GG
Gareth G
Active since Jul 2009
63
Reviews
0
Industries
Reviews
63 reviews3 weeks ago
SANLAM GAP COVER ADMINISTRATORS ARE INEFFICIENT AND USELESS
Sanlam or the Operators of SANLAM GP COVER are the must unbusinesslike and disgraceful organisation I have ever given business to. I have several issues with this company, but needless to say I am considering moving my Gap Cover, which seems to have Sanlam in name only, to another provider. I have been with the Group for 10 years now and have seen the administration of Sanlam Gap Cover go from world class to a pile of steaming "mud". For example, a little missive at the end of the email communications from their Billing Department that states "Please be advised that emails to this inbox have a turnaround time of 10 working days." WOW. The old Post Office has a quicker turnaround time back then when we used to communicate via letter. It is also obvious that when, 12 days later I finally got a reply to my complaint, that nobody in the administration department ever bothered to read the substance of my letter. By the way, the willy nilly suspension of policy benefits in cases of a failed debit order is a disgrace and probably *******. Readers: Do NOT touch this company with a bargepole.
2 replies
3 weeks ago
SANLAM GAP COVER ADMINISTRATORS ARE INEFFICIENT AND USELESS
Operators of SANLAM GP COVER are the must unbusinesslike and disgraceful organisation I have ever given business to. I have several issues with this company, but needless to say I am considering moving my Gap Cover, which seems to have Sanlam in name only, to another provider. I have been with the Group for 10 years now and have seen the administration of Sanlam Gap Cover go from world class to a pile of steaming "mud". For example, a little missive at the end of the email communications from their Billing Department that states "Please be advised that emails to this inbox have a turnaround time of 10 working days." WOW. The old Post Office has a quicker turnaround time back then when we used to communicate via letter. Readers: Do NOT touch this company with a bargepole.
1 reply
1 month ago
AVOID Edgars accounts at all costs they falsify your credit score - and they also practice ageism
Disgusting financial "operation" that reports clients with accounts to EXPERIAN credit bureau if they are slightly over limit on former Edgars Card. In my case, it was a high alert report on my Edgars account because I was R150 (ONE HUNDRED AND FIFTY RAND) over limit. DUE might I add to completely misleading SMS messages urging customers to use up their available credit in their account - and stating an available amount - which is COMPLETELY FALSE. Don't accept the falsehoods being propagated by RCS - they are here to fleece you good and proper. Problem is, when it starts to impact negatively on my credit score is when I consider reporting them to the Ombud. AVOID Edgars accounts at all costs - and they also practice ageism.
0 replies
1 month ago
RAN INCOMPETENCE OF AON AND SANTAM IS SHOWING
We were lumped in with AON several years ago when our insurance with SANTAM was ceded to them after they purchased our much smaller broker. We were off to a reasonable start, but since then then the service has been disgusting, with increasingly poor personal brokers assigned. SANTAK itself has been getting bad, obviously putting their shareholders interests before policyholders. Hence I do NOT recommend AON nor do I recommend SANTAM anymore. For example today, I ask: "We have large tree blown down in the garden in the 120kph winds. What are my options". You would think the response would be "These are your options under Santam home owners and also the AON add-ons..." But no, I get told that the person cannot handle claims. THAT IS NOT WHAT I ASKED FOR. AND I ASKED TWICE AS WELL. Rank incompetence.
1 reply
4 months ago
SHARP BUSINESS PRACTICES AND LACK OF ACCOUNTIBILITY TO CLIENTS - FNB
What an absolute cheek. FNB breaks it's own rules with the PAYSHAP standard and my money disappears into the bowels of this sad and deteriorating bank. So, today a PAYSHAP payment made to my current account at 11h40 on 12-02-1016 IS STILL NOT SHOWING IN MY CURRENT ACCOUNT? That despute getting an app message that you had received the R 3200. I am SO disgusted with this bank. I am one of your oldest clients - no pleasure in it for me - but all I have had is hassle and trouble with this horrible bank over the past 25 years. 😡 I have screenshots of all the relevant documentation INCLUDING your notification on the app of the R 3200 received instantly. So what is this? Sit on the money for 24-48 hours and let the client sweat - use their money ? Is that it? And now I am in trouble with YOUR credit card division because I missed the payment date. And NO way can I rectify this because MY DEPOSIT TO CURRENT ACCOUNT NOT SHOWING. 2:38 PM
1 reply
8 months ago
AON ONCE AGAIN DROPS THE BALL
Shocking experience with a claim. Negligible backup from broker, AON (By Design) and insurer Santam Our house owners policy applies - all or R 1 000 per month - for what? Had an incident involving damage to our geyser caused by municipal shutdown and problematic startup of the bulk water supply. Reported it on 18-09-25. PLumbing team was on site same day and effected the repair very efficiently. However the applause ends there. Broker entered it as an extension of cover under "Geyser Maintenance" however. And used the phrse "Own Damage". Santam only processed it under some Home Assistance aspect of the policy AON By Design. AON'S note to Santam erroneously and prejudicially contained the words "Own Damage" so repair components to the geyser are now not being paid by the insurer, only the labour. Have now sent three of four emails to the officials involved at Santam and AON - ZERO RESPONSE. Plumber has now invoiced me for the spare parts, that were destroyed by the Municipality's accident. Why does one always have to escalate a claim these days? The rank incompetence and inadequate file work by this once powerful short term insurer is becoming legendary. For example: Their paperwork is so inappropriate that I received letter from two different desktop assessors appointed on the same job.
