MZ
Mduduzi Z
Active since Jan 2012
26
Reviews
0
Industries
Reviews
26 reviews3 weeks ago
No delivery of Parcel (ZA120256919234T)
Speedaf was supposed to deliver a parcel (ZA120256919234T) I had ordered from TEMU, and they had indicated it would be delivered around the 13th of May 2026 (last week). The delivery, however, never happened. I reported the issue to them on Friday (15 May 2026), and on Monday (18 May 2026). I stated that the courier agent went to a wrong address, (after I had received a WhatsApp message on the 14th of May 2026, which showed a wrong address [3 Steenkamp street, which is not my address, nor the one indicated on the TEMU order] as such on the WhatsApp message). I also called the customer service on Monday (18th of May 2026), they were aware of the issue, and they said they are aware of the issue. I even gave them an alternate number, because I'm mostly at work during the day. Since then, there is nothing coming through into resolving the situation, and it's really frustrating.
0 replies
15 months ago
No reporting platform for poor network
My complaint is more about the reporting of poor network: Vodacom does say they do have a platform to report poor network, but that is not true. When one experiences poor network, Vodacom says you should call the number 082135 (or 135 on Vodacom phone line). That platform is more about a person failing to connect to the internet on their particular number / gadget. When one calls that number, it's more about your number or account, as opposed to generally poor network. Even that very platform, when you call it takes you to voice answering machine, which then gives the various option / menu, but it does not lead a number / office / platform to report poor network when it occurs. This situation creates a lot of frustration on the User. I, really, do believe Vodacom can set it up for the ease of reporting, and getting such an issue resolved.
2 replies
26 months ago
Disappointed.
Much as I love using Vodacom for the reasons of reliability of the network, there's things that I feel can be done better. I recently lost my phone, i.e. on Sunday the 7th of April 2024, and I had to report it to the police. At the Police Station, they gave me a form to fill, which they told me I must get an ICT number, which I had to get from Vodacom. Since Sunday evening, I've been calling Vodacom to get this resolved, yet I still haven't gotten the number, after so many calls to the 082135 (Customer Care ). As I tried again this morning, they now state have picked up a high number of calls (too many calls from my emergency number, which I have had to buy so I can call for assistance). Now, when I try to call them, the answering machine repeats the same statement, and the drop my call. Yesterday I was told they'd send the ICT number to my new number (077 2500 299), and nothing has come through thus far. Even my efforts of trying to get an eSIM, have rather gotten shot, at the Highveld Mall Vodacom branch.
2 replies
36 months ago
Pouring cold water
I bought a replacement screen / digitiser for my phone, i.e. Samsung Galaxy A53, in May this year, and it was costing R1752, order number 273457. It was delivered in about two weeks after. I also installed it on my phone at the end of the 2nd week from delivery, since I had a breakdown at work, and that was the time I managed to make. After installing the new screen on my phone, I turned the phone, only to find that the screen is somewhat damaged (it had a green light right across the screen, from to bottom). I logged a request on the Snatcher online platform for an exchange, but they've never responded, and it's more than a week. The number they have on that platform is not getting through. I just feel somebody is not doing their work, or the business itself is ignoring my request.
3 replies
47 months ago
Not getting my car ownership document/s
I bought a car in 2015, via Nedbank's MFC. It's a VW Polo 1,4 Trendline. The car got paid up in 2021. After the car got paid up, I requested documents for the change of ownership. I have been struggling to get the documents, despite having been told by them call and make that request. I got to be told of Legal Departments, then other departments and or / individuals, it's never concluding.
0 replies
49 months ago
Disappointing
Incorrect contract (Still not changed after reporting) I went to Vodacom (Vodashop, Saveways Crescent in Witbank) early in April 2022, to do an upgrade on a contract, which kick-started at the beginning of May '22. When the new contract came into force, earlier this month, I realised that the Data bundle and Voice bundle were incorrect. I then went Vodacam's Vodashop at the Saveways Crescent, on the 6th of May '22, to report the error. I was told the issue was gonna be attended the following day (Saturday), since I came towards close of business, and they were gonna call me to confirm the error has been correct. I waited and waited on the following, nobody contacted me whatsoever. I then sent an email to the Updgrade Department of Vodacom, to alert them of the error, last week (on the 12th of May '22), and I still haven't heard from Vodacom. The disturbing thing is that if I need to drive there, it's (at least) another cost on fuel for me. Even one calls Vodacom Custormer Care, it can take upto 45 minutes (at times).
3 replies
52 months ago
Good Courtesy on the part of SANTAM agents / employees of SANTAM
I reported an accident to my current comprehensive insurance, Santam, on the 8th of February 2022. The lady and a gentlemen who have been attending to my case have reasonably friendly and very helpful. So far, my case. It is not yet settled, as the repairs still need to be executed, but the guys handling my case are very good to deal with
1 reply
73 months ago
Bad treatment
I have an account with Jet Stores / Edcon for a while now. I happened to be charged for airtime. every month for more than a year. I was not sure what it was about, since I never authorized nor received the airtime. Late last year I asked that this should be stopped, and it was eventually stopped. I also requested that all the amount I was charged be credited back to my account, but there has no response nor any movement to correct this. All I am looking for right now is to have my money paid back.
1 reply
87 months ago
Unsatisfactory service
I have been trying to get assistance from Vodacom the whole morning, without any success: I mistakenly recharged my Wi-Fi number ( ********** ) with R150.00 this morning, instead of recharging my normal number ( ********** ). I have tried all I could, phoning in, chatting, emails, to avail. When I tried to transfer the money, their system (My Vodacom) is denying the transaction.
1 reply
90 months ago
Disconcerted with the progress on my request
I am an account holder at ABSA bank, and I am satisfied so far being ABSA. I am, however, disconcerted with the service on one request I made with ABSA. I logged a request for a reversal of payment (since there was double payment to the same beneficiary, on the 22 Dec 2019) in about two ago with ABSA, at the Saveways Crescent branch in Witbank, they referred me to ********** and my issue is still not resolved. I tried escalating the issue by calling the numbers given on their website, and I also tried with ABSA's Customer Care, yet there is not progress. I am frustrated and I don't know what else to do as a way forward.
2 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
1 (3.8461538461538463%)
3 Star
8 (30.76923076923077%)
2 Star
11 (42.30769230769231%)
1 Star
5 (19.23076923076923%)