FT
Faith T
Active since Feb 2021
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Poor Client Service and *********** agents
Hi I don't understand how you guys but already disappointed with your service, your agents end conversations when we are still asking for assistance, I ordered Zoom Fibre and paid yesterday m, apparently was misinformed about Installation cause was told after paying the following they'll come and Install, waited for a call since yesterday and nothing m. Precious from Previous chat said Installation takes 72 hours. I am client I paid and if I am told my Installation will happen today, I am expecting that because took leave for that but now I am told next week. Very disappointed about your services and wouldn't recommend it to anyone. And please teach your fellow colleagues how Important a paying client is. If i was to rate the two previous ladies on chat they are definitely getting a zero
0 replies
17 months ago
POOR SERVICE DELIVERY
Sanlam has the most terrible service ever. My former company submitted a claim in November and was told Funds will be paid within 4 to 6 weeks, no communication or whatsoever from them, when you send an email no response for over a month now and calls even worse I call on a Daily and would stay on the libe for over 10 minutes without speaking to any consultant from Client care Today Spent over 20 minutes and the voice over kept on saying they are experiencing HIGH CALL VOLUME 😔This is depressing to be waiting on something with no response or positive feedback... Can onr get assistance please and pay claims in time
7 replies
32 months ago
POOR SERVICE ANS BEING INCONVENIENCED
Edgar's Maponya Mall service is not doing it for me I bought shoes at South gate and wanted to do an exchange there they literally refused to exchange be side I didn't have original receipt from the exchange I did previously... They would have done a print out or requested one from them, I really don't understand one should be sent from Pilar to post... We use money and petrol to travel so I don't have time to run around.... Black people are being treated like we don't know things.... For future reference be accommodative.... And get advanced systems that will assist a client in all shops. 😡😡😡
0 replies
38 months ago
DATA
I took a contract with mtn in 2021 been paying since. Sometime last lost my data Sim and went to do a sim swap in store at Maponya Mall. Since then my data plays disappearing act. It gets loaded then after two days I get an SMS that data is depleted. I called in and the lady that assisted me said I muggy have subscribed for something, she gave me a code to check but when I did it showed no subscription. I PAY FOR A DATA I HARDLY USE WHICH IS UNFAIR PLEASE FIX THIS BECAUSE IT'S TIRING TO PAY FOR SOMETHING THAT DOESN'T BENEFIT YOU
0 replies
40 months ago
CAN I BE TAKEN SERIOUSLY ABOUT MY SON'S MATTER PLEASE
I expected a lot from Child services no I am not getting the help I need. I am a mother of a boy child, a minor who was forcefully taken by his father and currently not on his care because his an addict but my son leaves with Grandmother and Boyfriend in a shack..... My son's well being isn't at good state which is why I am fighting tooth and nail to get him back.... This matter has pro longed so much so that I feeling defeated The court nominated someone to assist me but on my 2nd appearance there's no social worker available to take my case and before my third appearance I got from one of the social worker she was very rude and told me straight that she doesn't work overtime so she won't proof that my story is true... SO HOW WILL THIS BE INCLUDED IF WE GET SUXH FROM THE OFFICIALS. I THEN RECEIVED A CALL FROM LETTIE 2 DAYS BEFORE MY COURT DATE SAYING THAT WILL MEET ON COURT FOR HOME VISITS WHERE NOT DONE THEN. WE MET EXPLAINED EVERYTHING AND APPEARED BEFORE COURT WITH THE FATHER. THE AGREEMENT WAS THAT MY SON WILL SPEND A WEEK WITH ME AND SPEND THE NEXT WITH HIMTHEY DIDN'T OBEY THAT STILL.... HE THEN VISITED DURING DECEMBER HOLIDAYS AND MY SON LOVED BEING WITH US AND WAS PLANNING TO RETURN HOME TO ME BUT A DAY BEFORE THE SCHOOLS OPEN THEY FETCHED HIM WITHOUT MY CONCERN AGAIN and didn't even bother to communicate with me as his mother. When went to fetch him they refused for my son to see me and said he didn't want to see me anymore, they where swearing and insulting me and the grandmother wanted to beat me up