MP
Mr Price
Claimed Business
MP
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mr Price is facing severe customer experience challenges across every operational area. Customers report systemic failures in online order fulfilment, unresponsive support channels, unauthorised insurance deductions, and rude in-store staff. While occasional praise exists for individual employees and product affordability, the overwhelming sentiment reflects frustration with broken processes, poor communication, and a lack of accountability across digital, store, and account management touchpoints.
TrustIndex
1.9
Jul '25 - Jun '26
Based on recent customer reviews, Mr Price is facing severe customer experience challenges across every operational area. Customers report systemic failures in online order fulfilment, unresponsive support channels, unauthorised insurance deductions, and rude in-store staff. While occasional praise exists for individual employees and product affordability, the overwhelming sentiment reflects frustration with broken processes, poor communication, and a lack of accountability across digital, store, and account management touchpoints.
The most common complaint about Mr Price, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery (2.2) is the most damaging theme. Customers report orders stuck in shipped status for weeks, missed promised dates, no proactive communication, parcels marked delivered but never received, and reliance on courier partners like M24 Logistics and Skynet that customers describe as worse than international shipping.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I made an online order on Friday only for them to tell me my order did not go through exactly on Monday and because I was asking why I'm not receiving update on my order and they told me there is nothing they can do they will refund me on my account imagine that's tiring
1 reviews | Active since Jan 2020
I made an online order on Friday only for them to tell me my order did not go through exactly on Monday and because I was asking why I'm not receiving update on my order and they told me there is nothing they can do they will refund me on my account imagine that's tiring
1 reviews | Active since Jan 2020
I am really annoyed by the way the lady — unfortunately I did not get her name — spoke to me with so much irritation in her voice after I told her that I was not interested in the airtime and data option I have to purchase on my account. As a business owner, I find it far more professional to buy airtime and data through my bank so that the transaction reflects as a bank / airtime expense as a MR Price expense on my business bank account. After I explained that I was not interested, she became very rude and ended the call abruptly by putting the phone down in my ear. I also feel that calling clients at 18:05 in the evening is highly unprofessional.
1 reviews | Active since Jan 2020
I am really annoyed by the way the lady — unfortunately I did not get her name — spoke to me with so much irritation in her voice after I told her that I was not interested in the airtime and data option I have to purchase on my account. As a business owner, I find it far more professional to buy airtime and data through my bank so that the transaction reflects as a bank / airtime expense as a MR Price expense on my business bank account. After I explained that I was not interested, she became very rude and ended the call abruptly by putting the phone down in my ear. I also feel that calling clients at 18:05 in the evening is highly unprofessional.
1 reviews | Active since Jan 2020
Pavilion Mr Price Clothing.. Disgusting service from managers on duty to cashier staff. I currently am waiting for 1h15 now by the paying tills to retrieve my lay bay of clothing that was placed mid April and now its May, clearly not that long of a wait from the initial stage of the purchase agreement to date, whereby I am here to collect all my items. They cannot find my lay buy of R1580. Because of their untidyness and lack of organization, my package cannot be found, and the minutes are adding to me standing here with embarrassment in full view of every patron coming to pay at the cashiers, with my other shopping packets and sore feet from standing and waiting. The manager on duty, "Sbo" whom was present when i arrived, gave me no updates but instead of nasty looks, she and the cashier left the shift at 17h00, leaving me standing here with no feed back. I called for the new manager on duty and i was told to rather leave my details and go home, they would contact me when ever they find my package, no exact day given. I refused as the items on the lay buy are needed for my daughter's school the next day, with no sense of urgency, i had to re-ask the 2nd manager as to whom is looking for my package, only then (15 mins later) she sent another cashier to go look..... Its now 1h45, of me standing here and waiting for them to find my lay buy
1 reviews | Active since Jan 2020
Pavilion Mr Price Clothing.. Disgusting service from managers on duty to cashier staff. I currently am waiting for 1h15 now by the paying tills to retrieve my lay bay of clothing that was placed mid April and now its May, clearly not that long of a wait from the initial stage of the purchase agreement to date, whereby I am here to collect all my items. They cannot find my lay buy of R1580. Because of their untidyness and lack of organization, my package cannot be found, and the minutes are adding to me standing here with embarrassment in full view of every patron coming to pay at the cashiers, with my other shopping packets and sore feet from standing and waiting. The manager on duty, "Sbo" whom was present when i arrived, gave me no updates but instead of nasty looks, she and the cashier left the shift at 17h00, leaving me standing here with no feed back. I called for the new manager on duty and i was told to rather leave my details and go home, they would contact me when ever they find my package, no exact day given. I refused as the items on the lay buy are needed for my daughter's school the next day, with no sense of urgency, i had to re-ask the 2nd manager as to whom is looking for my package, only then (15 mins later) she sent another cashier to go look..... Its now 1h45, of me standing here and waiting for them to find my lay buy
1 reviews | Active since Jan 2020
I love shopping at mr price, enjoy the quality of their clothes and other but lately. The issue i have is with the Mr Price money department, their call center agents have no sense of customer service on a daily occasions I receive calls from them requesting I confirm my personal details, the attitude changes immediately I explain I don't share my personal details over the phone, they become short tempered, raise their voice at me and get really emotional. When I further say i have no way of knowing they are whom they say they are, there's aggression and eventually drop the phone in my ear, only to call again later in the day and the following day. I view this as harassment and I believe their system is flawed, because the security of their call works only one way, which their way.
1 reviews | Active since Jan 2020
I love shopping at mr price, enjoy the quality of their clothes and other but lately. The issue i have is with the Mr Price money department, their call center agents have no sense of customer service on a daily occasions I receive calls from them requesting I confirm my personal details, the attitude changes immediately I explain I don't share my personal details over the phone, they become short tempered, raise their voice at me and get really emotional. When I further say i have no way of knowing they are whom they say they are, there's aggression and eventually drop the phone in my ear, only to call again later in the day and the following day. I view this as harassment and I believe their system is flawed, because the security of their call works only one way, which their way.
1 reviews | Active since Jan 2020
I contacted Mr Price to cancel my funeral cover and customer protection insurance, but the policies are still reflecting on my account. The consultant handling my request was rude, dismissive, and ended the call after I asked for written confirmation. The only communication I received was an SMS saying my cancellation is “being reviewed,” yet nothing has been cancelled. I will not continue paying for services I already requested to terminate, especially when this could negatively affect my finances and credit profile. I expect urgent confirmation that all policies have been cancelled and that no further charges will be processed.
1 reviews | Active since Jan 2020
I contacted Mr Price to cancel my funeral cover and customer protection insurance, but the policies are still reflecting on my account. The consultant handling my request was rude, dismissive, and ended the call after I asked for written confirmation. The only communication I received was an SMS saying my cancellation is “being reviewed,” yet nothing has been cancelled. I will not continue paying for services I already requested to terminate, especially when this could negatively affect my finances and credit profile. I expect urgent confirmation that all policies have been cancelled and that no further charges will be processed.
Mr Price has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 585 reviews in the last 12 months. Hellopeter has tracked Mr Price across 10,713 total reviews. How is the TrustIndex calculated? →