UF
UFO Furniture
Verified Business
UF
AI Review Summary
Based on recent customer reviews, UFO Furniture receives polarised feedback dominated by serious concerns about product durability and after-sales support. Customers consistently mention beds sagging, springs popping through mattresses, and leather or upholstery peeling shortly after purchase. A recurring theme is frustration with warranty handling, supplier disputes involving Viva Bedding and Medi Spine, and delayed or ignored complaint responses. On the positive side, shoppers frequently praise individual sales consultants at branches like Menlyn, Vereeniging, Brakpan, and Festival Mall for attentive service, follow-ups, and going the extra mile.
Performance(last 12 months):
TrustIndex
3.4
Ranking
#131
in Retail
NPS Score
-73
Recommended: Unlikely
Review Distribution
2.1|22 Reviews
Jul '25 - Jun '26
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 14:13
Fed Up with UFO Alberton
My base is squeaking again and there is some sort of *****s or nails coming out on the top and the base's base covering is completely loose... after only 5 months... I notified UFO Alberton on Friday.. After waiting since Friday 20th of March 2026, for a response, I called Ntabiseng again... Just to find out that she did receive feedback from Medi Spine that for some reason they won't help me and just haven't send it to me.... wow... also she still hasn't send it to me as requested. Why??? As per my telephone discussion with Ntabiseng, I request a call from UFO head office. Nothing will get sorted with "okay ma'am"!!!! That's all that a store manager can say.... ridiculous. Also I AM HOLDING UFO PERSONALLY RESPONSIBILE FOR SORTING THIS OUT, I bought the base set from UFO not Medi Spine!!! This is unacceptable!!!
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Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 14:13
Fed Up with UFO Alberton
My base is squeaking again and there is some sort of *****s or nails coming out on the top and the base's base covering is completely loose... after only 5 months... I notified UFO Alberton on Friday.. After waiting since Friday 20th of March 2026, for a response, I called Ntabiseng again... Just to find out that she did receive feedback from Medi Spine that for some reason they won't help me and just haven't send it to me.... wow... also she still hasn't send it to me as requested. Why??? As per my telephone discussion with Ntabiseng, I request a call from UFO head office. Nothing will get sorted with "okay ma'am"!!!! That's all that a store manager can say.... ridiculous. Also I AM HOLDING UFO PERSONALLY RESPONSIBILE FOR SORTING THIS OUT, I bought the base set from UFO not Medi Spine!!! This is unacceptable!!!
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 18:43
Poor quality bed
I brought a bed in December of 2025 and the base had a funny sound when I was sleeping, I went to the shop in December to complain and they told me compliant department is close and will open in January the 18th, the sales rep helped to put in complaints in January 2026. February 2026 they delivered a new base still has funny sound when I’m sleeping UFO has poor quality of beds, I recently emailed the compliant department and there is no feedback how can it be that two base that are delivered to me can have faults, I thought this shop sales quality for the amount I spent on buying this bed it’s not even three months but two base have faults I’m really angry and disappointed about this. I would not refer anyone to buy a bed at UFO.
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 18:43
Poor quality bed
I brought a bed in December of 2025 and the base had a funny sound when I was sleeping, I went to the shop in December to complain and they told me compliant department is close and will open in January the 18th, the sales rep helped to put in complaints in January 2026. February 2026 they delivered a new base still has funny sound when I’m sleeping UFO has poor quality of beds, I recently emailed the compliant department and there is no feedback how can it be that two base that are delivered to me can have faults, I thought this shop sales quality for the amount I spent on buying this bed it’s not even three months but two base have faults I’m really angry and disappointed about this. I would not refer anyone to buy a bed at UFO.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 17:56
Complaint about a sofa bought at UFO.
I bought a couch (GINA) at UFO in Marlborough, it's hardly been 2 years. I bought it in May 2024 and the couch is now sagging. It's a recliner and is no longer closing properly. I reported the matter to UFO and they referred me to their service providers and I'm expected to pay for the repairs. I find this very disappointing, especially from UFO a reputable shop known for selling high quality products. This is indeed disappointing.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 17:56
Complaint about a sofa bought at UFO.
