Aon South Africa Pty Ltd
1.9|287 reviews
DS
Deon S
1 reviews | Active since Member
26 Mar 2026, 13:59
A terrible experience indeed
Terrible service with claims. They make up any excuse, exclusion or formula to reduce their cost. I had damages to some of my items and after nearly two months it has not been settled. I have to repeatedly ask for responses. Honestly, never have I ever dealt with such poor service.
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Replies (1)Aon South Africa Pty Ltd's replyOfficial
26 Mar 2026, 14:09 Good day Deon, We acknowledge receipt of your complaint. We regard this matter in the most serious light and please know that it is receiving our urgent attention. You will be contacted shortly to resolve this complaint. Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker : Details of the FAIS Ombudsman are as follows: | Physical Address: Postal address: Tel: Fax: Email: Web: | 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria 0010 PO Box 41, Menlyn Park, 0063 +27 12 470 9080 / +27 762 5000 086 764 1422 [email protected] www.faisombud.co.za For complaints which relate to the “Insurance Product” Details for the National Financial Ombud Scheme South Africa (NFOSA) are as follows: | Address: Tel: Email: Web: | Johannesburg - 110 Oxford Rd, Houghton Estate, Gauteng, 2198. Cape Town - Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700. 0860 800 900 [email protected]www.nfosa.co.za For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: 012 431 0500 Email: [email protected] Website: www.medicalschemes.co.za We have cc’d the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries. Kind regards, Aon Operations Compliance Team
Best regards,
Aon South Africa Pty Ltd's reply26 Mar 2026, 14:09
Official
Good day Deon, We acknowledge receipt of your complaint. We regard this matter in the most serious light and please know that it is receiving our urgent attention. You will be contacted shortly to resolve this complaint. Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker : Details of the FAIS Ombudsman are as follows: | Physical Address: Postal address: Tel: Fax: Email: Web: | 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria 0010 PO Box 41, Menlyn Park, 0063 +27 12 470 9080 / +27 762 5000 086 764 1422 [email protected] www.faisombud.co.za For complaints which relate to the “Insurance Product” Details for the National Financial Ombud Scheme South Africa (NFOSA) are as follows: | Address: Tel: Email: Web: | Johannesburg - 110 Oxford Rd, Houghton Estate, Gauteng, 2198. Cape Town - Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700. 0860 800 900 [email protected]www.nfosa.co.za For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: 012 431 0500 Email: [email protected] Website: www.medicalschemes.co.za We have cc’d the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries. Kind regards, Aon Operations Compliance Team
Best regards,