Based on recent customer reviews, BackaBuddy delivers a strongly personal crowdfunding experience anchored by named campaign managers who earn consistent praise for empathy and responsiveness. However, a recurring pattern of delayed or missing payouts, unresponsive support channels in escalation scenarios, and disputed campaign cancellations significantly undermines trust for a notable segment of users. The platform is generally easy to use, though occasional payment gateway issues and verification delays create friction.
Top Strengths:
- •Customer Support & Service Quality: Named campaign managers like Zay-yaan, Carly, Thuli, and Tessa receive glowing praise for patience, empathy, and going above and beyond. Positive interactions frequently inspire loyalty and repeat use.
TrustIndex
7.0
Score
Ranking
#5
in Software & Apps
Avg Reply
14034
Hours
NPS Score
77
Recommended: Very Likely
Apr '25 - Mar '26
Recent reviews (71)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Excellent Service
Excellent service from Thuli Mashigo. I battled to update my campaign and not only did she get back to me but she also did the update required for me. Was very kind of her and very friendly service!
1 reviews | Active since Jan 2020
Excellent Service
Excellent service from Thuli Mashigo. I battled to update my campaign and not only did she get back to me but she also did the update required for me. Was very kind of her and very friendly service!
1 reviews | Active since Jan 2020
Great Experience with BackaBuddy
I had a wonderful experience with BackaBuddy. The platform is easy to use and provides an incredible way to support people and causes that truly matter. A special thank you to Stacey Johnson, who assisted me during the process. She was absolutely amazing—friendly, responsive, and incredibly helpful every step of the way. Her support made the experience seamless and reassuring. Highly recommend BackaBuddy and their fantastic team!
1 reviews | Active since Jan 2020
Great Experience with BackaBuddy
I had a wonderful experience with BackaBuddy. The platform is easy to use and provides an incredible way to support people and causes that truly matter. A special thank you to Stacey Johnson, who assisted me during the process. She was absolutely amazing—friendly, responsive, and incredibly helpful every step of the way. Her support made the experience seamless and reassuring. Highly recommend BackaBuddy and their fantastic team!
1 reviews | Active since Jan 2020
Small first time business starters steer clear.
I was trying to fund a new business venture. Getting your own money out is a terrible experience as they want business plans and affidavits, so if you are a small town entrepreneur rather don't use them as you get bombarded with phone calls and no resolutions into getting the money back that YOU paid in to het the fund started. Was a trial run to see if something like this can help me create a better life for myself, but no. I'm going to let them keep the money, as I don't have the time and resources to get my own money out of them.
1 reviews | Active since Jan 2020
Small first time business starters steer clear.
I was trying to fund a new business venture. Getting your own money out is a terrible experience as they want business plans and affidavits, so if you are a small town entrepreneur rather don't use them as you get bombarded with phone calls and no resolutions into getting the money back that YOU paid in to het the fund started. Was a trial run to see if something like this can help me create a better life for myself, but no. I'm going to let them keep the money, as I don't have the time and resources to get my own money out of them.
1 reviews | Active since Jan 2020
Special thanks to Joshua from Backabuddy
A special thanks to Joshua from Backabuddy who helped me so much with my Backabuddy account, he was so friendly and helpfull. If all prople was like Joshua this world would have been a better place. Thank you Joshua for your kindness and help, its much appreciated.
1 reviews | Active since Jan 2020
Special thanks to Joshua from Backabuddy
A special thanks to Joshua from Backabuddy who helped me so much with my Backabuddy account, he was so friendly and helpfull. If all prople was like Joshua this world would have been a better place. Thank you Joshua for your kindness and help, its much appreciated.
1 reviews | Active since Jan 2020
HELP WITH FUNDING FOR A VENOUS ULCER
Some people help others, and then there are truly helpful people. People who are helpful in their souls, in their spirits. People who genuinely care about others. Anybody who has had the unfortunate experience of having a venous ulcer, generally on the legs around calf level, will know how frustrating that level of pain can be. The medication I was told I needed would have cost around R40,000 for three months. It would only have been possible through the agency of Back-A-Buddy. During the campaign, an alternative homeopathic remedy was made known to me, and so I closed the campaign early in order to use the funds that had been gathered to buy the alternative medication. I could not have found anyone, anywhere, more helpful than Carly, who is the administrator of Back-A-Buddy. This young lady bent over backwards to help an old man. The funds gathered are, I'm told, on their way to me right now as I write this review. If you are in need of raising money for an honest and legitimate cause, I cannot recommend Back-A-Buddy any higher. I've actually got an idea to search for a cause to work on through Back-A-Buddy just so that I can experience their eager helpfulness once again...
1 reviews | Active since Jan 2020
HELP WITH FUNDING FOR A VENOUS ULCER
Some people help others, and then there are truly helpful people. People who are helpful in their souls, in their spirits. People who genuinely care about others. Anybody who has had the unfortunate experience of having a venous ulcer, generally on the legs around calf level, will know how frustrating that level of pain can be. The medication I was told I needed would have cost around R40,000 for three months. It would only have been possible through the agency of Back-A-Buddy. During the campaign, an alternative homeopathic remedy was made known to me, and so I closed the campaign early in order to use the funds that had been gathered to buy the alternative medication. I could not have found anyone, anywhere, more helpful than Carly, who is the administrator of Back-A-Buddy. This young lady bent over backwards to help an old man. The funds gathered are, I'm told, on their way to me right now as I write this review. If you are in need of raising money for an honest and legitimate cause, I cannot recommend Back-A-Buddy any higher. I've actually got an idea to search for a cause to work on through Back-A-Buddy just so that I can experience their eager helpfulness once again...
1 reviews | Active since Jan 2020
The BackaBuddy Team is Amazing
A fantastic team of helpful professionals who made raising money for a relative in need of life saving medical help easy and effective. Donations were simple and immediate and payout was made within 24 hours of the request.
1 reviews | Active since Jan 2020
The BackaBuddy Team is Amazing
A fantastic team of helpful professionals who made raising money for a relative in need of life saving medical help easy and effective. Donations were simple and immediate and payout was made within 24 hours of the request.
1 reviews | Active since Jan 2020
Back a buddy
Such Excellent service very helpful and guide you along the way
1 reviews | Active since Jan 2020
Back a buddy
Such Excellent service very helpful and guide you along the way