CD
Christo K
Active since Oct 2011
66
Reviews
0
Industries
Reviews
66 reviews5 months ago
Unauthorised debit order
Netstar debited my account for R179.15 without my authorisation and then sent me a threatening sms that my account will be handed over to GL Attorneys for collections after I reversed the unauthorised debit order... Really Netstar? I dont own a car with a tracking device, gave you no permission to debit my account and then you threaten me? Please forward me the permission you have to debit my account.
7 replies
6 months ago
Exceptional service from MathewG
I’ve recently bought my 5th car in 10 years from WeBuyCars, and although the service has always been good (which is why I keep coming back), I feel it’s important to highlight the exceptional service I received from Mathew at the Dome branch. I app**** for finance on a 2014 Ford Ecosport, which had a few roadworthy-related issues that needed attention. Mathew kept me updated every step of the way — I never had to ask for feedback. He informed me about every stage of the process, from servicing and repairs to tyres, roadworthy checks and everything in between. On the morning I was meant to take delivery, a new issue was picked up. Mathew immediately informed me, and I decided to cancel the deal. Without hesitation, he sent me links to other vehicles at different branches, and I chose one from Germiston. Mathew then drove from the Dome to Germiston to physically inspect the vehicle, gave me honest feedback, took it for roadworthy, and arranged everything for me to take delivery on the very same day. His dedication, communication, and professionalism were truly outstanding. It was an absolute pleasure dealing with Mathew, and I can confidently recommend him to anyone looking for a salesperson who goes above and beyond. If you want a smooth experience and someone who genuinely puts the customer first, Mathew at WeBuyCars Dome is your guy. I’ve bought many second-hand cars in my life, and this has been, by far, the best service I have ever received.
1 reply
7 months ago
Good service and after installation service
Installation was quick and mostly hassle free. Had a slight issue with the inverter after installation, they responded quickly and sorted it out. No issues since then. Happy customer for a year. :-)
1 reply
11 months ago
Claim rejected due to unauthorised repairs?
On the 5th of July a Taxi drove through my boundary wall. I logged a claim with King Price and the Taxi Owner made temporary repairs to the wall due to there being a hole in the boundary wall which is a big security risk for the tenants. Only the hole was repaired but a large part of the wall was damaged due to the impact. On the 8th of July after not hearing anything from King Price, I called to follow up on the claim, after which some progress was made. An assessment was done on the damage and today when I called to follow up I am told that the claim was denied due to unauthorised repairs that was made.... So... Does King Price really expect my tenants to stay in a property with heavy foot and vehicle traffic on the road next to it, with an open gap in the wall, for 11 days until they decide to approve or reject a claim? Really? I would love to let the person who decided to reject the claim stay at this specific property with absolutely ZERO restriction to unwanted access for 11 days... If this person is willing to do this, I will gladly continue my policy with King Price...
2 replies
21 months ago
From awesome to pathetic in 4 months....
I totaled my Motorcycle on the 27th of June 2024. This was unfortunately the 2nd accident I had this year and the claim experience between the first accident and this accident was complete opposites.... I actually made a review after the first accident where I complimented the claims consultant for an excellent and efficient job done. This time however I have no choice but to say I am absolutely appalled by the level of service received... Even though my claim was approved within a reasonable time, my claims consultant, Mr. Josh Meyer, completely ignored emails from me, where I directly asked him questions about the claim, not once, but three times!!!! He very rarely kept me up to date with the process and I had to call the call center to find out about the status of my claims, since Mr. Meyer couldn't take time out of his busy schedule to respond to my emails... Absolutely pathetic service and if it was not for the awesome service I received from Gary Gair during my first claim, I would have taken my business elsewhere... Hopefully Gary's service is the norm and not Josh's...
1 reply
21 months ago
Application declined?
I app**** for Private Leisure finance and the application was immediately denied. Since I have a very good credit score and affordability was not an issue either, I was curious as to the reason for the failed application and called the number that was given on the email I received. The lady that assisted me, told me the application was declined due to an arrears on my FNB account! I have never had an FNB account and have never even financed anything through FNB, how can I have an arears? The lady also informed me that she can not give me any further details and I have to contact FNB risk department directly... Can someone please give clarity on this???
