Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Weelee delivers a strongly positive selling experience with customers consistently praising named agents for speed, friendliness, and competitive pricing. However, a persistent pattern of complaints around vehicle quality after purchase and a near-total breakdown in after-sales communication significantly undermines the buying experience. The gap between the celebrated sales process and the troubled post-sale support is the defining tension in Weelee's customer experience.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual agents like Clinton, Shane, Miguel, and others as friendly, honest, knowledgeable, and genuinely invested in outcomes. Staff are widely described as assets to the brand.
Replied to 8.823529411764707% of negative reviews
Typically takes less than 112h 37m to reply
TrustIndex
9.1
Score
Avg Reply
1425
Hours
NPS Score
82
Recommended: Very Likely
Replied to 8.823529411764707% of negative reviews
Typically takes less than 112h 37m to reply
Apr '25 - Mar '26
Recent reviews (887)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Very dissapointing service from Weelee
Sorry I took a bit long. Title: Very dissapointing service from Weelee Good day Sir, I was assisted in purchasing a 2022 GWM STEED 5 with 44 000 kms from Weelee on the 04/03/2025 by Jamaine Shaik. I informed him that I am looking for a bakkie for my Dad, and needed something reliable. He then reccommended the above mentioned vehicle, as he indicated that it was a Platinum vehicle, and 100% roadworthy. Based on his reccommendation, my Dad sold his only mode of transport, as he was comfortable with the fact that the GWM was Platinum, and passed roadworthy (As indicated by Jamaine Shaik). A day later, the vehicle started giving my Dad problems, and going into "Limp-mode". I immediately contacted Jamaine, who then logged a fault with his Aftersales department. Upon speaking to Aftersales (Wayne/ Dylan), they advised that they can assist in looking at the vehicle/ possible repairing, but not providing a courtesy vehicle in the mean time. It makes no sense to me to purchase a vehicle for almost R 300 000.00, and not be able to use it days later. Now, I am the one that must be inconvenienced in having no vehicle for the days that Weelee are repairing the vehicle which was no damaged by me? This is absolutely not fair. Why does Weelee have a Platinum status? Why say that the vehicle is roadworthy? I am very dissapointed with the aftersales department, and I need this resolved ASAP, or I think its better for me to cancel the entire deal, and purchase a car that does not require repairs at my inconvenience.
1 reviews | Active since Jan 2020
Very dissapointing service from Weelee
Sorry I took a bit long. Title: Very dissapointing service from Weelee Good day Sir, I was assisted in purchasing a 2022 GWM STEED 5 with 44 000 kms from Weelee on the 04/03/2025 by Jamaine Shaik. I informed him that I am looking for a bakkie for my Dad, and needed something reliable. He then reccommended the above mentioned vehicle, as he indicated that it was a Platinum vehicle, and 100% roadworthy. Based on his reccommendation, my Dad sold his only mode of transport, as he was comfortable with the fact that the GWM was Platinum, and passed roadworthy (As indicated by Jamaine Shaik). A day later, the vehicle started giving my Dad problems, and going into "Limp-mode". I immediately contacted Jamaine, who then logged a fault with his Aftersales department. Upon speaking to Aftersales (Wayne/ Dylan), they advised that they can assist in looking at the vehicle/ possible repairing, but not providing a courtesy vehicle in the mean time. It makes no sense to me to purchase a vehicle for almost R 300 000.00, and not be able to use it days later. Now, I am the one that must be inconvenienced in having no vehicle for the days that Weelee are repairing the vehicle which was no damaged by me? This is absolutely not fair. Why does Weelee have a Platinum status? Why say that the vehicle is roadworthy? I am very dissapointed with the aftersales department, and I need this resolved ASAP, or I think its better for me to cancel the entire deal, and purchase a car that does not require repairs at my inconvenience.
1 reviews | Active since Jan 2020
What an amazing experience
What an amazing experience. Walked in and about 2-3 hours later i drove out with a new car. Exceptional service from everyone involved. Especially my sales lady Zimkita. She assisted me every step of the way and continues to do so even after the sale. Big thanks to weelee and very big thanks to Zimkita.
1 reviews | Active since Jan 2020
What an amazing experience
What an amazing experience. Walked in and about 2-3 hours later i drove out with a new car. Exceptional service from everyone involved. Especially my sales lady Zimkita. She assisted me every step of the way and continues to do so even after the sale. Big thanks to weelee and very big thanks to Zimkita.
1 reviews | Active since Jan 2020
Service was excellen...
Service was excellent and very profesional👍👍Thanks to Clinton and he's team for making this sell easy and hassle free.
1 reviews | Active since Jan 2020
Service was excellen...
Service was excellent and very profesional👍👍Thanks to Clinton and he's team for making this sell easy and hassle free.
1 reviews | Active since Jan 2020
Shane was such a pleasure to deal with
Shane was such a pleasure to deal with. Definitely would recommend contacting him. On time and fast to respond to any queries I had. Also had great advice to offer on my future purchase. Definitely went the extra mile
1 reviews | Active since Jan 2020
Shane was such a pleasure to deal with
Shane was such a pleasure to deal with. Definitely would recommend contacting him. On time and fast to respond to any queries I had. Also had great advice to offer on my future purchase. Definitely went the extra mile
1 reviews | Active since Jan 2020
Excellent service
I had an absolutely fantastic experience working with Jamaine, From the moment we enquired on a vehicle.he was friendly, professional, and genuinely interested in helping us. He took the time to answer all my questions with patience, and made the entire process smooth and stress-free. He went above and beyond to ensure I was comfortable and confident with our purchase. I would highly recommend him to anyone looking for excellent service and a trustworthy car buying experience. Thank you for making this such an easy and enjoyable process!
1 reviews | Active since Jan 2020
Excellent service
I had an absolutely fantastic experience working with Jamaine, From the moment we enquired on a vehicle.he was friendly, professional, and genuinely interested in helping us. He took the time to answer all my questions with patience, and made the entire process smooth and stress-free. He went above and beyond to ensure I was comfortable and confident with our purchase. I would highly recommend him to anyone looking for excellent service and a trustworthy car buying experience. Thank you for making this such an easy and enjoyable process!