Aon South Africa Pty Ltd
Verified Business
|2.2|13 Reviews (last 12 months)|Responds in 21h 9m
Aon South Africa Pty Ltd
Verified Business
|2.2
13 Reviews (last 12 months)
Responds in 21h 9m
AI Review Summary
Based on recent customer reviews, Aon South Africa Pty Ltd is receiving predominantly negative feedback, with customers consistently mentioning frustrations around claims handling, slow response times, and poor communication between the broker and underwriters such as Santam. A recurring theme involves unresolved claims dragging on for extended periods, billing discrepancies, and difficulty reaching consultants. Some positive sentiment does emerge around individual brokers who handle policy setup efficiently and professionally, but these experiences are overshadowed by widespread dissatisfaction with claim resolution, escalation processes, and perceived lack of accountability.
Performance(last 12 months):
Trustindex Rating
4Ranked In Insurance
#66Reply Time
21h 9mNPS Score
-40Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 21h 4m
TrustIndex
4
Ranking
#66
in Insurance
Reply Time
21h 9m
NPS Score
-40
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 21h 4m
Review Distribution
2.2|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEP
Elton P
1 reviews | Active since May 2026
21 May 2026, 22:19
Outstanding Service from Abednicoh Dube at AON!
After the severe storm hit Port Elizabeth, many homes suffered varying degrees of damage, including my own. In the midst of all that chaos, I called Abednicoh Dube at AON the very next day, and his professionalism was outstanding. He immediately put my mind at ease, reassuring me that this unfortunate situation would be completely sorted out. After asking for the necessary details, I sent him a few photos of the damage. Abednicoh immediately logged the claim and kicked off the process with Santam, managing everything seamlessly from start to finish. It is always an absolute pleasure dealing with him. He turned a highly stressful situation into an incredibly easy and smooth experience. I highly recommend Abednicoh Dube for his exceptional service and support!
Helpful (0)
|Replies (1)EP
Elton P
1 reviews | Active since May 2026
21 May 2026, 22:19
Outstanding Service from Abednicoh Dube at AON!
After the severe storm hit Port Elizabeth, many homes suffered varying degrees of damage, including my own. In the midst of all that chaos, I called Abednicoh Dube at AON the very next day, and his professionalism was outstanding. He immediately put my mind at ease, reassuring me that this unfortunate situation would be completely sorted out. After asking for the necessary details, I sent him a few photos of the damage. Abednicoh immediately logged the claim and kicked off the process with Santam, managing everything seamlessly from start to finish. It is always an absolute pleasure dealing with him. He turned a highly stressful situation into an incredibly easy and smooth experience. I highly recommend Abednicoh Dube for his exceptional service and support!
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Replies (1)sR
sharlene R
1 reviews | Active since May 2016
15 May 2026, 17:28
AON lacks staff with knowledge and expertise to guide South Africans
Extremely disappointed by my experience with Aon South Africa regarding both pension fund administration and medical aid management. I contacted Aon South Africa earlier today, only to be told by the receptionist that’s it’s a Friday and no one can help and she to does not know who governs or regulates AON. Since that is the case and no one works on a Friday at 16:30pm in AON , I have posted my compliant on here to get the required response. Over the past several months I experienced: • Incorrect and contradictory guidance on an international pension transfer which caused financial distress and loss which AON did not resolve. • Months of delays with no accountability • Pension funds sitting unallocated while nobody could provide answers within AON • Constant chasing for updates • Lack of ownership between Aon and associated parties Most concerning, my medical aid was cancelled despite multiple written confirmations that cover would remain active until end May 2026. Even more alarming: I received written confirmation from Aon this afternoon stating my policy had been reinstated. While on a live call with Discovery Health immediately afterwards, Discovery confirmed that the policy was in fact NOT active. This meant my family and I were potentially left without medical cover despite written assurances to the contrary. These are not minor administrative oversights. Medical aid and pension administration directly impact people’s lives, financial security, and families. Clients place trust in these institutions to act professionally, accurately, and responsibly. Based on my experience, there appears to be serious issues relating to accountability, governance, communication, and verification processes. I have formally escalated the matter to executive leadership and will also be pursuing the relevant regulatory channels. #Aon #SouthAfrica #MedicalAid #PensionFund #Governance #Accountability #FinancialServices
