UFO Furniture
3.1|685 reviews
Responds in 82 hours 33 min
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Portia M
1 reviews | Active since Member
07 Apr 2026, 21:09
Bad poor bed
Never and i mean never take your money and buy a bed from UFO ,the quality of their bad is very bad ,i regret spending my hard earned money buying from their store
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Replies (1)UFO Furniture's replyOfficial
08 Apr 2026, 07:25Dear Portia Morulane,
Thank you for taking my call earlier.
This is to confirm that we spoke about your complaint and I gave you a direction on how to proceed with your complaint.
We need pictures and the video that shows your base set without any blankets or covers and the proof of payment.
You can submit these to Mamelodi store and ask to Thabang the manager or send them to myself.
We will then send these to the supplier that carries your guarantee and warranty.
I also mentioned to you that the bed must be clean with no stains, because the stains voids your guarantee and warranty.
Please feel free to contact me should you need to.
Kind regards,
Pinda Nyembe
Customer Experience manager
010 335 1873
064 516 1537
Thank you for taking my call earlier.
This is to confirm that we spoke about your complaint and I gave you a direction on how to proceed with your complaint.
We need pictures and the video that shows your base set without any blankets or covers and the proof of payment.
You can submit these to Mamelodi store and ask to Thabang the manager or send them to myself.
We will then send these to the supplier that carries your guarantee and warranty.
I also mentioned to you that the bed must be clean with no stains, because the stains voids your guarantee and warranty.
Please feel free to contact me should you need to.
Kind regards,
Pinda Nyembe
Customer Experience manager
010 335 1873
064 516 1537
Best regards,
UFO Furniture's reply08 Apr 2026, 07:25
Official
Dear Portia Morulane,
Thank you for taking my call earlier.
This is to confirm that we spoke about your complaint and I gave you a direction on how to proceed with your complaint.
We need pictures and the video that shows your base set without any blankets or covers and the proof of payment.
You can submit these to Mamelodi store and ask to Thabang the manager or send them to myself.
We will then send these to the supplier that carries your guarantee and warranty.
I also mentioned to you that the bed must be clean with no stains, because the stains voids your guarantee and warranty.
Please feel free to contact me should you need to.
Kind regards,
Pinda Nyembe
Customer Experience manager
010 335 1873
064 516 1537
Thank you for taking my call earlier.
This is to confirm that we spoke about your complaint and I gave you a direction on how to proceed with your complaint.
We need pictures and the video that shows your base set without any blankets or covers and the proof of payment.
You can submit these to Mamelodi store and ask to Thabang the manager or send them to myself.
We will then send these to the supplier that carries your guarantee and warranty.
I also mentioned to you that the bed must be clean with no stains, because the stains voids your guarantee and warranty.
Please feel free to contact me should you need to.
Kind regards,
Pinda Nyembe
Customer Experience manager
010 335 1873
064 516 1537
Best regards,