Based on recent customer reviews, Hellopeter is praised as a powerful consumer advocacy platform that helps users resolve disputes with companies, with strong sentiment around Customer Support & Service Quality (3.8) and Product Reliability & Output Quality (3.6). However, significant concerns surround Transparency, Trust & Fairness (2.4) due to review moderation practices, and Platform Usability & Functionality (3.0) with persistent OTP and login issues frustrating many users.
TrustIndex
7.3
Ranking
#2
in Software & Apps
NPS Score
33
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Hellopeter is praised as a powerful consumer advocacy platform that helps users resolve disputes with companies, with strong sentiment around Customer Support & Service Quality (3.8) and Product Reliability & Output Quality (3.6). However, significant concerns surround Transparency, Trust & Fairness (2.4) due to review moderation practices, and Platform Usability & Functionality (3.0) with persistent OTP and login issues frustrating many users.
Hellopeter's biggest strength, according to Hellopeter's AI analysis, is Customer Support & Service Quality. Customers repeatedly thank Hellopeter for being the voice of the voiceless, with named agents like Jocelyn and Ntebeleng praised for professional, patient assistance. Many report complaints with third-party companies resolved within hours or days of posting.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Hello,Peter is a money making sham , you have to pay to answer five star reviews , if you do not answer you get penalized . Even by paying them R 800 a month I cannot respond to all the five star reviews of my company , and I’m told I need to prescribe at a higher fee to answer customers that gave my company FIVE STAR REVIEWS , if I don’t I get penalized . Customer service is non existent , so all it really is a platform to exhort money from clients . Just look how many bad reviews Hellopeter has against them , and this is a company that is supposed to stand for superior service . I own a company with more than 4000 verified 5 star Google reviews between branches with a 5 star average , in my industry it’s best in the country , but my service levels does not reflect accurately on HP as I’m not prepared to pay more than the R 800 per month which is currently exhorted from me . Be interesting to see their response to my review
1 reviews | Active since Jan 2020
Hello,Peter is a money making sham , you have to pay to answer five star reviews , if you do not answer you get penalized . Even by paying them R 800 a month I cannot respond to all the five star reviews of my company , and I’m told I need to prescribe at a higher fee to answer customers that gave my company FIVE STAR REVIEWS , if I don’t I get penalized . Customer service is non existent , so all it really is a platform to exhort money from clients . Just look how many bad reviews Hellopeter has against them , and this is a company that is supposed to stand for superior service . I own a company with more than 4000 verified 5 star Google reviews between branches with a 5 star average , in my industry it’s best in the country , but my service levels does not reflect accurately on HP as I’m not prepared to pay more than the R 800 per month which is currently exhorted from me . Be interesting to see their response to my review
1 reviews | Active since Jan 2020
I am really dissapointed , how was my Review of Temu removed from the platform without bing notified , you collaborate with these companies . Whats the point of doing these reviews because you support big business mxm
1 reviews | Active since Jan 2020
I am really dissapointed , how was my Review of Temu removed from the platform without bing notified , you collaborate with these companies . Whats the point of doing these reviews because you support big business mxm
1 reviews | Active since Jan 2020
Hello Peter us a platform for selective complaints. I have tried to list a complaint and Hello peter refuses to list it It would seem that this platform is only a **** for clients for post positive reviews and not the truth
1 reviews | Active since Jan 2020
Hello Peter us a platform for selective complaints. I have tried to list a complaint and Hello peter refuses to list it It would seem that this platform is only a **** for clients for post positive reviews and not the truth
The most common complaint about Hellopeter, based on Hellopeter's AI analysis of recent customer reviews, is Product Reliability & Output Quality. While many credit Hellopeter for delivering results against companies like FNB, Vodacom, and Capitec, others report unresolved complaints, generic private responses from businesses, and cases where the platform failed to deliver the intervention customers expected.
Hellopeter scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Software & Apps, compared to the Software & Apps industry average of 3.7. Their strongest theme is Customer Support (3.8); their weakest is Trust & Fairness (2.4). The top AI-rated Software & Apps business on Hellopeter is Hint App (4.4). How is the AI Score calculated? →
Hellopeter has a TrustIndex of 7.3 out of 10 on Hellopeter, based on 493 reviews in the last 12 months. Hellopeter has tracked Hellopeter across 4,528 total reviews. How is the TrustIndex calculated? →