Lulama S

Active since Oct 2011

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Reviews

11 reviews

9 months ago

Exceptional Service from Chereen Collins

After a long and frustrating journey dealing with Whitfield Property management in Gauteng— being passed from pillar to post without any real progress — I finally decided to visit their Fourways offices in person. That’s when I met Chereen Collins, and what an incredible turnaround it was! Chereen not only took the time to listen to my frustration but also went the extra mile to assist me and fully resolve my issue. Her professionalism, empathy, and dedication truly restored my faith in great customer service. A huge thank you to Chereen for stepping up and delivering the kind of service that makes a real difference. WHITFIELD PROPERTY is lucky to have someone like her on their team! 👏🙌 Honestly rating the 5 star is for Chereen Collins and not the company, because their receptionist is so rude on calls and in person. The Sandridge Village account manager is also not helpful.

1 reply

OUTsurance

9 months ago

Outstanding Customer Service from OUTsurance! 🌟HLONIPHILE MAGWAZA

I recently had the pleasure of dealing with the HLONIPHILE MAGWAZA. at claims, and I must say — her customer service is absolutely exceptional! From the moment I made contact, I was treated with genuine care, professionalism, and efficiency. HLONIPHILE MAGWAZA went above and beyond to make sure all my questions were answered clearly and that I fully understood my policy options, cause i didnt know much about claiming. What truly stood out was how friendly, patient, and knowledgeable your staff is — it didn’t feel like just another call; it felt like they genuinely cared about helping me find the best solution. It’s rare these days to come across a company that combines excellent service with real human touch, but OUTsurance nailed it. I’m extremely impressed and grateful for the smooth experience — keep up the amazing work! 💚👏

1 reply

Rage Shoes & Clothing

50 months ago

Dissapointed customer

So dissapointed by Your staff at Cavendish glen in kempton park...as I'm used to getting my shoes at Rage boksburg n midrand...awesome service all the time...but the ladies there at Cavendish Glen Rage ignored me when I was asking for a size...I believe it was busy but still how they treated me was really unnecessary...I ended up not buying as the till lady was laughing at me ... The white lady who followed me had to tell me they always behave like this... when asking for a size...all i was asking for was to be pointed in a right direction thats all...I was very calm with the situation and normally I was gonna ask for a superior ... they really made me feel so not deserving to be buying there...I ended up not buying anything...it's okay I'll continue to buy at boksburg ...even though I stay minute away from them. I'm sorry I had to mention this cause Rage is been great to me but these ladies are your worst nightmare to customers

0 replies

Standard Bank

105 months ago

Interest timeously charged

Good day, i'm so dissapointed at how standard bank vehicle finance is ripping me off just because of my financial issues i had previously now i pay triple the interest if not more when i miss a payment. for the past few months i was advised by standard bank to pay R2400 monthly however when i miss a payment date i'm told to pay like R5900 and when i ask why cause instead of paying on the 1st i'll be paying on the 15th why is it double, i'm told i need to pay R3400 monthly even their lawyers told me to continue paying R2400 and not R3200 as it was them who sent a mail and sms topay that amount. i am so confused and now i'm told to pay R6900 instead of R2400 can someone call me or tell me where i can go to clear all this, i have emails and sms to prove all this. i was with debt rescue as i was struggling when they missed a payment while i paid them i cancelled with them and contacted standard bank to find out how much i can pay monthly as i have cancel debt rescue and i was provided a feedback with an amount of r2400 and thats what i hve been paying until the lawyer from standard bank called me to say i've been short paying, i am so furious by standard bank i need someone with good business ethics and who is a financial advisor to call me or meet me, i have emails to prove this and i need a full report of my statement as i asked before without any feedback. i need to pay off this car and be over with but first i need to know exactly why i've been treated like this,...is it because of my financial struggle in previous years that standard bank is now taking an advantage of me. i have names of people i spoke to before and times i need records pulled and this sorted urgently. i'm not making payments till this is resolved, i will be forwarding this matter to AFSA as well as i need full advise on my matter as no one specially my credit controller never wanted to hear me but just to judge me forcing me to pay and not hear why i'm in this debt. standard bank you put me to this the second you told me i have to pay R2400 after debt rescue. this is not fair, i;m so furious im not sure if this make sense, however i hope it does . call me

6 replies

DStv (MultiChoice)

