Abacus Insurance Limited

Based on recent customer reviews, Abacus Insurance Limited is facing significant dissatisfaction across funeral, retrenchment, device, and loan protection claims. Customers consistently mention prolonged delays, rejected or unpaid claims, and frustrating back and forth communication with consultants and supervisors. A recurring theme is policies sold through retail partners like Bradlows, Pep, and Capfin without clear disclosure of terms or lapse notifications. A smaller positive thread highlights specific consultants who communicated well and processed claims swiftly, demonstrating that timely, empathetic service is achievable when documentation aligns and follow through occurs.

Abacus Insurance Limited has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 48 hours 37 min. Hellopeter has tracked Abacus Insurance Limited across 387 total reviews. How is the TrustIndex calculated? →