Based on recent customer reviews, Hellopeter is widely valued as South Africa's leading consumer complaints and reviews platform, with customers consistently praising its ability to amplify their voice and prompt businesses to respond. However, significant concerns persist around content moderation fairness, platform usability issues including broken OTP authentication, and a pay-to-respond subscription model that many businesses perceive as exploitative.
Top Strengths:
- •Customer Support & Service Quality: Customers frequently praise named agents like Jocelyn, Ntebeleng, and Dane for patient, professional assistance. The platform's ability to escalate complaints and prompt company responses is consistently highlighted as a major strength.
Replied to 6% of negative reviews
Typically takes less than 18h 35m to reply
TrustIndex
6.9
Score
Ranking
#7
in Software & Apps
Avg Reply
931
Hours
NPS Score
15
Recommended: Likely
Replied to 6% of negative reviews
Typically takes less than 18h 35m to reply
Apr '25 - Mar '26
Recent reviews (944)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Bad service
Seems like Hellopeter is also not a site to complain on. As my complaint about our stay in Cape Town at Albert on One Luxury Apartments has not been dealt with nor any reply from said business or Booking.com
1 reviews | Active since Jan 2020
Bad service
Seems like Hellopeter is also not a site to complain on. As my complaint about our stay in Cape Town at Albert on One Luxury Apartments has not been dealt with nor any reply from said business or Booking.com
1 reviews | Active since Jan 2020
Its SOUTH AFRICA - not Mzansi
I ABSOLUTELY HATE this lovely country we live in being referred to as 'Mzansi' and not SOUTH AFRICA.
1 reviews | Active since Jan 2020
Its SOUTH AFRICA - not Mzansi
I ABSOLUTELY HATE this lovely country we live in being referred to as 'Mzansi' and not SOUTH AFRICA.
1 reviews | Active since Jan 2020
I'm new with this product
I'm new with this product.l don't know nothing about it.
1 reviews | Active since Jan 2020
I'm new with this product
I'm new with this product.l don't know nothing about it.
1 reviews | Active since Jan 2020
HELLO PETER UNDER THE LENS
Your website makes it impossible to contact you. I wrote a review of which a few words were published indecipherable in its message. It needs to be removed for reposting into a meaningful note. Your contact page does not allow for a submit. YOU ARE HELLO PETER WHAT IS WRONG WITH YOUR BUSINESS MODEL
1 reviews | Active since Jan 2020
HELLO PETER UNDER THE LENS
Your website makes it impossible to contact you. I wrote a review of which a few words were published indecipherable in its message. It needs to be removed for reposting into a meaningful note. Your contact page does not allow for a submit. YOU ARE HELLO PETER WHAT IS WRONG WITH YOUR BUSINESS MODEL
1 reviews | Active since Jan 2020
Im asking if I quali...
Im asking if I qualifying on hello Peter rewards please tell me more abt it
1 reviews | Active since Jan 2020
Im asking if I quali...
Im asking if I qualifying on hello Peter rewards please tell me more abt it
1 reviews | Active since Jan 2020
I spoke to Siziphiwe With excellent service and good communication and very helpful and very assisting
I spoke to Siziphiwe With excellent service and good communication and very helpful and very assisting. Keep it up with good work.
1 reviews | Active since Jan 2020
I spoke to Siziphiwe With excellent service and good communication and very helpful and very assisting
I spoke to Siziphiwe With excellent service and good communication and very helpful and very assisting. Keep it up with good work.
1 reviews | Active since Jan 2020
Incorrect indirect reference
I have asked you to remove a review given to a paint company (not mine) many years ago. This VERY bad review of the company comes up when people use AI to search for good painters in my area. You told me to refer to Google. They cannot change it, as it relates to my company because my Company, and the "offending" company are both in Somerset West. https://www.hellopeter.com/painting-contractors-somerset-west/reviews/unfortunately-cant-recommend-2423957 I do not know the company called PCS. (Painting Company Somerset West) This specific review was given to PCS EIGHT years ago
1 reviews | Active since Jan 2020
Incorrect indirect reference
I have asked you to remove a review given to a paint company (not mine) many years ago. This VERY bad review of the company comes up when people use AI to search for good painters in my area. You told me to refer to Google. They cannot change it, as it relates to my company because my Company, and the "offending" company are both in Somerset West. https://www.hellopeter.com/painting-contractors-somerset-west/reviews/unfortunately-cant-recommend-2423957 I do not know the company called PCS. (Painting Company Somerset West) This specific review was given to PCS EIGHT years ago