Naked Insurance
Verified Business
|4.6|1,712 Reviews (last 12 months)|Responds in 4h 32m
Naked Insurance
Verified Business
|4.6
1,712 Reviews (last 12 months)
Responds in 4h 32m
Scores reflect the Overall AI Score for each category
Naked Insurance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Naked Insurance is widely praised for its app-driven, paperless claims process and responsive frontline consultants. Customers consistently highlight fast claim approvals, named claims handlers who communicate proactively, and seamless windscreen and device replacements. However, a meaningful minority report claim rejections citing technicalities, intrusive validator requests, premium and excess increases without clear justification, and disputes over device or vehicle settlement values.
Replied to 99% of negative reviews
Reply time on negative reviews: 6h 49m
TrustIndex
9.9
Ranking
#12
in Home Insurance
Reply Time
4h 32m
NPS Score
68
Recommended: Very Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 6h 49m
Sep '25 - Aug '26
Based on recent customer reviews, Naked Insurance is widely praised for its app-driven, paperless experience and rapid claim turnaround, particularly for windscreen and cellphone claims. Named claims handlers consistently earn high praise for proactive communication. However, a meaningful minority of customers report frustration with invasive validator investigations, unexpected premium and excess increases, market-value payouts falling short of insured values, and contested rejections citing wear and tear or eligibility technicalities.
Naked Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name specific consultants like Sandile Phiri, Tieho Mabula, Jennika, Kamogelo and Rego, describing them as patient, empathetic and going above and beyond. Agents are widely called gems, stars and lifesavers during stressful claims, with prompt, human responses.
The most common complaint about Naked Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Repair & Service Provider Quality. Glass Group and many panel beaters earn praise for fast, professional fitments. However, recurring complaints describe poor workmanship, missing parts, non-OEM windscreens on warrantied cars, swapped batteries, additional damage during repairs, and Naked deferring accountability back to the third-party repairer.
Naked Insurance scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3. Their strongest theme is Agent Service (4.4); their weakest is Pricing & Excess (2.9). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Naked Insurance has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 1,712 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 6 hours 49 min. Hellopeter has tracked Naked Insurance across 8,269 total reviews. How is the TrustIndex calculated? →
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