Based on recent customer reviews, Mondo delivers a strongly positive customer experience driven by exceptionally fast WhatsApp chatbot responses and friendly, patient consultants. The business excels in communication speed and ease of application for phone and data contracts. However, a persistent minority of customers report serious billing disputes, misleading contract terms, and near-impossible cancellation processes that significantly damage trust.
Top Strengths:
- •Communication & Responsiveness: Customers consistently praise Mondo's lightning-fast WhatsApp chatbot and rapid callback times. The platform is described as accessible, convenient, and always available, with many noting responses within seconds or minutes.
Replied to 14.0893470790378% of negative reviews
Typically takes less than 1645h 25m to reply
TrustIndex
8.6
Score
Avg Reply
3783
Hours
NPS Score
16
Recommended: Likely
Replied to 14.0893470790378% of negative reviews
Typically takes less than 1645h 25m to reply
Apr '25 - Mar '26
Recent reviews (8,730)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Mondo services is ex...
Mondo services is excellent and very good that's why I like it
1 reviews | Active since Jan 2020
Mondo services is ex...
Mondo services is excellent and very good that's why I like it
1 reviews | Active since Jan 2020
Excellent Amazing ...
Excellent Amazing Inspired Best Impressive Friendly Awesome That's great Interest Attractive
1 reviews | Active since Jan 2020
Excellent Amazing ...
Excellent Amazing Inspired Best Impressive Friendly Awesome That's great Interest Attractive