too and also mentioned that she will still show me and id wish to raise my mother from the grave. Days after the scene the POLICE CAME KNOCKING AT MY HOUSE TO SERVE ME WITH 4 PROTECTION ORDERS. SO THIS IS ALSO PREVENTING ME TO SEE MY SON, THEY MAKE HIM MISS SCHOOL AT TIMES IN DECEMBER THEY FAILED TO PAY THE TRANSPORT DRIVER AND SHE CAME COMPLAINING TO ME. SO THIS MATTER SHOULD COME TO AN END AND PROPER INVESTIGATION SHOULD BE DONE IF CHILD WELFARE FAILS TO ASSIST PLEASE LET ME KNOW I AS MXOLISI MOTHER WHO RAISED HIM ALONE AFTER LEAVING AN ABUSIVE RELATIONSHIP THAT NEARLY MADE ME CORPSE WILL FIGHT TO GET SON AND I'D RATHER GIVE AWAY AT A HOME RATHER THAN HAVING HIM TO BE RAISED BY THAT FAMILY... One calls your offices but there is no answer and I leave messages but I don't get called back WHY😭😭😭
1 reply
49 months ago
Urgent Response
I am very disappointed at Avon been sending emails from last month till date there is no Response, they delivered 100 Justine books that I don't remember ordering and was told to send an email explaining.I did that but still no Response and those books amount to R450 which was invoiced...I don't have a lot of customers so I don't understand what I should do with do many books please advise on what I should do because I can't pay for books I don't have a use for ....Hope this time will get response because your service is poor
1 reply
51 months ago
FUNERAL POLICY CLAIM
Old Mutual never answers e-mails.I sent an email regarding my mother's claim that wasn't paid due to waiting period. Yet I had paid 6 full months and I work for a company they are underwriting a lot of claims are paid if policy hasn't matured yet my mother's claim was rejected and asked for a letter explaining why but till date nothing was given to me. So please attend to my case for I would like to take it with the Ombudsmen because that claim should have been paid like the rest you are paying.
3 replies
51 months ago
Bad Service
I bought shoes last year in July knee boots, the first time I wore them a heel broke...I.immediately took them to Southgate rage store for an exchange. When I arrived the ladies that helped me mentioned that they can't find details on the system showing purchase. I then left the shoe in store they promised to call back and never did. I went again in October and they where offline and again in December. So weeks back when I went to check what was happening was told that It was my duty to make a follow up on the shoes but what did rage do...Hence it was mentioned that auditors came and asked about my shoes yet still no one contacted me. As a client I shouldn't follow on people to feed me back instead they should have made a follow up. This is negligence straight on and last week was told they can't assist in changing shoes I should fetch broken heel shoes and go pay Shoe Maker to FIX their low quality Shoes. Bad Service and in future I don't wish to purchase anything if that's the bad service we get from you.
0 replies
54 months ago
Disappointing and Incompetent
I really have a serious problem with you guys my mother had an account. So in July she passed away I immediately went to Mr Price Carlton Centre to report her passing and submitted all required documents was told she had policy that will cover her Balance so as soon as it pays up account will be closed...since then been receiving calls getting letters that she owes you. Who is to blame if you guys don't deliver and do your job properly. Please fix this before I take it further cause now I am getting annoyed by your incompetence even went to South Gate and they promised to fix BUT till date same issue😔
0 replies
55 months ago
Disappointing Bad Service
I applied for a phone with you guys and spoke to a consultant on the 4th of this month and was approved and awaiting delivery last Wednesday a consultant called again saying my phone should be delivered on Friday or Monday...nothing from the courier guys. Then did a follow up today 16/11/2021 and was told the phone Is out of stock and application was cancelled yet wasn't notified. Was told should go through the process again of applying, this is incompetent and very disappointed will not recommend Mondo to anyone Ever
4 replies
Review Distribution
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4 Star
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2 Star
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1 Star
12 (100%)