Helpful (0)
|Replies (1)sR
sharlene R
1 reviews | Active since May 2016
15 May 2026, 17:28
AON lacks staff with knowledge and expertise to guide South Africans
Extremely disappointed by my experience with Aon South Africa regarding both pension fund administration and medical aid management. I contacted Aon South Africa earlier today, only to be told by the receptionist that’s it’s a Friday and no one can help and she to does not know who governs or regulates AON. Since that is the case and no one works on a Friday at 16:30pm in AON , I have posted my compliant on here to get the required response. Over the past several months I experienced: • Incorrect and contradictory guidance on an international pension transfer which caused financial distress and loss which AON did not resolve. • Months of delays with no accountability • Pension funds sitting unallocated while nobody could provide answers within AON • Constant chasing for updates • Lack of ownership between Aon and associated parties Most concerning, my medical aid was cancelled despite multiple written confirmations that cover would remain active until end May 2026. Even more alarming: I received written confirmation from Aon this afternoon stating my policy had been reinstated. While on a live call with Discovery Health immediately afterwards, Discovery confirmed that the policy was in fact NOT active. This meant my family and I were potentially left without medical cover despite written assurances to the contrary. These are not minor administrative oversights. Medical aid and pension administration directly impact people’s lives, financial security, and families. Clients place trust in these institutions to act professionally, accurately, and responsibly. Based on my experience, there appears to be serious issues relating to accountability, governance, communication, and verification processes. I have formally escalated the matter to executive leadership and will also be pursuing the relevant regulatory channels. #Aon #SouthAfrica #MedicalAid #PensionFund #Governance #Accountability #FinancialServices
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Replies (1)GG
Gareth G
1 reviews | Active since Jul 2009
11 May 2026, 14:21
RAN INCOMPETENCE OF AON AND SANTAM IS SHOWING
We were lumped in with AON several years ago when our insurance with SANTAM was ceded to them after they purchased our much smaller broker. We were off to a reasonable start, but since then then the service has been disgusting, with increasingly poor personal brokers assigned. SANTAK itself has been getting bad, obviously putting their shareholders interests before policyholders. Hence I do NOT recommend AON nor do I recommend SANTAM anymore. For example today, I ask: "We have large tree blown down in the garden in the 120kph winds. What are my options". You would think the response would be "These are your options under Santam home owners and also the AON add-ons..." But no, I get told that the person cannot handle claims. THAT IS NOT WHAT I ASKED FOR. AND I ASKED TWICE AS WELL. Rank incompetence.
Helpful (0)
|Replies (1)GG
Gareth G
1 reviews | Active since Jul 2009
11 May 2026, 14:21
RAN INCOMPETENCE OF AON AND SANTAM IS SHOWING
We were lumped in with AON several years ago when our insurance with SANTAM was ceded to them after they purchased our much smaller broker. We were off to a reasonable start, but since then then the service has been disgusting, with increasingly poor personal brokers assigned. SANTAK itself has been getting bad, obviously putting their shareholders interests before policyholders. Hence I do NOT recommend AON nor do I recommend SANTAM anymore. For example today, I ask: "We have large tree blown down in the garden in the 120kph winds. What are my options". You would think the response would be "These are your options under Santam home owners and also the AON add-ons..." But no, I get told that the person cannot handle claims. THAT IS NOT WHAT I ASKED FOR. AND I ASKED TWICE AS WELL. Rank incompetence.
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Replies (1)DS
Deon S
1 reviews | Active since Nov 2022
26 Mar 2026, 15:59
A terrible experience indeed
Terrible service with claims. They make up any excuse, exclusion or formula to reduce their cost. I had damages to some of my items and after nearly two months it has not been settled. I have to repeatedly ask for responses. Honestly, never have I ever dealt with such poor service.
Helpful (0)
|Replies (1)DS
Deon S
1 reviews | Active since Nov 2022
26 Mar 2026, 15:59
A terrible experience indeed
Terrible service with claims. They make up any excuse, exclusion or formula to reduce their cost. I had damages to some of my items and after nearly two months it has not been settled. I have to repeatedly ask for responses. Honestly, never have I ever dealt with such poor service.
