IV
Ian H
Active since Mar 2009
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Grounded4Life is a ****
This company is a ****, DO NOT buy from them. They pretend to be a South African company, but the items they sell comes from China. Not just that, they supposedly have a returns policy but they make sure not to get back to you. I logged a return the very next day I received my order(after waiting almost a month for delivery) and they just ignore all emails. You cant call them, just email. STAY AWAY, they take your money and disappear.
0 replies
25 months ago
Disappointing support
I've been a loyal customer of Home-Connect for quite some time now, but the recent experience with their support team has left me extremely disappointed. For weeks, I've been facing connectivity issues with my internet connectivity. Despite numerous attempts to resolve the issue by contacting their support, the problem only seems to worsen. After several troubleshooting sessions, Home-Connect decided to replace my router with a refurbished one. However, this change has only made things worse. On a 100/100 line, I get 90/90 on a good day but it ranges from 90/90 all the way down to 30/1 with most days 50/20 - this while standing right in front of the router and being connected on the 5G band. To make matters worse, Microsoft Teams calls drop on a daily basis disrupting my work. Streaming on TV is almost impossible at night. The TV is connected to the router via Ethernet cable. I have again logged another support call, but as usual no feedback or response.
3 replies
27 months ago
No Contact
I've been trying to get hold of someone from UFO Furniture for months now that can assist with faulty levers and pealing. I bought the Costa Rice lounge suite from the Strubensvalley branch before they closed down. We then started experiencing issues with the levers on some of the recliners. The Cresta branch assisted at some point but they also closed down. I've also previously noted the peeling on the one recliner which have gotten worse. Can UFO please assist?
6 replies
27 months ago
Excellent customer service
I recently reached out to Naked Insurance with a query about the vehicle Stationary vs Comprehensive cover options and I must say, I was impressed with the level of assistance I received. Thank you Shaun, you did a fantastic job in explaining and addressing my questions.
1 reply
52 months ago
No support or technical assistance.
Still sitting with the same problem whereby my gate randomly opens by itself when someone makes a call from the gate station (G-Speak Ultra). I've reported this issue before (a few times) and was assured it won't happen again. It happened again today. I contacted support now and explained the problem again. Got transferred to the technical department who then rejected the call.
4 replies
55 months ago
No service
I had 2 vehicles financed through Wesbank and need urgent feedback on one of the accounts. Tried multiple times to contact the customer services department but have no luck in getting through. Your 0861 288 272 number routes to the wrong department all the time. From there you get put through to customer services which ends up me spending almost 20minutes on hold and then the line gets cut. I've sent numerous emails to [email protected] but no reply.... Can someone please get back to me urgently.
3 replies
55 months ago
Unacceptable policy premium increase and poor service
Policy premium increase of over 40%? I have requested Ooba to contact me in this regard but to date no one has bothered to call me. I got a few email responses stating they will contact me within 5 business days, but that didn't happen. Ooba also updated the sum insured value on my property to 3 times the market value. Based on the current average building costs and sqm of my house you are still double of what it should be. This is unacceptable and I require someone to contact me with answers as I do not accept this increase.
5 replies
60 months ago
The worst service one can ask for!
Shocking service to say the least. I applied for a Credit Card through the money app. At the last step (step 6) the application crashed. I then went onto the chat and spoke to an agent whereby we did the application telephonically. I was advised that I will get the card 3 days later. 3 days later I went to Clearwater branch to enquire and was advised that it takes 5 business days. A week later I received an sms to say the card is at Carlsworld Mall. I never requested it to go to that branch. I specifically requested it to be delivered at Clearwater Mall. 3 weeks later and I still don't have a card. I was now contacted by a very rude lady (Vanessa) from the call center that told me I'm getting charged for this card and it's my responsibility as the client to now call Nedbank to either cancel or order a new card. I've been with Nedbank since 1994 and have various accounts at Nedbank. Is this really how you treat your clients?? Pathetic!
0 replies
62 months ago
Pathetic service again!!!!
Vodacom upgrades department called me to initiate an upgrade. I agreed to the terms and conditions and was told my new device will be delivered within the next 1 or 2 business days. (This was on a Tuesday). More than a week later and I'm still without a device. When I queried this, I was told by RAM couriers that they can't find my address on a GPS. The address given to Vodacom and the one they have is not the same. I gave RAM the correct address on multiple occasions (4 times) but apparently they can't change the address, Vodacom needs to do that. Vodacom can cancel this upgrade! Pathetic service!
2 replies
63 months ago
Poor Service
I've been a loyal customer of Edgars for 15 years. I've always had an interest free account, but since middle of 2020 I've been charged interest as well as an account fee. (Even on a zero balance). I raised this with Edgars and was informed that it will be reversed. 8 months later and I'm still charged. No reversal was done at all! The number supplied on the website doesn't work and no one is getting back to me on the email address supplied. You are stealing money from people!
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)