Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Webuycars.co.za delivers a polarised customer experience. The business excels through its large network of branches and a vast number of individually praised sales consultants who provide friendly, knowledgeable assistance. However, a recurring pattern of serious post-sale failures, including defective vehicles, deposit refund delays, and poor communication from customer care, significantly undermines trust for a notable minority of buyers.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name specific salespeople across dozens of branches as friendly, patient, knowledgeable, and genuinely invested. Staff like Msizi Nkosi, Dihan Rabe, and many others receive repeated personal praise.
Replied to 9.611451942740286% of negative reviews
Typically takes less than 4h 5m to reply
TrustIndex
8.5
Score
Avg Reply
649
Hours
NPS Score
-4
Recommended: Unlikely
Replied to 9.611451942740286% of negative reviews
Typically takes less than 4h 5m to reply
Apr '25 - Mar '26
Recent reviews (14,958)
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