I bought a couch (GINA) at UFO in Marlborough, it's hardly been 2 years. I bought it in May 2024 and the couch is now sagging. It's a recliner and is no longer closing properly. I reported the matter to UFO and they referred me to their service providers and I'm expected to pay for the repairs. I find this very disappointing, especially from UFO a reputable shop known for selling high quality products. This is indeed disappointing.
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 01:20
GREAT EXPERIENCE AT UFO LOOKING FOR THE BEST SOFA THANK YOU THELMA
THANK YOU TO THELMA AT BRAKPAN CARNIVAL MALL FOR AN EXCELLENT SERVICE ON 9 DECEMBER 2025, WHEN ONE PERSON SAID HE COULD NOT HELP SHE TOOK MY DETAILS AND WENT THE EXTRA MILE, MAY SHE BE BLESSED WITH PEOPLE ON HER PATH THAT GO EATRA MILES FOR HER,
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 01:20
GREAT EXPERIENCE AT UFO LOOKING FOR THE BEST SOFA THANK YOU THELMA
THANK YOU TO THELMA AT BRAKPAN CARNIVAL MALL FOR AN EXCELLENT SERVICE ON 9 DECEMBER 2025, WHEN ONE PERSON SAID HE COULD NOT HELP SHE TOOK MY DETAILS AND WENT THE EXTRA MILE, MAY SHE BE BLESSED WITH PEOPLE ON HER PATH THAT GO EATRA MILES FOR HER,
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Anonymous
1 reviews | Active since Jan 2020
27 Nov 2025, 06:54
UFO/Lewis
A year ago I purchased a queen bed from UFO N1 City in Cape Town. 10 months later a spring from the bed popped through the mattress which has injured my wife on multiple occasions to date. I went back to N1 City only to find out that the store has closed down. I contacted UFO via email to let them know of the situation. They sent me documents to fill and to liaise with the supplier’s representative Mike to which I did and was informed they will replace the mattress and it will have to be manufactured and will take up to two weeks but he will try and put an urgent notice on it. It has now been over a month and I still have not received the mattress because UFO is trying to arrange it at a time that is convenient for the driver from the nearby Lewis store. My wife has since been scratched and poked multiple times by this spring and when I contacted UFO to let them know and that we need the mattress urgently due to this, my emails were ignored. I then sent a further email stating that if they cannot deliver the mattress they should refund me according to the CPA as they have proven to be ************* and unreliable, my emails still went unanswered and to date I have not received any update. While we are out of pocket with the risk of serious injuries and infections this company deciders that the best course of action is to ignore our pleas. I write this to warn other consumers that when you buy from these stores, this is the quality and service you’re expected to get not to mention the instability of them just closing stores down. If this matter isn’t resolved, I will be laying a formal complaint with relevant departments to make sure that this doesn’t go unanswered. We work hard for our money and don’t expect companies to just take it and ignore us.
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Anonymous
1 reviews | Active since Jan 2020
27 Nov 2025, 06:54
UFO/Lewis
A year ago I purchased a queen bed from UFO N1 City in Cape Town. 10 months later a spring from the bed popped through the mattress which has injured my wife on multiple occasions to date. I went back to N1 City only to find out that the store has closed down. I contacted UFO via email to let them know of the situation. They sent me documents to fill and to liaise with the supplier’s representative Mike to which I did and was informed they will replace the mattress and it will have to be manufactured and will take up to two weeks but he will try and put an urgent notice on it. It has now been over a month and I still have not received the mattress because UFO is trying to arrange it at a time that is convenient for the driver from the nearby Lewis store. My wife has since been scratched and poked multiple times by this spring and when I contacted UFO to let them know and that we need the mattress urgently due to this, my emails were ignored. I then sent a further email stating that if they cannot deliver the mattress they should refund me according to the CPA as they have proven to be ************* and unreliable, my emails still went unanswered and to date I have not received any update. While we are out of pocket with the risk of serious injuries and infections this company deciders that the best course of action is to ignore our pleas. I write this to warn other consumers that when you buy from these stores, this is the quality and service you’re expected to get not to mention the instability of them just closing stores down. If this matter isn’t resolved, I will be laying a formal complaint with relevant departments to make sure that this doesn’t go unanswered. We work hard for our money and don’t expect companies to just take it and ignore us.
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