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Replies (1)GC
Grant C
1 reviews | Active since Oct 2012
2 Mar 2026, 14:24
Poor Service, Unauthorized Debits, Terrible insurance provider
I explored the option of an alternative insurance provider, but due to poor service and lack of response from the Aon (broker) and Santam, I decided to not go forth and requested a cancellation and instead stay with my existing provider; MiWay. I received confirmation that the cancellation was processed. yet I was still debited for a service I do not have, want, or need!
Helpful (0)
|Replies (1)GC
Grant C
1 reviews | Active since Oct 2012
2 Mar 2026, 14:24
Poor Service, Unauthorized Debits, Terrible insurance provider
I explored the option of an alternative insurance provider, but due to poor service and lack of response from the Aon (broker) and Santam, I decided to not go forth and requested a cancellation and instead stay with my existing provider; MiWay. I received confirmation that the cancellation was processed. yet I was still debited for a service I do not have, want, or need!
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Replies (1)E
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Nic V
1 reviews | Active since Aug 2024
19 Feb 2026, 12:57
No access to my own claim documents - no transparency
My experience with Aon is super frustrating. I had one major water damage claim that dragged out for more than a year to which several additional claims were added. Mostly due to the incompetence of Santam who kept on sending contractors who didn't know what they were doing. It took at least 4 contractors on different dates to eventually find the one leak. I was also asked if I would like to try out a new Hotbot installed on my geyser to manage water heating and to monitor for any faults. This Hotbot is managed by yet another company and whenever there is a message about a fictitious water leak, it takes 5 - 10 calls before someone can fix it. In a few of these cases, Santam would send out a plumber only for them to say that they don't work on the Hotbot and that someone else is required. Last year September I was notified by Aon that they are increasing my excess by more than 500% due to all my claims. When I asked for detailed records of these claims, I was sent a list of 13 claims on a spreadsheet for which I had documentation for 2 of the claims. There were 2 obvious duplications and to date I am still waiting on the rest of the documentation. I don't understand how insurance companies still don't have digital documentation that the policy holder has access to. What are they hiding?
Helpful (0)
|Replies (1)NV
Nic V
1 reviews | Active since Aug 2024
19 Feb 2026, 12:57
No access to my own claim documents - no transparency
My experience with Aon is super frustrating. I had one major water damage claim that dragged out for more than a year to which several additional claims were added. Mostly due to the incompetence of Santam who kept on sending contractors who didn't know what they were doing. It took at least 4 contractors on different dates to eventually find the one leak. I was also asked if I would like to try out a new Hotbot installed on my geyser to manage water heating and to monitor for any faults. This Hotbot is managed by yet another company and whenever there is a message about a fictitious water leak, it takes 5 - 10 calls before someone can fix it. In a few of these cases, Santam would send out a plumber only for them to say that they don't work on the Hotbot and that someone else is required. Last year September I was notified by Aon that they are increasing my excess by more than 500% due to all my claims. When I asked for detailed records of these claims, I was sent a list of 13 claims on a spreadsheet for which I had documentation for 2 of the claims. There were 2 obvious duplications and to date I am still waiting on the rest of the documentation. I don't understand how insurance companies still don't have digital documentation that the policy holder has access to. What are they hiding?
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Replies (1)IH
Ivanca H
1 reviews | Active since Jul 2020
13 Feb 2026, 10:52
Medical aid
I am extremely disappointed in your service! I have been trying to contact your Resolution Department since 08:00 this morning, no answer. I have sent various emails, still no answer. I just want to apply for medical aid as my company is using you. I honestly do not know what to do anymore or who to contact because no one is answering. My contact number is ***
Helpful (0)
|Replies (1)IH
Ivanca H
1 reviews | Active since Jul 2020
13 Feb 2026, 10:52
Medical aid
I am extremely disappointed in your service! I have been trying to contact your Resolution Department since 08:00 this morning, no answer. I have sent various emails, still no answer. I just want to apply for medical aid as my company is using you. I honestly do not know what to do anymore or who to contact because no one is answering. My contact number is ***
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Replies (1)