107 months ago

Incompetent Service Overall from Customer Service

Here I am having a bad month as i forgot i have joined scorpion, so i left R365 for my DSTV only to find out scorpion will deduct R83 and amount was short by the time DSTV debit order goes through, i call DSTV customer service to find out if i can rectify this before i get disconnected, i called # ********** 222 to ask them if i can downgrade and pay R99 then comence as usual month. i speak to Ontse mabuza who is gladly assisting me and advising he will make it happen for me, i must just go to pick n pay and pay R99 urgent my line wont be cut off and i can enjoy the service till month end when i go back to my normal R365 service. then i wen back to pay that and the service was downgraded for real. then Boom last week on the 11October my service was supended and received an sms saying i owe R74.74 to my suprise is that Ontle never mentioned this to me i called in and spoke to Mpho Shabalala who couldnt explain that and with my frustration asked for a supervisor who Mpho shabalala advised she was not available however he will call me back, NO CALL BACK was received instead my service was reinstated, so i thought he just dogde the call back and just reinstated my account instead, well i was releved and now today 16October my account has been suspended and with an sms saying i owe R71.55 to my suprise yet again. How am i gonna resolve this if i have a bunch of incompetent call center agents who cannot resolve a simple query like my, but really a big company like Multichoice cannot hire champions of call center agents to give excellent service, WHAT IS REALLY THAT, i'm so frustrated i cant even watch my downgraded channels. I called in again same number to get my services reinstated but NOOOO Around 10h00 systems were down, and now i call in again i'm told the calls must be listened, meaning i'm lying about this and Nandipha Mbandiwa with an attitude told me it will take about 24hours for my call to be resolved, DSTV is just charging me so many unknown amounts just because maybe they can or just because they know i need the service, this is real unaccepteble one has to deal with uncompetent staff and billing systems. please get yor facts straight and assist me please.URGENTLY!!! my mom and sister already cancelled DSTV because of the unknown charges and now me NO maan please fix this. Ontse mabuza reports to team leader Daniel Lethoro Mpho Shabala reports to Mandla Thuma Nandipha Mbandiwa reports to Daniel lethoro as per last call center agent i spoke to Dineo, even though Nandipha gave me 2 teamleader's name who are not hers Pearl muhasane and Andile radima calls must be listened specially the first i did accordingly as i was told and now i owe R71.55, how is this possible?

2 replies

Hellopeter

126 months ago

WOOOOOOW service

Hi, I have requested for surname change and it was changed within 24 hours which to me was just an awesome service from experience with other companies. Please keep up the good work some companies can learn a lot from you Thank you Monique

1 reply

Nedbank

126 months ago

OUTSTANDING SERVICE!!!

I would like to thank Pamela Pillay for her AWESOME SERVICE, he took a liberty to assist my fiance and listen to his query, while resolving it in a prompt respond, she is very quick and understanding. i think we need a manager like her at Carlswald. Thank you Pamela.

1 reply

Nedbank

126 months ago

NEW SERVICE IS BULL!!it is not true at all

My fiance Samuel Kalaku received an sms from Nedbank saying there's a debit order that will bounce he needs to deposit money for debit order not to bounce we then deposited the amount the next morning as he was given a time frame of 24hours, only to find out that in the afternoon the amount bounce back and they charged him R130.00 we then called the call center and they confirmed the sms and advised he needs to go to the branch for further assistance when we got to the branch the branch manager advised us that we are responsible to make sure that the is enough money for debit orders its not her problem that the debit order bounced, she understand the sms that we received but that doesn't give us a right to have insufficient funds while we have debit orders, when i aske why nedbank keep on advisertising the service, she kept on saying as a client you must make sure that you have enough funds not nedbank to remind you of that. To me that was very unprofessional as I'm the one who recruited him from FNB to nedbank, and again i recruited my sister as well from standard bank to nedbank and my son is been using nedbank since from the age of 15 and this just made me to rethink now.

1 reply

Truworths

129 months ago

I'M STILL WAITING FOR MY LETTER

I HAVE REQUESTED FOR A LETTER AS I HAVE FINISHED PAYING MY ACCOUNT I HAVE WITH TRUWORTHS, I WAS TOLD I WILL GET IT 1-11-2015 TO MY SURPRISE I AM STILL WAITING FOR IT MAY I KINDLY HAVE THAT LETTER NOT LATER THAN 24 HOURS PLEASE. A LETTER THAT STATES THAT I HAVE PAID AND ACCOUNT IS CLOSED AND I WANT TO BE REMOVED FROM ITC BY YOUR COMPANY PLEASE.

1 reply

Bluebean

129 months ago

DEBT REVIEW NOT DOING THEIR WORK

I HAVE BEEN WITH DEBT RESCUE FOR OVER A YEAR NOW AND ALL OF A SUDDEN I RECEIVED A STATEMENT FROM STANDARD BANK BLUE BIN AND ONLY TO FIND OUT I HAVE BEEN PAYING FOR INTEREST ONLY AND AMOUNT IS STILL GOING UP, WHEN IT IS SUPPOSED TO BE CLOSED FOR ME TO PAY OFF AND FINISH WHAT THE HELL IS GOING ON PLEASE, I'M ALREADY STRUGGLING AND I TOOK IT UPON MYSELF TO AT LEAST PAY INSTEAD OF LIVING LIKE THAT BUT I'M STILL BEEN CORNED, I WANT THE CREDIT CARD CLOSED SO I CAN PAY THE OUTSTANDING AMOUNT LEFT PLEASE THATS ALL. I WILL HAVE TO SPEAK TO SCORPION MY LAWYERS TO FIND OUT IF THIS IS REALLY FAIR CAUSE NOW THIS IS CONFUSING ME WHEN I ASKED TO PAY THE REMAINDER BUT THERE'S STILL AN INTEREST OF R45 AND SERVICE FEE OF R15 ...WHAT SERVICE FEE CAUSE I NO LONGER HAVE THE CARD AND NOT USING IT, PLEASE THIS NEED TO BE SORTED.

1 reply

Review Distribution

5 Star

4 (36.4%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

4 (36.4%)

1 Star

3 (27.3%)

Lulama S

Reviews

Exceptional Service from Chereen Collins

Outstanding Customer Service from OUTsurance! 🌟HLONIPHILE MAGWAZA

Dissapointed customer

Interest timeously charged

Incompetent Service Overall from Customer Service

WOOOOOOW service

OUTSTANDING SERVICE!!!

NEW SERVICE IS BULL!!it is not true at all

I'M STILL WAITING FOR MY LETTER

DEBT REVIEW NOT DOING THEIR WORK

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