 replies

Incredible Connection

42 months ago

INSURANCE CLAIM

I lost my cellphone on 05 Feb and submitted my claim on 10 Feb via email. There is not acknowledgement of receipt of my email which I found to be unprofessional. The phone number on the pamphlet doesnt go through. I think this Abacus company is a scam. Why is INCREDIBLE CONNECTION in business with scammers/fraudsters. I regret doing business with thesae people. I am so disgusted and sick to my stomach by this appalling customer service. I was reading other customers review on this ABACUS INSURANCE and so shocked by their lack of response to their customers. They dont even try to remedy the issue. This company doesnt care about their brand at all. WOW

0 replies

Abacus Insurance Limited

42 months ago

BAD CUSTOMER SERVICE AND FRAUDSTERS

5 replies

Vodacom

62 months ago

Vodacom please release the number

So my nightmare with Vodacom continues. Finally the contract has been cancelled however Vodacom is blocking me from porting the number to the new service provider. I was told to contact the call centre to release the number what ******** is that? And when I do call the call gets dropped every time and the reason they give is all agents are currently busy.

2 replies

Vodacom

63 months ago

Cancellation of Contract not actioned

In April 2021 I cancelled a contract for end May 2021 as it had expired mid April. I was told to expect an sms confirming the cancellation within 48 hours . On 16 May 2021 when I had still not received the SMS, I visited a Vodacom shop in Cavendish Square, Claremont and asked the consultant to call the customer care and find out if the cancellation had been done. To not my surprise it was never done! I was given the phone to speak to the call centre agent by the name of Baxolile Mathontsi who confirmed that she did the cancellation right at that moment I was speaking to her. She even gave me the reference no and once again she said I'd get an SMS in the next 48 hours. Till this date the contract is still open. I have a new contract with Telkom since March. I cannot port the cell phone number until Vodacom cancelled the old contract. I am beyond frustrated with Vodacom. Every time I call customer care 135, i am told of high volume of calls and get transferred to some stupid Tobi virtual assistant. On 01 June 2021, this Vodacom sent through a debit order which I cancelled and stopped. They have no authority to debit my account. I would never recommend this company to anyone.

2 replies

Review Distribution

5 Star

1 (6.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (12.5%)

1 Star

13 (81.3%)

Faith L

Reviews

Admin Fees and Interest Charged While Waiting Months for Reconciliation

Poor quality products

Appauling Customer Service and Broad Day Light *******

I was assisted by Mbali Memela

Free Delivery false advertising

Unreachable customer care

INSURANCE CLAIM

BAD CUSTOMER SERVICE AND FRAUDSTERS

Vodacom please release the number

Cancellation of Contract not actioned

Review Distribution

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