BackaBuddy
4.3|407 reviews
Responds in 43 hours 30 min
YV
Yolindie V
1 reviews | Active since Member
20 May 2026, 06:25
Backabuddy who does not back the campaign creators.
NO customer service. An automated 'Ticket' system is in place that quickly creates a query number, but then nothing and no-one gets back to you. Even the [email protected] AND the info@backabuddy email addresses means nothing, because it is never answered. Simple questions has to have this 'elaborate' ticket created for NOTHING.
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Replies (1)BackaBuddy's replyOfficial
20 May 2026, 09:22Hi Yolindie, thank you for your feedback. We’re truly sorry to hear that your experience left you feeling unsupported and frustrated, as this is not the level of service we aim to provide.
We can confirm that Carly has been in contact with you and has already assisted with updating your campaign name and changing the image to better fit your campaign. We’re glad we could help get those changes sorted for you.
If there is anything further you need assistance with, please feel free to continue communicating directly with Carly and she’ll be more than happy to help. We appreciate you bringing your concerns to our attention and wish you all the best with your campaign.
We can confirm that Carly has been in contact with you and has already assisted with updating your campaign name and changing the image to better fit your campaign. We’re glad we could help get those changes sorted for you.
If there is anything further you need assistance with, please feel free to continue communicating directly with Carly and she’ll be more than happy to help. We appreciate you bringing your concerns to our attention and wish you all the best with your campaign.
Best regards,
BackaBuddy's reply20 May 2026, 09:22
Official
Hi Yolindie, thank you for your feedback. We’re truly sorry to hear that your experience left you feeling unsupported and frustrated, as this is not the level of service we aim to provide.
We can confirm that Carly has been in contact with you and has already assisted with updating your campaign name and changing the image to better fit your campaign. We’re glad we could help get those changes sorted for you.
If there is anything further you need assistance with, please feel free to continue communicating directly with Carly and she’ll be more than happy to help. We appreciate you bringing your concerns to our attention and wish you all the best with your campaign.
We can confirm that Carly has been in contact with you and has already assisted with updating your campaign name and changing the image to better fit your campaign. We’re glad we could help get those changes sorted for you.
If there is anything further you need assistance with, please feel free to continue communicating directly with Carly and she’ll be more than happy to help. We appreciate you bringing your concerns to our attention and wish you all the best with your campaign.
Best regards,