NI
Naked Insurance
Verified Business
NI
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Naked Insurance is widely praised for its app-driven, paperless claims process and responsive frontline consultants. Customers consistently highlight fast claim approvals, named claims handlers who communicate proactively, and seamless windscreen and device replacements. However, a meaningful minority report claim rejections citing technicalities, intrusive validator requests, premium and excess increases without clear justification, and disputes over device or vehicle settlement values.
TrustIndex
9.9
Ranking
#11
in Home Insurance
NPS Score
69
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Naked Insurance is widely praised for its app-driven, paperless experience and rapid claim turnaround, particularly for windscreen and cellphone claims. Named claims handlers consistently earn high praise for proactive communication. However, a meaningful minority of customers report frustration with invasive validator investigations, unexpected premium and excess increases, market-value payouts falling short of insured values, and contested rejections citing wear and tear or eligibility technicalities.
Naked Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name specific consultants like Sandile Phiri, Tieho Mabula, Jennika, Kamogelo and Rego, describing them as patient, empathetic and going above and beyond. Agents are widely called gems, stars and lifesavers during stressful claims, with prompt, human responses.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
My phone was damaged on 20 May 2026 and I was stressed about the whole situation. Katelyn's (Naked Insurance) professionalism and swift responses is commendable. She explained every step of the claim process well and I knew what was needed from me at all times. Her diligence put me at ease because I realised I was in good hands. The claim was processed, approved and paid out all under 7 working days. I received a pleasant customer service experience. I would recommend insuring your phone with Naked Insurance.
1 reviews | Active since Jan 2020
My phone was damaged on 20 May 2026 and I was stressed about the whole situation. Katelyn's (Naked Insurance) professionalism and swift responses is commendable. She explained every step of the claim process well and I knew what was needed from me at all times. Her diligence put me at ease because I realised I was in good hands. The claim was processed, approved and paid out all under 7 working days. I received a pleasant customer service experience. I would recommend insuring your phone with Naked Insurance.
1 reviews | Active since Jan 2020
I recently had a car write-off claim with Naked Insurance, and despite the stressful circumstances, the experience was handled professionally and efficiently. A special thank you to Nolitha, my claims handler, who consistently provided feedback, communicated clearly, and showed remarkable empathy, patience, and understanding throughout the process. Even during moments of frustration on my side, she remained calm, supportive, and professional. Her excellent customer service made a very difficult situation much easier to navigate, and I truly appreciate the support received from both her and the Naked team.
1 reviews | Active since Jan 2020
I recently had a car write-off claim with Naked Insurance, and despite the stressful circumstances, the experience was handled professionally and efficiently. A special thank you to Nolitha, my claims handler, who consistently provided feedback, communicated clearly, and showed remarkable empathy, patience, and understanding throughout the process. Even during moments of frustration on my side, she remained calm, supportive, and professional. Her excellent customer service made a very difficult situation much easier to navigate, and I truly appreciate the support received from both her and the Naked team.
1 reviews | Active since Jan 2020
The claims process is easy, speedy and you are kept informed every step of the way. Exceptional service with so much empathy. My phone was ****** last Saturday and by Wednesday naked resolved my claim. Heidi was so emphatic and understanding. It feels like dealing with family!
1 reviews | Active since Jan 2020
The claims process is easy, speedy and you are kept informed every step of the way. Exceptional service with so much empathy. My phone was ****** last Saturday and by Wednesday naked resolved my claim. Heidi was so emphatic and understanding. It feels like dealing with family!
The most common complaint about Naked Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Repair & Service Provider Quality. Glass Group and many panel beaters earn praise for fast, professional fitments. However, recurring complaints describe poor workmanship, missing parts, non-OEM windscreens on warrantied cars, swapped batteries, additional damage during repairs, and Naked deferring accountability back to the third-party repairer.
Naked Insurance scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3. Their strongest theme is Agent Service (4.4); their weakest is Pricing & Excess (2.9). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Naked Insurance has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 2,190 reviews in the last 12 months. Hellopeter has tracked Naked Insurance across 8,269 total reviews. How is the TrustIndex calculated? →