Based on recent customer reviews, Naked Insurance delivers a largely impressive digital insurance experience. Customers consistently praise the speed and simplicity of the app-driven claims process, the responsiveness and friendliness of individual consultants, and the competitive pricing. However, a notable minority of customers report frustrating claim rejections, invasive validation processes, unexplained premium and excess increases, and occasional poor repair quality from appointed service providers.
Top Strengths:
- •Claims Handling & Resolution: Claims are frequently approved within days, with many customers citing same-day or next-day approvals. The app-based submission process is praised as seamless. Customers highlight named handlers who keep them updated throughout.
Replied to 14.893617021276595% of negative reviews
Typically takes less than 5h 26m to reply
TrustIndex
8.1
Score
Avg Reply
417
Hours
NPS Score
63
Recommended: Very Likely
Replied to 14.893617021276595% of negative reviews
Typically takes less than 5h 26m to reply
Apr '25 - Mar '26
Recent reviews (2,535)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Got an answer very f...
Got an answer very fast and was very friendly and helpful
1 reviews | Active since Jan 2020
Got an answer very f...
Got an answer very fast and was very friendly and helpful
1 reviews | Active since Jan 2020
Naked helping so fast i felt naked
Naked helping so fast i felt naked. Quick and easy👍
1 reviews | Active since Jan 2020
Naked helping so fast i felt naked
Naked helping so fast i felt naked. Quick and easy👍
1 reviews | Active since Jan 2020
Grant assisted me with adding my vehicle to the insurance
Grant assisted me with adding my vehicle to the insurance. Naked team is lovely
1 reviews | Active since Jan 2020
Grant assisted me with adding my vehicle to the insurance
Grant assisted me with adding my vehicle to the insurance. Naked team is lovely
1 reviews | Active since Jan 2020
They are very fast and makes things easier, I made a claim on Tuesday and by Wednesday they have already concluded My claim and made sure everything is good on my side
They are very fast and makes things easier, I made a claim on Tuesday and by Wednesday they have already concluded My claim and made sure everything is good on my side. I woukd recommend them anyday to Anyone
1 reviews | Active since Jan 2020
They are very fast and makes things easier, I made a claim on Tuesday and by Wednesday they have already concluded My claim and made sure everything is good on my side
They are very fast and makes things easier, I made a claim on Tuesday and by Wednesday they have already concluded My claim and made sure everything is good on my side. I woukd recommend them anyday to Anyone
1 reviews | Active since Jan 2020
I have to wait decades for a phone replacement from their whack service provider
I have to wait decades for a phone replacement from their whack service provider. Why would the delivery fee be r1000 alone yet its not even a 1-2 days delivery? Thats ****py. they just want to rob us acting as if theyve paid alot by hiking prices. Its almost two weeks without a cellphone! Whats so difficult in doing a voucher maybe to make things seemless. Now i need to wait decades for a phone yet there are things i urgently need to do somethings. Imagine paying R6000 for an excess, thats an excess for a car inene
1 reviews | Active since Jan 2020
I have to wait decades for a phone replacement from their whack service provider
I have to wait decades for a phone replacement from their whack service provider. Why would the delivery fee be r1000 alone yet its not even a 1-2 days delivery? Thats ****py. they just want to rob us acting as if theyve paid alot by hiking prices. Its almost two weeks without a cellphone! Whats so difficult in doing a voucher maybe to make things seemless. Now i need to wait decades for a phone yet there are things i urgently need to do somethings. Imagine paying R6000 for an excess, thats an excess for a car inene
1 reviews | Active since Jan 2020
Excellent Service
had a great experience with Naked Insurance today. We called this afternoon, and our problem was resolved within just 2 hours. The service was extremely quick, reliable, and efficient. What really stood out was how supportive and helpful the team was throughout the entire process—they kept assisting us every step of the way. Highly recommend Naked Insurance for their excellent service and fast turnaround!
1 reviews | Active since Jan 2020
Excellent Service
had a great experience with Naked Insurance today. We called this afternoon, and our problem was resolved within just 2 hours. The service was extremely quick, reliable, and efficient. What really stood out was how supportive and helpful the team was throughout the entire process—they kept assisting us every step of the way. Highly recommend Naked Insurance for their excellent service and fast turnaround!
1 reviews | Active since Jan 2020
Amazing support, quick responses and friendly service
Amazing support, quick responses and friendly service. As a systems engineer, I really appreciate the lack of phone calls and the ability to adjust your profile and cover through the Naked app.
1 reviews | Active since Jan 2020
Amazing support, quick responses and friendly service
Amazing support, quick responses and friendly service. As a systems engineer, I really appreciate the lack of phone calls and the ability to adjust your profile and cover through the Naked app.