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Webuycars.co.za

Verified Business
14,958 Reviews (last 12 months)
Responds in 6h 49m

Scores reflect the Overall AI Score for each category

AI Review Summary

Based on recent customer reviews, Webuycars.co.za delivers a polarised customer experience. The business excels through its large network of branches and a vast number of individually praised sales consultants who provide friendly, knowledgeable assistance. However, a recurring pattern of serious post-sale failures, including defective vehicles, deposit refund delays, and poor communication from customer care, significantly undermines trust for a notable minority of buyers.

Top Strengths:

  • Staff Professionalism & Conduct: Customers consistently name specific salespeople across dozens of branches as friendly, patient, knowledgeable, and genuinely invested. Staff like Msizi Nkosi, Dihan Rabe, and many others receive repeated personal praise.
Service Quality Ratings
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
8.5Trustindex Rating
649 HrsAverage Time To Reply
-4 NPSRecommended: Unlikely

Replied to 9.611451942740286% of negative reviews

Typically takes less than 4h 5m to reply

Review Distribution
4.40|14,958 Reviews

Apr '25 - Mar '26

5(89.6%)
4(3.3%)
3(0.3%)
2(0.4%)
1(6.4%)

Recent reviews (14,958)

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Popular mentions

G
Gino

1 reviews | Active since Jan 2020

19 Mar 2026, 10:34

Jacques-Henry at Silverlakes assistedme to look at bakkies at his branch and others as well

Jacques-Henry at Silverlakes assistedme to look at bakkies at his branch and others as well. Exemplary service. Thank you.

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J
Jacob

1 reviews | Active since Jan 2020

19 Mar 2026, 10:24

Very easy car buying...

Very easy car buying process at Midstream and Levashen was very helpful

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H
Hendrik

1 reviews | Active since Jan 2020

19 Mar 2026, 10:23

Cameron Jacobs from ...

Cameron Jacobs from we buys cars George gave great service,keep it up.

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M
Mandla

1 reviews | Active since Jan 2020

19 Mar 2026, 10:23

Japie storm from Midstream Branch helped me on 19

Japie storm from Midstream Branch helped me on 19.03.2026. He helped me with my netstar issue. Excellent service on the sale process . Thank you

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S
Sydney

1 reviews | Active since Jan 2020

19 Mar 2026, 10:21

Given Moremi at We B...

Given Moremi at We Buy Cars in Germiston once again did it during our vehicle delivery he was so excellent.

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T
Tiny

1 reviews | Active since Jan 2020

19 Mar 2026, 10:18

During the process o...

During the process of buying my vehicle at We Buy Cars in Germiston Given Moremi gave me a very good service and he is so patient.

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Shaheed

1 reviews | Active since Jan 2020

19 Mar 2026, 10:03

Great service from D...

Great service from David Pascoe at Midstream We Buy Cars.

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Tshepiso

1 reviews | Active since Jan 2020

19 Mar 2026, 09:58

Siyanda Magoda from ...

Siyanda Magoda from Webuycars midstream on the 19/03/26 great job thank you

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