3 replies
21 months ago
Most annoying automated voice system ever.
I totaled my motorcycle that is financed by Standard Bank. My Insurance (King Price)only partially paid the outstanding balance and I have been unable to get hold of Standard Bank VAF to find out what the next steps will be... Customer Care told me I have to call the insurance line... This seems to be futile since you can not get past the annoying automated voice system, as it is set up for Standard Bank insurance customers only... Can someone from Standard Bank PLEASE call me to sort this out?
1 reply
21 months ago
Effortless no nonsense service from Madzulo Madala
Effortless no nonsense service from Madzulo Madala. Keep it up!
1 reply
23 months ago
Confused Client
I purchased my first home in December 2015 with finance from Nedbank. At the time my credit score was fairly average and I was offered a rate of Prime + 0.8%... Almost 10 years later my credit score has improved significantly and I enquired about a possible review before I apply with other banks for a switch. Nedbank responded and offered me prime +0.3% but with the condition that I use my Nedbank current account debit card at least once per month, have my home loan deducted via debit order from this account and deposit at least R5000 into this account monthly... I already deposit more than R5000 into this account monthly, but I do not use my debit card and my homeloan is debited from another bank. This has been the case ever since I initially purchased the house. I rep**** to the offer stating these facts and the response was a blunt: "The condition is that you adhere to all terms and conditions, you will need to make the changes in terms of using the bank card once a month and homeloan to be debited from the account." I have been a happy customer with Nedbank for the last 10 years, with 4 of my vehicles financed via MFC as well... With the last two vehicle purchases, I was surprised that Standard Bank approved my finance, while I am not even an existing customer.... Guess Nedbank does not want to retain me as a consistently paying client any longer....
0 replies
24 months ago
PATHETIC
By far the worst after sales experience I have ever had... I've bought 5 used cars from WeBuyCars since 2017 and the service was what kept me going back each time... I was searching for a Suzuki Alto for a while and since I could not find one at WeBuyCars for a couple of months, I decided to look elsewhere... Stumbled upon Weelee and thought I would give them a try... Filled in the application form and was pleasantly surprized about the speed at which the finance approval was obtained. Took delivery of the car on Friday afternoon and the moment I pulled away I felt the clutch felt very weird... Proceeded to the highway and realised that apart from feeling weird, it was actually slipping to an extent that I thought I would not make it home. I pulled over and called the salesperson "Ebrahim" to inform him and ask whether I should return the car. He informed me that I must drive home and that the after sales Manager a certain "Jonathan" would call me to advise on the next step. The whole of Friday passed with no further communication. I sent Ebrahim a whatsapp at 17:00 to follow up and he sent me Jonathan's number... Saturday norning at 10:30 I tried calling Jonathan to follow up and my call went unanswered. I called Ebrahim who informed me that he was walking to Jonathan right now and that he would call me back... Sunday morning after not having heard from anyone, I took the car back and requested the deal to be cancelled... There I was assured by Mohammed (apparently Ebrahim's brother) that he would take the matter over and ensure that the car is repaired and would give me feedback... The following day at 11:00, after receiving no feedback I sent Mohammed a Whatsapp to follow up and he rep**** that the car would be taken to ACD to get the clutch repaired. The Tuesday at 12:00 after no further feedback, I decided to call ACD and find out what was happening. They informed me that a quote was sent to Weelee but they are still waiting for authorization to proceed with the repairs. The ACD manager then kept me up to date from thereon on the progress of the repairs... The friday morning Brandon from ACD informed me that the repairs was done. After again not receiving any feedback from Weelee I sent Ebrahim a whatsapp that I will be collecting the car at 15:00... I got the car and all seemed well until a week later when I noticed that the car was now leaking oil... I sent Ebrahim a whatsapp on Monday the 24th of June and till now, have not received any response... As much as I have always promoted WeBuyCars to my friends and Family, I will NEVER recommend Weelee to anyone. Absolutely PATHETIC service and their cars, despite having a clear Dekra report and roadworthy, are not what they claim it to be. How does Dekra miss an obvious clutch issue? How did the car pass a roadworthy with an oil leak and slipping clutch?
1 reply
Review Distribution
5 Star
11 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
15 (22.727272727272727%)
1 Star
40 (60.60606060606061%)