1 reply
8 months ago
SANTAM GETTING VERY INEFFICIENTTHESE DAYS
Shocking experience with a claim. Zero backup from broker, AON and all round disgrace. Our house owners policy applies - at all of R 1 000 per month. Had an incident involving damage to our geyser caused by municipal shutdown and problematic startup of the bulk water supply. Broker entered it as an extension of cover under "Geyser Maintenance" however Santam only processed it under some Home Assistance aspect of the policy AON By Design. AON'S note to Santam erroneously and prejudicially contained the words "Own Damage" so repair components to the geyser are now not being paid by the insurer, only the labour. Have now sent three of four emails to the officials involved at Santam and AON - ZERO reponse. Plumber has now invoiced me for the spare parts, that were destroyed by the Municipality's accident. Why does one always have to escalate a claim to Santam theses days? The rank incompetence and inadequate file work by this once powerful short term insurer is becoming legendary. For example: Their paperwork is so inappropriate that I received letter from two different desktop assessors appointed on the same job.
1 reply
10 months ago
THE WORST AND MOST DIFFICULT NEW ACCOUNT OPENING EVER
Thank you for a day of hell trying to open a simple MiMo account so I can pay my credit card with your bank!!!!!!!!!!!!! I have spent time on the existing app opening the new account. THEN today at the branch to collect a debit card. Then it shows the card on the App. BUT it does NOT show the account. THEN I delete the app and reinstall under the obviously hopeful impression it would pick yo bot accounts - the existing credit card and the new current account. NO WAY The I complain via Twitter-X - get contacted and put through to THREE different call centres. Last one, a digital call centre I wait 10 minutes to the most HORRIBLE music I have ever heard. After that I hang up in disgust. Revert to internet banking. I see TWO DASHBOARDS - why in goodness name???? NO WAY I can link them. NO WAY I can even at the SB credit card as a BENEFICIARY on the profile f the new current account. What is wrong with your bank? This is a farce beyond imagining and FAR worse then anything I have experience with the FNB and Nedbank banking systems.
3 replies
11 months ago
VODACOM BUSINESS HAS BECOME A COMPLETE MESS
Dear Vodacom Business and Vodacom4U Store Long Beach Mall With regard to the mysterious new debit order on my recently upgraded account and having still not heard from you about the free promotion that turned out not actually to be free, I have called Vodcom Business who do the billling. I also told you as the store 2 days after signing the deal that I was being debited. 14 days ago. Much to my annoyance THE Vodacom Business help desk denies any responsibility for this. Go back to the store they say. This is your problem, they say. Frankly I am VERY UNIMPRESSED with Vodacom Business because they were arrogant and unhelpful. AND my my signed quotation is with Vodacom (PTY) Ltd?? Please get this "promotional deal" or whatever cancelled. I do not want something that I have to pay more money for. I am not interested in false promises, in fact this is going onto Hello Peter today. No excuses please. What has happened? Vodacom Business shame on you. Your service is disgusting. PS. I have NO interest talking to your interactive voice system. It is a time wasting mess. Why not reinstate the account queries email number? or are your service people illiterate?
4 replies
13 months ago
Money laundering aplenty at green bank
So we are into week 4 of the raging FICA compliance saga involving my business account. Having given me a very vague sms warning, which frankly I did not know where it came from, the bullies at Nedbank Business cut off my very micro business' bank account, citing that I had not comp**** with FICA, despite "numerous attempts to contact me". They trapped some of my hard-earned income inside their uncalled for and ********* action, money that has been paid to my business after service rendered a while back. So here is the thing: Thinking of moving your business account to Nedbank ? Don't. They are ********* and hugely prejudicial in their treatment of clients. Don't let them near your money. #FICA is just an excuse to sit on a customers funds. #******* Question: How log does is take to open a business account? Answer: Immediate Question: How long does an ********* bank take to re-open your account that they *******ly closed due to a FCA excuse (despite a process that was running) Answer: 48 hours and counting. Please share this among your friends. You might just save a small business owner a lot of anger, frustration and anxiety.
0 replies
Review Distribution
5 Star
6 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
17 (26.984126984126984%)
1 Star
40 (63.492063492063494%)