Based on recent customer reviews, MadMuscles delivers a well-structured fitness experience that customers consistently praise for its clean interface, effective workout plans, and helpful trainer guidance. However, a recurring pattern of billing disputes, particularly around auto-renewal charges and refund difficulties, significantly undermines trust for a vocal minority. Customer support receives mixed feedback, praised by many yet criticized by those facing financial disputes.
Top Strengths:
- •Platform Usability & Functionality: Customers consistently praise the clean layout, intuitive navigation, and well-structured workout videos. The app feels polished and easy to return to even after breaks.
TrustIndex
7.0
Score
NPS Score
11
Recommended: Likely
Apr '25 - Mar '26
Recent reviews (496)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
responsive and polite team
The support team responded quickly and handled my request very politely. They kept the communication simple and helpful, which made the whole experience much easier.
1 reviews | Active since Jan 2020
responsive and polite team
The support team responded quickly and handled my request very politely. They kept the communication simple and helpful, which made the whole experience much easier.
1 reviews | Active since Jan 2020
efficient workouts for busy days
HIIT training in the app fits very well into my schedule. Most sessions are quick, but the intervals keep the intensity high. Even after a short workout, I feel energized and accomplished.
1 reviews | Active since Jan 2020
efficient workouts for busy days
HIIT training in the app fits very well into my schedule. Most sessions are quick, but the intervals keep the intensity high. Even after a short workout, I feel energized and accomplished.
1 reviews | Active since Jan 2020
Motivating and user-friendly
The layout is clean, workouts are explained clearly, and trainer guidance keeps me on track. Subscription options are transparent, and support is always available when I need help.
1 reviews | Active since Jan 2020
Motivating and user-friendly
The layout is clean, workouts are explained clearly, and trainer guidance keeps me on track. Subscription options are transparent, and support is always available when I need help.
1 reviews | Active since Jan 2020
simple workouts that really work
what I like most about the calisthenics program is how accessible it is. you don’t need a gym or special equipment to get started. the exercises are explained clearly, and the sessions are short enough to stay consistent while still feeling challenging.
1 reviews | Active since Jan 2020
simple workouts that really work
what I like most about the calisthenics program is how accessible it is. you don’t need a gym or special equipment to get started. the exercises are explained clearly, and the sessions are short enough to stay consistent while still feeling challenging.
1 reviews | Active since Jan 2020
a subscription that makes fitness easier
Since starting the subscription, it has become much easier to stay consistent with workouts. I don’t have to search for routines or plan anything myself — everything is already organized in the app. The structure helps me stay focused and makes exercising feel less overwhelming.
1 reviews | Active since Jan 2020
a subscription that makes fitness easier
Since starting the subscription, it has become much easier to stay consistent with workouts. I don’t have to search for routines or plan anything myself — everything is already organized in the app. The structure helps me stay focused and makes exercising feel less overwhelming.
1 reviews | Active since Jan 2020
a convenient fitness companion
I see the app more as a daily fitness companion than a strict training platform. It helps organize workouts and keep some structure in the routine. The overall experience is smooth and easy to integrate into everyday life.
1 reviews | Active since Jan 2020
a convenient fitness companion
I see the app more as a daily fitness companion than a strict training platform. It helps organize workouts and keep some structure in the routine. The overall experience is smooth and easy to integrate into everyday life.
1 reviews | Active since Jan 2020
good overall app
Navigation is smooth, workouts are clear, and support is always ready to help when needed.
1 reviews | Active since Jan 2020
good overall app
Navigation is smooth, workouts are clear, and support is always ready to help when needed.
1 reviews | Active since Jan 2020
problem handled professionally
i had a billing question and contacted support for clarification. The team responded in a professional and respectful manner and helped me understand everything. The situation was resolved quickly.
1 reviews | Active since Jan 2020
problem handled professionally
i had a billing question and contacted support for clarification. The team responded in a professional and respectful manner and helped me understand everything. The situation was resolved quickly.