AON lacks staff with knowledge and expertise to guide South Africans

Extremely disappointed by my experience with Aon South Africa regarding both pension fund administration and medical aid management. I contacted Aon South Africa earlier today, only to be told by the receptionist that’s it’s a Friday and no one can help and she to does not know who governs or regulates AON. Since that is the case and no one works on a Friday at 16:30pm in AON , I have posted my compliant on here to get the required response. Over the past several months I experienced: • Incorrect and contradictory guidance on an international pension transfer which caused financial distress and loss which AON did not resolve. • Months of delays with no accountability • Pension funds sitting unallocated while nobody could provide answers within AON • Constant chasing for updates • Lack of ownership between Aon and associated parties Most concerning, my medical aid was cancelled despite multiple written confirmations that cover would remain active until end May 2026. Even more alarming: I received written confirmation from Aon this afternoon stating my policy had been reinstated. While on a live call with Discovery Health immediately afterwards, Discovery confirmed that the policy was in fact NOT active. This meant my family and I were potentially left without medical cover despite written assurances to the contrary. These are not minor administrative oversights. Medical aid and pension administration directly impact people’s lives, financial security, and families. Clients place trust in these institutions to act professionally, accurately, and responsibly. Based on my experience, there appears to be serious issues relating to accountability, governance, communication, and verification processes. I have formally escalated the matter to executive leadership and will also be pursuing the relevant regulatory channels. #Aon #SouthAfrica #MedicalAid #PensionFund #Governance #Accountability #FinancialServices